I ordered some items from Japan and noticed that the company was sending them to my old address. I…read morecontacted FedEx, long before my package had even reached the UK, and asked them to change the delivery address. They said no problem, it would take 24-48hrs and confirmed that my package would be delivered to my new address. Well, imagine my surprise when they delivered it to my old address. I raised a case with them and they confirmed that the change of address had been requested on their system but not actioned. Now, and I nearly fell off my chair they are claiming that my request to change the address was AFTER they had already delivered I pointed out that they have the chats. I had two chats with their reps. The first was the change request and the second an escalation when they delivered to the wrong address. I know they have both chats as the agent on the second chat said he would attach the second chat to the escalation. FedEx claim that there is no way to identify the date and time of the chats, something I don't believe for a second. I'd they just read the content of the first chat, even if they can't find the date, it would be obvious from the dialogue that the chat was pre delivery. FedEx know they cocked up and are just trying to cover it up. Shame on you FedEx!

Fast and easy service. However comes at a crazy price! £3.50 for one sheet of printing lolread more

Mail Boxes ETC is a really useful way of sending things home if you're a student, or of sending big…read morethings to friend. They're very hepful and can pick packages up from your home so you can completely avoid having to drag heavy things around. The prices depends completely on the size of the package, its location and the speed of delivery. It's definitely worth checking out though - it can work out pretty cheap for what it is, especially if the alternative involves lots of petrol or buying an expensive train ticket just to move a box. As an added bonus, they also do an excellent photocopying service!

When I first started working in Summertown all those years ago there were 2 post offices and all…read moreyou had to do to send a letter was to remember which post office had early closing on a Tuesday and which on a Monday. Now there are NO post offices for miles (I guess Wolvercote must be the nearest). Mail boxes Etc does a sterling job as a stand-in post office. You can post letters and parcels, get your computer printer cartridges refilled, photocopy things and generally do the things you need to do to keep a small office or home-based business going. If you do need a post office because you need a passport or a car tax disc then I recommend a trip to Yarnton. The garage there has a Post Office with hardly any queues and free parking, plus the number 20 bus goes close to it every half an hour from the Woodstock Road.

I can't speak too highly of this company. I needed to ship an oak chest of drawers from Surrey to…read moreSouthern California. I contacted 6 companies by e-mail, and only Gairn Kalla of Pack & Send Guildford replied. After an exchange of e-mails in which I explained exactly what I needed to do, and he communicated exactly what alternatives he could offer and how much each would cost, I felt that this would be a reliable firm to deal with. Arriving in the UK a few weeks later, I called to set up the pickup. Gairn essentially dropped everything to accommodate me. He arrived exactly at the time arranged, had all the necessary paperwork all lined up and all the customs and weigh-bill forms all completed. He quickly observed that the item was considerably smaller and lighter than my from-memory estimate form 6,000 miles away, and immediately revised the price down by 30%. I asked if I could include a stack of old photographs and records in the shipment, and he helped me load these up, with the proviso that if the load went over 70Kg, there would be a £20 surcharge. I gave him the £20 and said if the weight remained under 70Kg he could buy his wife some flowers, or his crew a drink. Gairn asked me for my return flight details, to ensure the package didn't arrive in California before I did. I left on a Tuesday morning at 10:00 GMT, and he had DHL pick up the package around the same time. At 10:00 local time on Wednesday, just 30 hours later, the package was on my doorstep in California, beautifully packaged and protected so that my family heirloom, the photos, and the records were all free of any damage. Internally within the US, I'd give DHL a miss for shipping anything, but Gairn Kalla & his team at Click and Send, Guildford, and DHL's international operation took such great care of me, my shipment and my time that I am awed. I just wish they had been available when we had to empty my mother-in-law's house 2 years ago!

How they asked me with a straight face for £50 to send a 60cm x 20cm (3kg ish) parcel 7 miles away…read morei don't know! I asked how much they wanted if i packaged it instead and they said £20. £30 for a box and some bubble wrap!? Nice enough people but extortionate pricing

Last week the company I work for moved offices and we're now based on Golden Square in Soho where…read morethe nearest post office is a decent 15 minute walk away and there's ALWAYS queues. Well now I've discovered Mailboxes etc whichis approximately 2 minutes walk from being sat at my desk to their counter. They offer all the services of a Post Office and more and at similar prices too. No more walking in the rain for me!

CONSUMER FRAUD! DO NOT TRUST THIS STORE…read more This store and their manager Chiara Gerbotto has engaged in consumer fraud and unfair trade practices under the Consumer Rights Act 2015 and breached a written agreement to refund GBP 5,200 for services never rendered. We delivered ten boxes of clothing for shipping to the USA on Saturday June 28 near closing time with after purchasing all of these boxes during the week before at full price. The knew we would be leaving the country on July 1 and not coming back. Once all the boxes were there, and only then I was advised that the lowest cost method of shipping would be GBP ~3950. The boxes were not weighed. They said the rate was based on the number and size of boxes, which I had never heard before. Two of the boxes had valuable clothing in them worth at least $10,000 each. They suggested a GBP 90,000 insurance policy but when I said that seemed like too much they reduced it to GBP 50,000 insurance. They quoted the 50,000 insurance for $1500 but then discounted the rate to $1200. They charged my American express GBP 5,200 at closing time. I was shocked at the high cost of the lowest cost shipping option, but I felt like I had no other choice since we would be leaving the country on Tuesday and all the boxes were already at the store which would be closed Sunday. We were held for ransom. As I left I realized we had been overcharged and spending that amount made no sense. When I discussed this with my wife upon getting home ten minutes later, she ran to the store, and found Chiara Gerbotto and told her we did not want to ship the boxes and we wanted our money back. At the same time, at 5:13pm on Saturday, less than 15 minutes after leaving the store, I sent whatsapp messages to Chiara Gerbotto reading in part: At 5:14pm: "I want our money back and we will ship this some other way." And I wrote: "Do not ship those boxes. We will come get them on Monday and do something else." According to the Whatsapp Read Receipt they read these messages within 2 minutes of receiving them and they responded "Let's talk about it on Monday...I am not in the office anymore " (Although she was in the office still.) The store was closed the next day, Sunday. I came over at 9:30am, Monday June 30, and was told Chiara would arrive for work at 10:30am. At 10:30am I came back to the store with a driver to pick up the boxes. At the store Chiara agreed to refund my shipping purchase but said she did not know how to operate the credit card machine to give a refund and that she would arrange for her manager to give a full refund. We signed a return receipt that showed the full amount of GBP 5,200 as Refund to Shipper. I have a copy of the return receipt. My courier and I removed all of the boxes from the store where they were in the same place and in the same condition we left them on Saturday evening. I will leave them with family and repack the clothes and take them with me on my flight back to the USA later in the summer. I have contacted American Express and disputed this charge. Mailboxes did not provide any services to me except for the boxes and packing materials that I purchased at full rate. They took advantage of their knowledge that we are leaving the country tomorrow to hold us for ransom and charge a rapacious rate. Now they are reneging on their agreement to provide a refund. We are entitled to a full refund under the U.K., Consumer Rights Act 2015 because under the Act "no custom work or irreversible action was taken by the business on [our] behalf." I informed them within 15 minutes of the charge on our credit card that we were withdrawing our shipment and would come back to get it when the store reopened. Their misrepresentation of their agreement to provide a refund is consumer fraud and their actions as a business are "Unfair Commercial Practice" under the Act. We will be pursuing legal action against this store for consumer fraud and unfair commercial practice.

Do you want to send anything in the post? Like, anything. Is there anything that you need to…read moresend, to anyone? Well, if that's the case, then this shop fills the specific niche in the market to satisfy that need. Perfectly. But for me, in itself, that doesn't make it that good. So they sell a lot of boxes. A professional array of boxing is sold here. They'll ship antiques, should you want an antique for Christmas, which needs shipping. They'll do things like 'phone-in' mail checks whatever they are. They do highlight ebay in the window, and I suppose, if you are in need of sending something on ebay, then this'd be ideal. Basically, they do cover the sending of things really well, but really, it's not the kind of place I see myself needing a lot...

This shop, which is next door to the Post Office, does what the Post Office should do but better!…read more Basically you can send anything there and they use Royal Mail and FedEx and UPS and they'll pack it for you as well. The staff all seem very knowledgeable and friendly and they also do printing. Great for handling those awkward jobs where the book of stamps in the drawer just won't do.

From the owner: Services Offered : Pack & Ship, Post & Mail fulfilment, Print & Copy, Mailbox rental, Virtual…read moreOffice solutions, Stationery, Packaging materials Brands Offered : Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

Back in September I needed to ship some items back to the states and I needed to do so quickly. I'm…read moreso thankful that the two people (one day there was a nice man & the next day a kind young woman was there) were able to help me. Lots of shipping materials to choose from (tape, scissors, cardboard boxes, etc.). I'm very satisfied with the efficiency and I am happy to report that the box arrived earlier than estimated and intact.

From the owner: Services Offered: Pack & Ship, Post & Mail fulfillment,…read morePrint & Copy, Mailbox rental, Virtual Office solutions, stationery, packaging materials Brands Offered: Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

Mailed our luggage home. The staff knew what to do, were efficient and made the process very easy.read more

From the owner: Services Offered: Pack & Ship, Post & Mail fulfillment,…read morePrint & Copy, Mailbox rental, Virtual Office solutions, Stationery, Packaging Materials Brands Offered: Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

After four months of international travel through a wide range of climates, not to mention…read morepurchases, my wife and I had too much stuff to carry with us back to the US. We spent several days in the Kings Cross neighborhood of London and were fortunate to find Mail Boxes Etc. We received outstanding customer service -- prompt responses to e-mails, help with packing, etc. If you find yourself in a similar situation, this is a convenient way to handle it. (And cost is similar to Post Office "economy" service, which is slower at both shipping and communicating.)

Excellent services & we are very pleased & we do recommend them to the individual.Happy to save…read moremoney & have good deal . Thanks.

From the owner: Services Offered : Pack & Ship, Post & Mail fulfillment,…read morePrint & Copy, Mailbox rental, Virtual Office solutions, Stationery, Packaging materials Brands Offered : Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT