I have been a customer of CollaborateMD for over 5 years. In their early years, while they operated under the name of "X Gear Technology", the company provided very good customer service.
During the last couple of years, service seems to be inversely related to their growth.
Problem #1: Charging me for two providers while billing under name and practice. One person, one practice, double charges. They did try to resolve this by basically telling me to bill in one or the other to avoid double charges.
Problem #2: Never allow them to automatically charge your debit/credit card on a monthly basis. A one-time payment -- confirmed twice by Accounting employee-- began being debited monthly from the moment the card was used.
Problem #3: Did I mention to never give them your card number? Recently, my card was charged TWICE for the monthly fee. The second charge resulted in an overdraft charge....then another.....before being corrected.
The Accounting employee told me there was only one extra charge, so they would only be responsible for one overdraft charge. This was ACCOUNTING using this superior reasoning.
To be fair, they did try to "resolve" this last issue. However, as a small business owner, a company that I pay (way too much) to do way too little --- I can only spend so much time communicating with them about errors, as sometimes my patients need my time.
I would NOT recommend them, if you value your earnings, have a time-limited day, seek accurate accounting, or expect customer care. I give them two stars only because my claims seem to be billed. read more
