My daughter was married here September 2015. The venue is beautiful and having the option of an inside or outside ceremony is priceless.
The planning meetings with Christin went well and she was very thorough during the planning process. We did have trouble setting up meetings and communicating with Dustin the catering manager, we found him to be rude and dismissive and not at all detail oriented, the notes he took during our meeting were never correct and we ended up with food we specifically said we did not want. Overall, the catering and food was sub par, Dustin is not experienced with handling a sit down meal, or having the proper amount of servers,I had finished eating by the time the last table received their food which is unacceptable! If you are having a buffet the service will probably be adequate. I will add that the bartender we had was exceptional and attentive, we had requested and paid for 2 bartenders but only had one on the wedding day, he worked very hard to take care of our guests.
The DJ was really a disappointment!. The sound quality at the service in the rose garden was terrible. There was NOT a mic provided for the minister as we had requested and the music for the singer was barely audible, the vocalist had a hard time signing as he could not hear the music. During the reception he did not play songs specifically requested in the planning meeting and made poor choices in his selection. At several points we had to ask him to stop playing songs because they were on the do not play list! He had no personality and had to be told how to adjust the volume when the speeches were given, he seemed VERY inexperienced but in this respect, you get what you pay for, as he was inexpensive. I would definitely not use the Coles Garden DJ again if I had to do over! Pay the extra money for a real DJ it will be worth it!
Over all, on the wedding day, several balls were dropped by the entire staff at Coles and we did not feel like a priority. The wedding coordinator actually left for a couple hours during the day and seemed "put out" when asked to help with any set up. Her attitude and demeanor were not professional and she seemed to want to do only the minimum to help with anything "day of". There is not ANY excuse for that kind of unprofessional behavior. I would say that Stephen the day of catering supervisor, the wait staff, and the bartender were all very kind and attentive to the guest and we did appreciate all of their hard work and tipped them well.
We had a beautiful wedding day despite the problem with Coles Garden staff and a fun time was had by all. I hope this review will help others not have similar problems with the venue. read more