Not sure why all the bad reviews.. maybe previous employees weren't doing their job? I came in day before yesterday around 330pm to treat my kid to some ice cream after school! Plenty of parking in this lot, lots of other shops, bakeries, fitness shop, Chinese restaurant, Safeway, UPS, etc. Upon walking in there was only 1 girl and she greeted us and told us to take our time. She didn't rush my indecisive daughter, which was appreciated. She rang me up, then even offered to write the balance of my card on my card for me. We went on our way. Station was clean, inside was clean. The only thing I could say is maybe wipe the windows to see a little clearer but other than that.. Service was great & I'd come back to this location any day. read more

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This place brings me back to when I was younger . They have many flavors to choose and the staff is friendly and welcoming . It's pretty small inside so good luck if you can snag a chair ! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

I really do enjoy Cold Stone but only occasionally. I think it is very pricey for what you get although it is very good quality and also unique. I can't think of anywhere else in town that does anything similar. Service has always been courteous but I feel like they could do a slightly better job keeping the tables clean. It seems every time I go, the tables are sticky. However, that doesn't stop us from taking it to go, haha. read more

Cold Stone Creamery - Coffee with brownie bits - Ice Cream & Frozen Yogurt Near Me - Stockton, California

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We love a little sweet treat from Cold Stone after a delicious dinner! Great way to end the night! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

Ordered my cake online for my bday and they did an amazing job. And when I called to make sure they received my ordered she was so nice and very sweet to confirm they had all the info and information she helped.I also decorated my cake with some extra stuff and it came out sooo beautiful.. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

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Haven't been here for a while so decided to stop in amd grab the founder's creation. They were fast and loaded up the medium - Love it- order. It was good. It did remind me that their ice cream is softer than normal- I Think they serve it that way so they can more easily manipulate the mixes on the stone. It was also super sweet. All in all - it was good. read more

Cold Stone Creamery - Founders love it - Ice Cream & Frozen Yogurt Near Me - Stockton, California

Got coffee and chocolate mixed with walnuts and almonds. It was right across the street and stopped by after dinner & games. They were pretty busy but line went pretty quick. Portion is huge though even for the smallest size. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

The three girls on the clock all had visible attitudes , lmaooo nobody greeted me when I walked in nor a quick i'll be right w you. Ambiance felt unwelcoming Mannerism ? absent... I walked in at 9:25 yall close in 35 mins . Do yo job with out making folks feel like they are inconveniencing you read more

It took forever for me to get services one of the employees were just cleaning around when the was a line of people waiting

I had a disappointing experience with an associate named Avery not only did she seemed annoyed at customers she seemed very frustrated with her own coworkers service says a lot for me and I'd rather go somewhere else than see somebody's else's attitude like that. Won't be coming back here. Cold stone needs to hire better people who actually enjoy doing their job. read more

Worker named "Avery" is rude and I do not appreciate the service she provided for me. The feeling she gives off isn't one that id think most customers would appreciate. I would rate her services a 3/10. Beside her attitude, the place was decent. read more

Went to take my daughter for some ice cream after-school. The facility was decently cleaned and the service was good. However, my daughter, who is 2.5 and in the middle of potty training, got denied in using the bathroom. I understand the bathroom needs to be monitored against a certain type, but to deny a 2.5 year old was absolutely ridiculous. We ended up having to cut our time short to rush to find a public bathroom for her to use. read more

Not sure why there were so many bad reviews, we got a couple of Love It Mix ice creams and a 4 pack of some Ice Cream Sandwiches. I didn't take a pick of the mixes as they were a little smushed by the time we got home. But the sandwiches were still perfect looking. Ice cream mix was perfectly made, the sandwiches had different toppings and also were amazing. Great snack for me and the kids. read more

Cold Stone Creamery - Ice Cream Cookie Sandwich Variety 4-Pack - Ice Cream & Frozen Yogurt Near Me - Stockton, California

The lady that was working on 1/25/26 at 9:40pm was moving super slow there was a line wrapping around the whole inside of the building she was taking forever to do simple orders management needs to do a better job at paying attention to the lazy people they hire. read more

Came and grabbed some ice cream after dinner. Tried a new flavor (one that I hadn't tried before. Don't think it's new to the menu) that had chocolate chip cookies and brownies mixed in and it was great in the waffle cone. I should have gotten a waffle bowl because although I chose the smallest size, I still couldn't finish it. However the service and ice cream were great. read more

My ice cream was melted when I got it! My ice cream was dripping everywhere! The service was ok it could be better. read more

Found a huge long hair in the ice cream, but I get it, accidents happen. So I quietly whispered to the girl and she picked it up. The SECOND hair is what truly pissed me off. I took a picture of the second piece. One time can be a simple accident but twice in the same time frame is wild. read more

Cold Stone Creamery - Hair in ice cream - Ice Cream & Frozen Yogurt Near Me - Stockton, California

I arrived 8 mins prior to closing & Laney refused to take my order. I was in the store about 2 mins prior to Laney seeing me while another young lady who was cleaning the outside window of where the ice cream was. When I asked for manager name she refused to provide. If they are not going to take anymore orders then they should lock the doors so nobody enters the store. Technically the store closes at 10pm & it was 9:52pm when I entered. read more

Disgusting inside, right when you walk in trash on all the tables... and employee sitting on the counter. Ice cream was good though lol read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

Regretfully I decided to visit Cold Stone on National ice cream day, this will probably be the last time I visit on any day. The service ruined what was supposed to be a special outing with my kids. Starting with first, they refused to honor an offer posted on their website. I understand that as a chain that offers may not apply to every store, but seeing as how this was listed on their store website, I was understandable upset when they refused to even acknowledge their error. Then, they refused to add extra topping. I was aware of the extra charge and prepared to pay. However, they still would not add any extra toppings. I'm not surprised this is reviewed so lowly and recommend you check out the many other local ice cream shops in the area. If I could leave 0 stars I would. read more

Worst customer service. they don't answer questions as if they didn't hear you, they are hardly welcoming. I would NEVER recommend this place. The floors are absolutely horrendous. The ice cream is wack, baskin Robbins is a better alternative read more

What a sad place. Dirty store, all glass is cloudy and not obviously cleaned. Service was very bland and the store smelled of Clorox, assuming they cleaned something which I give couple stars for that. Maybe go somewhere else. read more

Went 15 minutes before they closed, when I entered they looked at each other like "damn, another one" when I walked in, no welcome in or anything. I had to say " hello, how are you" in order for them to talk to me and this B*tch was like "I'm good" like wtf??? B*tch is you gonna ask me how I'm doing???? I'm clearly sad that's why I'm getting ice cream h*e. It's all good tho I ain't trippin, it almost seems like these girls were sad af. Like they being held against their will. Someone should help these girls. This was closing shift 1/5/2023. I hope the manager see's this. Start being nice to those girls, they even made my ice cream look sad. Sh*t was melted, Me and my Ice cream were both sad as sh*t. 1 star service mfs. read more

I arrived 15 min before closing time and waited to get help for 2 minutes not one employee greeted me till one employee came out and said she couldn't help me because there shipment arrived that it's a safety hazard that they couldn't take my order. If this how you greet All first time customer, then no wonder I was the only customer in the store. read more

The worst customer service experience! 3 employees and none of them would take orders until we asked them to. Then of course they were pissy about it. With all of the reviews saying the same thing I can't believe the manager or owner doesn't correct this issue. read more

Ordered Dough-It. Ice cream was melting as I was leaving store...ice cream was not in its best form. Where is the cookie dough?!?!? I can tell the girl was new so I'll be a bit more sympathetic on this review. ‍ read more

Cold Stone Creamery - Dough-It in a waffle cone. - Ice Cream & Frozen Yogurt Near Me - Stockton, California

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Took twenty minutes to get two scoops of ice cream with barely anyone in line. I asked for two flavors side by side but instead go one flavor on the bottom and one on the top. The ice cream also didn't taste like either of their flavors. Maybe they didn't bother to wash the spatulas. Between the distance from the store to the car, the ice cream was already melting into a puddle. read more

Staff took forever to serve us, the girl looked pissed that she had to help us. But overall, it was minimal pain. Idk if it's worth spending all your money there but up to you. read more

I've visited this store twice now and have gotten great service both times. They were busy but very efficient. Will be coming back, did not experience anything like the other reviews. read more

Great ice cream terrible LOUD music! Manager, please tell the young ladies working this evening, who are all very lovely and friendly, that nobody should confuse Cold Stone with a dance club. The music was just too loud. I couldn't wait to leave! read more

Bad customer service from manager prabh. She said her cakes are high quality! Not even your store is high quality, this place is a joke! I ordered cakes online, still called and confirmed everything good till the day of pick up ugly looking cakes nothing like I had ordered! Talked to Prabh and she stated she can knock out $5 off the $60 order cause they cake was falling apart and had wrong name.! Not only that but I ordered a red cake and they gave me a pick one! Wth!! Pictures below you be the judge of these high quality cakes! When asked when cakes were made they said a day before. How are u going to makes cake a day before when pick up time is at 4pm! It wasn't even fresh! Stay Away!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

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Look at the bad reviews. I should have known. I purchased a cake here and it was not made as I ordered. I immediately called in and was told that I could come into the store tomorrow and get the cake made correctly. I was also told I did not need to return the cake. Though my child's birthday was the day the cake was picked up I just agreed. As I was told, I came into the store the next day and asked about the cake. The next sales person said they could not remake the cake but would ask the manager to refund the cake. The employee said she needed to call the manager who I later found out is the owner. The manager spoke to the employee and told the employee that she could only offer a 15 percent discount on the next purchase. I spoke to the manager and was told the same. I only did what the employee told me too and what either employee said was not honored. It is sad they this location in Benjamin Holt treats its customers this way especially long standing customers. I will not use this location again as they do not care about their patrons or home or their word. read more

I ordered like it size, but I got a kids size cup same as my kid, small scoop. I did asked about I was told that that's what a like it size it is. Other Cold Stone stores have giving me the true like it size cup, with more ice cream in it. Also the day I visit the ice cream melted really fast, their Gia ice cream was not working properly. read more

Super busy but the line gave us just enough time for me and my two kids to decide what to get. We even got a table inside which was lucky. Gotta love founders choice. read more

"Nothing like going to cold stone on a nice hot summer day and driving home two minutes away to take your kid off and realize you need a straw and not a spoon. Bull crap! & I had a whole Reese cup not even chopped. Not even attempted to cut. " - My Angry Sister read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stockton, California

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The service here is horrible every time I come. I stayed away for months after one employee refused to not mix the ice cream. My daughter wanted scoops of different flavors and not mixed together, the employee refused and said she "had" to mix them. Then last night all employees were busy I understand how it is, I worked in the food service for a decade. But I was told they couldn't make milkshakes because there were no clean blenders, as if rinsing them wasn't an option? They were busy, but that's part of the job. I won't be coming back, too many chances to be met with miserable teenagers who want to do the minimum. read more

Service was literally terrible! The girl with the name tag "NA"/wears clear glasses was completely not helpful at all. We came in and purchased for 4 people in which one of them were a chocolate shake. It was literally WATER/liquidy. I have been to cold stone before and have never had that watery shake before. We asked her if it's suppose to be like this as we have bought it before and she said "it's because of the consistency of the ice cream" makes absolutely no sense? We then asked her if by any chance we could get a thicker shake or pay extra to make it thicker and then said "can't do it when it's made already". I could not believe the terrible service! The other ice cream I got was one of the signature specials and it also did not include most of the toppings that were included and paid for. read more

Were do i start .. attempted to take the family out for ice cream big fail coming to this cold stone shouldve seen the yelp raiting first but go figure why they only got two stars mayb not all employees that work there are working like someone is forcing them to work there but any how the girl that served us our ice cream had zero fat goose egg000 of customer frendlynes rude!! And tossing the toppings all carelessly and messy like if we weren't even right in front of her.. secondly red flag should have been all the ice cream that they were selling was melting ..Ima call it out bc the service from the was garbage but her fake eyelashes were all crooked how goes to work to serve ice cream with fake eyelashes Was worried one was gona fall into the ice cream or maybe she was being rude bc she knew she had to take a bathroom break to fix them or!!! Do a sephora curbside pick up for glue or new ones but anyways I had to say it bc sometimes the customer serve really ruins outings with the fams... but heres a pic of how from counter to literally out the door to the table right outside the ice creamed looked .. didn't even eat it i jus left it there.. trash!!better off going to McDonald's and buying a mcflurry with a side of fries read more

Cold Stone Creamery - Chocolate devotion,, strawberry blonde - Ice Cream & Frozen Yogurt Near Me - Stockton, California

Would give zero stars. Currently sitting here watching the staff threatening to call the cops on a costumer for asking for a refund because the employees are being crazy rude. They said he throw the ice back at then witch is 100% lie. I saw the whole then and he handled it very well and ask for a refund. There is no manger on staff, their are going to call the cops on a black man for asking for a refund, witch in the end could get him shot by cops because teenage girl can't do their job right. BLM!!!! DO NOT COME HERR IF YOU SUPPORT BLM! These young girl don't understand what there trying to to here can get a young innocent black man killed. I refused my ice cream after this situation and so did all my friend. I hope we cost you money and SHAME on this store!!!! SHAME! read more

I planned to go here one evening. It got late but it was still before closing. We pulled up to the fron of the store and were just getting out of the car when we found that the door was locked. They had closed the store 15 minutes early. What a crappy thing to do to a customer. I told my son we are not coming back. That is just rude. read more