Big Jeers! 1300 of them- August 19th we dropped my sons Dodge off at Coleman Motors in New Boston for electrical issue (it wouldn't start in the mornings) They replaced Fuse/Relay Box and we picked it up August 31st. $1,337.90 fix. The next morning same exact issue-it wouldn't start. We called the dealer to inform them and let them know we were bringing it back. Well it took over three days to finally get it started so we dropped it back off. It was apparent that the new box that they replaced was not the issue. We went to pick it up today - no more charge -they said a faulty relay with new unit- We are not a mechanic but are competent enough to replace expensive parts and not fix something. A bad relay is not $1300 Waiting to see if fixed Update: this morning the truck would not start. I do not recommend this repair shop They are incompetent. They replaced a part that was NOT needed and didn't fix anything but still charged us! read more

I went into the dealership yesterday, asking about a Corvette that they had in the showroom floor. We discussed the price that was advertised, and I was informed that there was going to be a fee of $2000 fee tacked on because the car would get three premium oil changes and it had door guards which is a ridiculous fee. I was also informed by the owner that they do not negotiate and will not negotiate on the price. I was also informed that they do in house financing only and this was before running my credit or getting any type of information from me. I was informed that I would have to put a $12,000 down payment. If you are shopping in the new Boston area I encourage you to take the 30 minute drive to Texarkana and deal with the Chevrolet in Texarkana. This place is shady and it's coming from the owner. read more

Coleman Chevrolet - Auto Repair Near Me - New Boston, Texas

Brought my Truck in to get fixed - Was a warranty issue, truck was fixed ( right i hope , time will tell) the warranty company was going to pay by Credit Card but would not agree to the 3% CC fee charged by the dealer. So I get a call from the dealer wanting me to pay the 3% CC fee for the warranty company or they will need to hold the truck hostage until they get a paper check. IT may take days or weeks. This is not only dirty thing to do, but shady as all get out Will never go back and will file a complaint with the BBB, AG and any other official body that may help the next customer read more

I saw the negative reviews on Yelp, but there weren't many, so we took a chance to go look at a car at Coleman Chevrolet (New Boston, Texas). We had spoken to John who stated the car was still there. We are looking for a first car for our teenage "new driver." We don't want to spend a fortune, which I know is relative, because the odds are pretty high that the car may get into a tussle with .. something. So we drove two hours from Dallas to look at the car. We drove it, and inspected it. There was some minor damage/dings to the body, interior looked very good, but a there was a shimmy when you got the car to a certain speed. Breaks needed work. All in all, a decent car that we knew going in would need some work and would have no warranty. For the price listed ($17,800) or even a little less, we felt it was a fair deal. We talk it over and then go in to speak with John. John tells us pretty quickly that that price (the one still advertised on their website site that I just took a photo of to include with this post) is really higher because they've "done some things" to the car. And even though this is their own website, John says they can't make changes to it so they weren't able to edit the price listed on the website. Pretty quickly I'm seeing 'red flags.' AND .. before we even know the price or agree on any number, he makes it very clear they want us to consider using their financing. We had already gotten approval from our Credit Union for any financing, and they usually have the best rates. So John leaves and comes back and has written on a piece of paper ($18,880 "with financing"). Then he proceeds to say they replaced the windshield and did some body repairs. Funny, that was exactly $1000 more than the advertised price. I said "John, this is really weird. I've been buying cars for a long time and I've never seen a price for a specific car advertised and then go in to find out they've raised the price. You knew we were coming from Dallas, so why didn't you mention the price is actually higher than advertised." John said "well, why didn't you ask?" The insanity of that hit me pretty quickly. My husband was looking right at the website when he called John and was told the car was still available. He was looking right at the listed price so why would he ask if it was a real price? Maybe it's a silly assumption, but we do assume that if a price changes, the dealership will make the edit. So I told John, "this seems kind of.... " and I was trying to think of a nice way to say it, but before I could finish my sentence, John said "Deceptive?" And I said, "yeah, deceptive. Thank you." Honestly, at this point I was done. Then John said he was going to go talk to his manager, and when he left, I told my husband that I couldn't deal with them and that I was going outside. The only shot they had at selling us that car was to at least put it at the listed price, but selfishly, I decided my husband would have to finish that discussion and I left. I just went outside. I saw my husband only a few minutes later and he said the final price John came back with was $18,500 - still $700 over the price advertised (and it still is advertised at that price!) John also kept talking about the financing. How can we even discuss financing at all when we can't buy the car for the price tag you have on it? I really got the impression that once they knew we had our own financing, they did not care at all about selling that car to us. They also looked up other similar cars and their prices to base their cost on, but some of those had 1) more upgrades and a higher level 2) less mileage and 3) who knows what else. Fortunately, when we set off, it was on a nice Saturday morning and we viewed it as a couples road trip. Maybe we would return with a car, maybe not. So not much sweat off our backs, honestly. Most of my own disappointment stems from the fact that these are people who are obviously trying to take advantage of people. I would imagine their financing comes with higher rates. Some people are desperate and really need a car and may not be able to get their own financing. To lure people in with one number, only to spring a higher number on them, is a mean spirited way to make money. I feel bad for John because he could have sold that car today and he didn't. He could have had us as future customers and he won't. Hopefully, whoever reads this won't put themselves through the same disappointment. read more

Coleman Chevrolet - Auto Repair Near Me - New Boston, Texas

On 1/12/2023 I called this dealership in reference to a preowned 2021 Toyota Camry. I live 1.5 hours away so I wanted to confirm the car was still available. I spoke with Salesman John Clack and he advised the car was still available and was a popular new arrival but no one had put a deposit on it yet. Upon arrival at the dealership I looked the car over and test drove. It seemed fine. I ask the salesman to figure up the best out the door price. He explained that they (dealership) add $995.00 on top of every unit in the parking lot for a 3m paint coating etc. and furthermore do not negotiate. I was a bit put off by this but was willing to pay . I was ready to move forward and told him I was paying cash and would not be financing. The salesman said they do not allow outside financing and I would be required to finance a minimum of $7500.00. I told him I did not need to finance. He said that is their policy, I must purchase the car on their terms.I replied "so I can't buy this car" he said no. I thanked him and left. As I drove I thought maybe he misunderstood. I called him back and again he confirmed I must finance or he can not sell me the car. I had never in my years heard of a dealership refusing to sell a car unless you financed. I called back and spoke with the owner Michael Coleman. He confirmed everything the salesman said. He further stated they make more money financing the vehicles as oppose to cash sales. He said they had 2 other people interested in the car. I asked him if they had put a deposit down and he replied no. I explained I was somewhat upset because I just drove 1.5 hours and called before I left and the salesman did not mention this. He said that was the fault of the salesman. Basically if you want to purchase a vehicle from Coleman Chevrolet,Dodge etc.be prepared to finance or go somewhere else. I suggest the latter. Jeff read more