My girlfriend bought a travel bag from here, the zip broke about the third time she used it, before she had had a chance to travel with it. I went with her to get a refund or replacement.
What an ordeal!
I must of heard the phrase "But our store policy is {insert policy that fails to meet the consumer guarantees act}" at least five times.
After 20 minutes of haggling and the apparent violation of every clause in their "store Policy" they finally complied with the CGA and gave the refund.
What a joke. It's a wonder sellers can still get away with having "store policies" that openly flout the CGA.
I hate to imagine how many less assertive customers they've swindled out of meeting their CGA legal obligations with. read more