I got there 25 minutes before closing and they had already locked the doors and wouldn't let us go in to order.

Our family just went for ice cream on Mother's Day. Super disappointing. The store was filthy today - floors, tables, counters. There were 4 people working behind the counter. Got the order wrong twice and then when we asked if they were going to fix it they gestured to someone just starting their shift and said he would while the other 3 stood there. read more

Absolutely love their ice cream!!! It just takes forever to wait in line but it's worth it

The ice was already somewhat melted when we got it, other than that the service and food was good.

The store is clean and the ice cream is tasty! The customer service was on point as well. I came in with my two kids and the employee was very welcoming and helpful throughout the whole experience. The only issue I had was the wrong address on Yelp that took me to a neighborhood. The store is on 24th Ave not 24th street. read more

19 people waiting, 3 were being helped. Only one person helping customers. 1 went to cleaning bathrooms because that is a priority right now and one left to go do something. Oh by the way it is a sat night! read more

Young man working tonight needs an attitude adjustment. Customer service here is questionable. And working with earbuds in makes me wonder about the management. read more

Your average Joe's ice cream. Not bad. In the Mall so you can check out the bitties which is a plus. The one selling the electric massagers.. yet I digress. Hard to mess this one up. read more

I've been to great Coldstones before, however the service was ridiculous. We walked in 5 minutes before closing and the guy who was currently working said he wouldn't serve us because it was close to closing time. I said "it's not even 6 yet" he replied very rudely with "uhh it's close to it." Wouldn't recommend purely because people aren't willing to do the job they are paid for. Never going back again. read more

Went by there at 10:45pm to get some ice cream and they weren't supposed to close until 11. All the lights were off and the doors were locked. Super unprofessional read more

I traveled 15 minutes to get there to get a scoop of ice cream and was turned away and told they were closing. I looked at my clock and found that it was three minutes till actual closing. I told the employee of my effort to get there and she shrugged and said "sorry". Another woman at the register with her small child then said to me that they have "this problem" here. Meaning that the staff turn people away when they judge that there are people on line and they won't be able to close exactly at 6 pm in this case. I went to a competitor down the road. Not sure the owner is going to be happy finding out his staff is turning people away. We'll find out. read more

So I went up to the local cold stone at 815 and was told they were out if milkshakes, how dose one run out of milk shakes At an ice cream place and the already had over half of there ice cream put away read more

Has got to be the best spot to get ice cream in Minot. Choosing your own ingredients yields tasty perfection. The ladies working behind the counter may be young, but they're very friendly and quick to greet a customer, which is what any customer service oriented individual will notice as a plus. Prices are fair for what you're getting, and there's options from a single serve cup to a half gallon tub. I have to say, again, after purchasing a few meals during my stay at Minot from the food court in the mall, I had low expectations from any store staffed by late teen/early twenty aged employees. This store definitely surprised me. Friendly faces and positive attitudes make all the differences, and the folks who own this mall gem should be proud! read more

Ice cream was delicious. Ordered the special March peanut butter madness. Sadly they were out of peanut butter ice cream. It was suggested that they could made something similar using vanilla and adding peanut butter as a mix-in along with the peanut butter cups. Great idea! The staff was even better. Fast and courteous. read more