Do not go to this location. My family and I went here after dinner to get ice cream. After most of them ordered thier ice cream it was my turn. As I am about to order the ice cream, the kid making the to go orders decided he wanted to try to ice cream he just made. He took a sample spoon tried the ice cream, I thought at first maybe he's just seeing if it taste okay. He then proceeded to take the same spoon and get another bite.. this is all happening on the stone where they make everyone's ice cream. I contacted the store they ignore the email. After I had to contact corporate the store manager emailed me and I have attached the email. It's unsanitary and I couldn't order ice cream after that. read more

Cold Stone Creamery - Just a generic email. - Ice Cream & Frozen Yogurt Near Me - Weston, Florida

First time at this location for many years due to the horrific parking situation. This Cold Stone shares a parking lot with several big restaurants including a Publix. They offer many signature creations like Birthday Cake Remix, Chocolate Devotion, Oreo Overload and Founder's Favorite. Togo ice cream pints are a customer favorite. Today, I ordered a small vanilla ice cream cup with two toppings for about $7.95. Several years ago the Gotta Have It size was $6.45 - crazy inflation. Walked outside and ate it fast since it melts quickly in the heat. The cold creamy goodness was overwhelming. The bathroom was decently clean but the door would not close all the way. read more

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This is one if my favorite ice cream stores but the weekend parking is difficult so I haven't been here for a while. Took the chance at coming tonight but the slim parking took its toll again and kids running around everywhere. I finally parked and went inside to order a vanilla ice cream in a small cup - price went up but it tasted great on a hot night. The kids running the store were kind and working hard. Going to limit my next trip here to weekday nights only. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Weston, Florida

Tables are dirty, bathroom is disgustingly dirty. Good ice cream but dirty place. There is only girl behind the counter... really nice girl but cannot do it all read more

Today while working, decided to visit Cold Stone Creamery to get some milkshake. I supposed Savory Strawberry shake and it was so delicious - a flavor from my childhood! The place is so nice, service the best, crew were welcome! The air is filled with the aroma of sweets, so you want to try everything at once! Thank you guys! read more

Do not order personalized cakes from here. Go to a different location. Multiple times they have messed up simple instructions on birthday cakes. Why ask for special notes or what color the icing should be if you're going to completely ignore the answer? read more

Went to this location tonight and everything was amazing! The two young ladies tending the counter were very courteous and efficient. The ice cream was delicious and perfectly mixed. Will definitely come back and recommend. read more

At 9:40 my friend tried to walk in it was locked.... After knocking on the door this blonde young man went to the counter and looked at me like I was an idiot.... I've gone to this location before with no issues. But I can see that priorities have changed. Dairy Queen it is! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Weston, Florida

When it comes to ice cream, cold stone cant be beat. My favorite flavor is their cake batter ice cream and I've tried for years to find something that compares, but it's nearly impossible. If you read this and can enlighten me, i'm all ears. I normally order birthday cake remix which has brownies, chocolate fudge, and sprinkles mixed into the birthday cake ice cream. Love love love it. And I've been to this location several times and have received the best service. Very friendly staff! If you don't like sweet then this may not be the spot for you, but all others give it a shot if you haven't. read more

Cold Stone Creamery - Birthday cake remix - Ice Cream & Frozen Yogurt Near Me - Weston, Florida

So this is my 3rd time coming to this cold stone & unfortunately nothing has changed my experience..in fact it gets worse each time! I understand these franchises are independently owned and it SHOWS! place is dirty, disorderly, disorganized, etc. this is not what the owners intended but it's the reality. No longer so I care to come to a cold stone again and im not one to complaint! Good job guys read more

Ice cream is my favorite dessert and no secret that Cold Stone is my favorite in Florida! So, after an old fashioned milk run of a Saturday evening, all I wanted was a cup of the Founder's Favorite. This creamery is conveniently located on the border of Weston and Southwest Ranches, in a strip mall on Weston Road and Griffin. There are several restaurants, a couple of banks, a Publix, and a few shops surrounding it. They serve up a good share of ice cream, shakes, ice cream cakes and cupcakes, and other treats. It was quite busy and the three associates there were friendly and quick to serve, but it was hard to stand in line from the smell of bleach they utilized at some point to mop the floors. I've been called a bloodhound, but other customers reacted upon entering as well. Additionally, the one table and chairs outside was not only dirty, but soaked from the misaligned sprinklers--and yes--shooting onto the sidewalk throughout the perimeter. What a shame--it would have made for a fantastic experience. Hope to be back and be able to update my review with a higher rating, but as far as mami's coffee ice cream and my FF, they were very satisfying! read more

It says closes at 11 doors were locked and the lights were off at 10:30. Please fix your hours, so other people don't waste their time.

I love cold stones and their ice cream is delicious. This specific location will not be the one I return to though. I called to order a birthday cake remix for pickup after a long hot day at work. The lady told me no phone orders. I asked again and said I was 5 minutes away and on the way. She told me to "come inside and order" or to "order online". Coldstones is known for being busy so I figured this is why. So I ordered online. I arrive to see not a soul there besides the girl I talked to on the phone. I asked for my order and she didn't even start it. So you don't take phone orders during the global pandemic, and don't even have the online order ready with no other customer in the store? Not the best move. read more

its amazing and my all time favorite ice cream place. the store is always clean n very welcoming. employees are very welcoming. read more

I hardly ever write reviews but I just had to come on here and tell everyone how amazing Andrea is! She was the kindest person I've ever encountered in this line of work. I needed a cake for the following day and she was the most accommodating she could be. My daughter wanted a frog cake and Andrea made her dream become a reality. If you need a cake for any occasion I fully recommend Andrea read more

Cold Stone Creamery - Froggie cake - Ice Cream & Frozen Yogurt Near Me - Weston, Florida

DON'T EAT HERE! Save your money!!! Very poor quality and even worse customer service! Found multiple long hairs in an ice cream cake purchased for my son's 16th birthday. When I called the store to report it I spoke to two rude employees who didn't want to provide their name "because of store policy." Finally received a call back from the manager Andrea and I advised her we both the cake there the night before and had the receipt for the purchase. proceeded to tell me that she would refund my if I "actually bought the cake" there, insinuating I might be lying. That is yhe.least they could do for ruining his birthday cake memory. When I brought the cake in for the refund, I got no apology and I was told we can't do anything else to the inconvenience, per the owner, it's our policy. Terrible service! They will not stay in business continuing to provide that type of service recovery. read more

the ice cream is amazing, the workers are awesome, and the place is always so clean. best cold stone!

Went to the Cold Stone Creamery today with family. They greeted us when we came in. We were served almost right away. I ordered the Cake Batter flavor with chocolate shavings and graham cracker crust in a child's size. It was very tasty. Their cake batter ice cream is the best cake batter ice cream I have had in my 30 years of living. I have tried to go to other places and just couldn't find a place that had a cake batter as good as theirs. read more

My daughter's first time. Made the mistake of forgetting to mention her nut allergy/sensitivity and Manny took it all in stride. Incredible friendly customer service and he is the reason we will be back. Oh yeah- the ice cream was delicious and the large was too big for us to finish together (portions are huge)... read more

I have been coming to this cold stone for years but haven't been back in a while. Seems like things have changed. The service has always been pretty good, but this time when I went all the ice cream was melted. Most of the ice creams were leaking all over each other because of how melted they were. Staff basically ignored it and kept serving ice cream. My ice cream was basically melted by the time I started eating it. It was still delicious, but I'm disappointed in cold stone!!! read more

Soooo good I got cotton candy with pretzels it was like the best thing I have ever tasted sooooooo good!!!!!!! Love it would recommend to a close friend! I would definitely say go try it!!! read more

I go here all the time with my good friends when we get the craving for ice cream. They have a pretty good selection of ice creams including the usual and some unique flavors (birthday cake is one of my personal favorites here). If you don't know what you would like to add as toppings you can't go wrong with their pre-made selections. The location itself could be cleaner and they could have better line management especially when it gets crowded on weekends. The staff is usually friendly with only a few bad eggs who seem like they genuinely don't want to be there. read more

I try to eat healthy and not come here that much but it's just too good and no one can be in the mood to always to get Frozen Yogurt. This is really the only legit ice cream place in the city. All the flavors are delicious and you can pig out with the toppings. Great place for kids and the staff is always friendly and have a smile on their face. A+ read more

I love Cold Stone Creamery! It's a great place to bring your kid to get icecream. Especially they mix everything in front of you so you can see. read more

I love Cold Stone, it's the best quality ice cream. I have frequented many across the country and this location by far, is the best. The service is great and they mix the ice cream as it should be! I highly recommend this cold stone! Its also very clean and in a good location. Try the strawberry shortcake serenade (it's retired, but amazing!) sweet cream ice cream, strawberries, yellow cake and whipped cream all mixed together!!! LOVE it! read more

The best ICE CREAM in Weston. Well, since the Ice Cream Club, Kilwins and 3x Baskin Robins stores have all gone out of business... its the ONLY ice cream place in Weston!! You pick your ice cream and toppings. They mix it together on a marble slab. The ice cream is good. What gets me is the lack of new toppings all these years. They also don't sing or throw ice cream anymore. I have also walked in few times to employees smoking pot in the back room. Unless they're working on a new flavor save it for after work!! read more

Staff incredibly under trained and unprofessional. Placed a online order which was accepted and charged by cold stone. Upon arriving I noticed the door was locked with a hand written sign that said closing at 8. Both the store and online states the store closes at 10. The two employees inside said they were not going to make my order and they could not refund me my money. My only option was to come the next day. Yet they had no problem accepting the order and charging my credit card. The sales boy or clerk felt it was appropriate to laugh as he walked away. The shift leader said they would call the manager to see if they could do anything. Instead she lied and called the cops. With all the riots going on they felt it was worth using valuable resources on a customer who was not leaving because they had been taken advantage of. I will make sure that anyone that I know does not give this store any business. With all the ice cream shops in Weston they will not be missed. If I do not receive a full refund I will be reporting this location to the better business bureau. Coldstone in Weston feels it's ok to steal from their customers. read more

You can never go wrong with coldstone. For the past 7 years, birthday cake with blueberries and raspberries has been my saving grace.

The servers are friendly and courteous. Worked quick and handled the line with ease. When server asked if we wanted pecans on one of the orders we mentioned a nut allergy. They quickly stopped and asked how severe the allergy and suggested to even redo it to be safe. Its rare to receive such care when most places will complain. Thank you Cold Stone! read more

Love cold stone especially with the vast variety of mix ins. Their ice cream is delicious as well. The place is usually quiet. Drawback is the parking in this mall. The mall is usually packed so it is difficult to find a parking space. read more

Good ice cream, not overly sweet, nice mix-in toppings and friendly service. I will definitely go back because it was a good experience however, I can't give it 5 stars because it's not the best ice cream I've ever had and I wish their prices were a bit more decent. Overall, I'm still a happy customer :) read more

Ok...the ice cream tastes good but could they be a little less stingy on what they put into it...ordered a cup w peanut butter cups...that's plural or what I thought would be...$5.00 for a cup of ice cream and one tiny peanut butter cup...not coming here again any time soon...too many other choices...even Haggen Daz looks cheap compared to this rip- off place read more

This ice cream parlor is super-clean, has friendly staff and is in a very safe area. I enjoy their different flavors of shakes and brought my grandpa as well for some chocolate ice cream. He had seconds. As an ice cream connoisseur, I rank Cold Stone among the best ice cream-makers. I have never been disappointed at this Cold Stone. Conveniently, it is located near Publix and other shops. You can eat inside or enjoy a nice breeze outside. If I have the chance, I'll come again. read more

I must say that It was a real treat to watch Hannah in action. She is the sweetest server, with a positive attitude & work ethic that is seldom seen these days! read more

Don't order the Peppermint Mocha Frappe. They don't know how to make it. The woman behind the counter said they don't have Frappes on the menu very often. They made it incorrectly twice. It wasn't very good. read more