I love the honesty and transparency and the fact they dont charge you up the ass is a definite…read morebonus. This shop is amazing, would recommend to anyone here in town. I got 4 new tires and an oil change for $600. had to come back about a week and a half later because my car started misfiring so did a tuneup, and it ended up needing an ignition coil cuz still misfiring after the tuneup. ordered the part and they didn't charge me any more labor after that. They are very kind and straightforward all at once and the quality of their work is outstanding. Don't have to worry bout them half-assing the work. Thank you Ron's we will always support your hard work.

Ron's went above and beyond when installing a new exhaust system on my Dodge Ram. Fast friendly…read moreservice and a great price... I'll definitely recommend Ron's to family and friends.

The owner is shady & unfit to work on a tricycle. Can't understand how he has 2 business. Must be…read morebecause he overcharges for everything. I was warned about going to him but took my chances. Boy, did I make a huge mistake!! He'll ruin your vehicle or say he fixed something that didn't even need fixing & charge you a huge amount. Can't believe he's still in business with all the bad things I've heard & experienced first hand. You're foolish if you go to him for ANYTHING!! I wouldn't trust him to fix a flat tire!

I was cruising back roads and ran over an item that put a hole in my tire. I googled tire repair…read moreand thankfully your shop was near. I was losing air quickly but could drive a few miles. I parked my car just outside your shop. I was not certain that your Gardner Illinois shop worked on cars. I was parked less than two minutes wondering my next move (my tire now flat) when you, Jeff, came outside your shop, walked towards me and said, "I can help you." Even typing those words I can feel all weight lifted from my shoulders. What a gift. Thank you. I said, "How do you know?" and you replied, " You look a bit lost." We chatted, Jeff grabbed a patch kit and he patched that decently sized tire hole. My day was saved. I am grateful for you- the owner- being so observant and breaking from your busy routine to check on a stranger. It has renewed my faith in the kindness of others. Thank you for your instinctually kind self. I bet I could visit 40 different shops and probably never meet the owner, they may not even be in the building. I will share with others about how kind and fair you are, Jeff. I wish you the most wonderful success in your business.

In August 2026 we purchased a 2021 GMC Denali 1500 from Ultimate Rides. The entire buying…read moreexperience was seamless. Shoutout to John who was incredibly responsive and assisted every step of the way as well as Nick. We took delivery within a few days after buying. We are incredibly pleased overall with our experience with Ultimate Rides as well as with the truck!

BUYER BEWARE: Ultimate Rides is ignoring mandatory Illinois auto laws. I purchased a vehicle and…read moreimmediately discovered severe powertrain failures (certified diagnostic report attached/available showing Transmission, Torque Converter, Fluid Pump, and engine cover seals and valve cover are bad). Under Illinois law 815 ILCS 505/2L, used car dealers are legally forced to provide a mandatory 15-day/500-mile powertrain warranty. Because driving the car in this condition will destroy the transmission entirely, I reached out to the dealership with the mechanic's report. They have completely ignored my messages. I have officially filed a consumer fraud complaint with the Illinois Attorney General's office today for warranty breach. Do not trust them to back the vehicles they sell if things go wrong. I have also uncovered other BBB complaints of the same thing. Also, the carfax report provided by them online and verified in person has false report of repairs. They charged a prep fee for vehicle inspection, underbody coating and various cleaning/fueling/advertising type things. They also explicitly were supposed to replace the battery, which they did not. That is the one thing they said i could come get, until i told them i would file a complaint if they did fix the issues or refund me my full price of 18,500.00 They coated right over the damaged parts. Do not purchase from this dealer!!!

Vance (Bernie's son) runs the business. Vance is true to his word and offers a reasonable price for…read moretowing. If you want a reliable tow at a reasonable cost, call Bernies. Vance will answer the phone.

Unfortunately for the Pontiac Community we lost Bernie's Automotive to a fire last year…read more Fortunately for me Vance Miller is still running the towing aspect of Bernie's. I first met Vance when my truck decided to turn itself off and not start. Heller motors said they would tow it in to take a look at it. Vance miller showed up, was able to pick me up, and My Truck/Me to Heller Motors to have it looked at. It started right up for Heller Motors. They worked on it for over two hours but couldn't figure out what the issue was. They didn't find the problem and didn't fix it. They said I would just have to "let them know." I'm thinking, great, this will be a nice surprise for me to look forward to. Well today the big surprise happened. I was about a mile and a half north of Towanda heading back to Pontiac from Bloomington. Finding myself dead on the side of the freeway Vance was the first person that came to mind. I called and without hesitation Vance headed my way to rescue me from the sweatbox that my truck was becoming sitting out in that sun. Vance not only picked me and my truck up to drop off at Sam Lemon Chrysler, Jeep, Dodge, Ram in Bloomington but he took me to Enterprise rent a car up the road. They had nothing without reservation so he took me to the airport to check out Hertz, Avis, and National. No reservation, no cars. Vance then drove me back to Pontiac and dropped me off at my motel. You see, I am from out of town and that makes issues like this even harder because I am unfamiliar with the surroundings. Honestly, I wish I would have never met Vance because that would mean that my truck was in Tip-Top running order. However, I am glad that I met Vance because he was someone that not only picked me up and took my truck to where it needed to be but he was a local that I could bounce ideas off of and someone that could provide suggestions. As far as I'm concerned he went above and beyond the duties of a tow truck driver. In the end he didn't feel the need to stick it to me when it came to the bill. I hope that when somebody is in the need of a tow truck driver they go to Yelp to find their answer. Look no farther than Bernie's Towing and cross your fingers that Vance Miller is the person that picks you up.

I have brought my cars to Robert over 20 yrs now and he always makes sure my cars are fixed right ..read more

Pfaff ripped us off. They claimed my van needed brakes and rotors I told them not to change the…read morerotors, and when I checked out the rotors, there was absolutely nothing wrong with them. This then made me wonder if the brakes were as bad as they claimed. They showed my wife brake pads that were metal on metal, which would have at the very least been squealing or grinding, and neither was happening. Furthermore, as bad as the pads were, they showed my wife the rotors would have shown damage, and there was none. My wife went in there to get one tire replaced that was supposed to be $130 by the time she got out of there the bill was $600 they are ripping people off. I met another young lady who told me what Pfaff's told her what was wrong with her van before they could do an alignment. She said they told her the wheel bearings were bad, the tie rod ends were bad, the struts, were bad, the rotors and brakes were bad. I jacked up her van the Wheel bearings were tight as could be, the tie rods were tight as could be, the struts showed no leaks and I asked her if her van floats she said no. Her brake pads were still 90% and there was no wear on her rotors.

We recently started looking for a small SUV for our daughters and one for a Ford Escape popped up…read moreon CarGurus for Fraher Ford. It was listed as a great deal on CG and from the pictures it looked really nice. Pontiac is about a two hour trip one way from where we live but I contacted Ryan and from the get go we received unbelievable customer service. We drove down there on a Saturday and took it for a test drive and the car was impeccable. It was clean, Ryan provided the Carfax equivalent and gave us the background on the vehicle. We spent about 15 mins negotiating and agreed on a price out the door. We were there for a total of 35 mins that Saturday. We would have to come back the following weekend as we needed a week to get the finances in order. The following weekend we drove and did all the paperwork with Cathy and she gave us the run down on the vehicle and showed us how things worked. All in all, only another 35 mins. So 8 hours of round trip driving to the dealership and only 1 hour 10 mins at the dealership. Unbelievable!! It's usually the other way around. Fraher is a 3rd generation family owned dealership that provided us with the easiest car buying experience I have ever had in my 40 yrs of buying cars. Wonderful customer service and an amazing buying experience. Well done Fraher family!!!

Ryan went above and beyond with getting me information and photos of the truck I was interested in…read more This was crucial to me being I had a far drive. Easy negotiations. Overall you can feel the difference in their family ran dealership compared to other dealerships i was working with whom only was out to make a dollar on me. Thank you Fraher Ford. You gained a customer for life! Couldn't recommend them enough!

I brought the wheels off of my Harley Davidson to Surface to have new tires installed. (I also…read morebrought my own new tires) Matt helped me carry my stuff in and then asked me to stop by in the am to pick them up! I showed up the next morning and everything was finished and ready to go. Excellent shop to deal with. Thanks guys!!!

Would highly recommend. Bought n had a rear tire installed on my bike. They worked me in n out on…read moreshort notice fast. That was great since I was working 12 hr days on midnights.

Shawn the owner at mazon auto works is a really great guy. He is very knowledgeable and helpful…read more Anytime I had something going on he always took the time to help me out. I will definitely be going back there for all my work that I need done. I also would definitely recommend to others. Thanks Shawn.

This place took advantage of me and my buddy because we were young and did not know anything about…read morecars and overcharged the heck out of us. Only reason i paid it was because I was under the assumption that he fixed the problem when really he bent a few pieces did some wiring and put in half the work that needed to be done. I don't trust the man he was rude to me and I would never come back for any car problems or anything ever again.