I was struggling between 2-3 stars. Had our son pick up a birthday cake.. as you can see in the image, I'm not sure they should offer "custom" cakes if they can't even pipe simple words.. not a happy camper.. it is BARELY legible and for the cost I expected a little more thoughtfulness. . If I were you just go somewhere else. read more

Cold Stone Creamery - Chocolate Devotion cake.. "customized" more like, "butchered" - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

Ordered a cake via the app to be delivered for my wife's birthday. The store called shortly after to say they didn't have that particular cake. They said they could have it the following day but we'd have to pick it up. They promised the cake would be ready. Just got off the phone. The cake was never made. And the girl (who said she was the only employee in the store) said only a manager could refund the money, including the delivery fee and tip. So, no birthday cake, no refund, and no manager available to address the issue. A horrible way to run a business. There are better options available and we'll be using them going forward. read more

Extremely unprofessional,rude manager, low staff. I told them they messed up my order and they proceeded to call me fat under their breath.​​​​​​​​​​​ read more

Great spot for some great ice cream! They have plenty of varieties & even more toppings to choose from. More importantly the staff is always friendly and great with our little ones. Brownie points since the sun sets on the back side of the building, so it's never too hot to sit outside and enjoy your treat! Would give these guys 6 stars if I could! read more

Down here visiting my Mom and only the chain ice cream places were open at 8pm. My son wanted to try Cold Stone because he heard it was really good but never had it (the one near us closed ages ago ... I can't remember if my 14yo son was even born yet). Man, I forgot how good it was! In fact, I don't even remember it being so good! I got the Founders Favorite. My son got peanut butter and cookie dough. We each tried each other's and it was sooooo good and creamy. The peanut butter ice cream really packed a punch like no other. Staff was friendly, at least the guy who served us was. Very polite. Thank you "Bronson S."! The only down side was the price - $16 for two medium sized ice creams in a chocolate dipped waffle cone. At the same time, maybe that's the price for high quality ice cream! Very delicious! read more

Cold Stone Creamery - a woman standing in front of a store - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

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Good stuff man I have a little bit of bias because of my own experiences but hey the ice cream got quality

My BF and I here came in today. When we walked in their was a lady standing their waiting she said she had been waiting a few and no one had came out. Finally 3 girls came out. The ice cream was delicious. Service was ok but the place was a mess. The glass on the front of the ice cream counters were so nasty. The floors and tables were a mess. It just looked nasty over all. read more

My mother and I come into cold stone at least twice a month. The service was good. Icecream and portion size was great! As we looked for a table to sit at, every table was dirty, the floors were so disgusting. The high chairs were so filthy, I watched as a mother of an infant was picking one to put her child in couldn't find one clean enough so she held her child while she tried to eat her ice cream. You should pay a professional to steam clean your tile floors. My mom and I ended leaving to eat our ice cream because your place is so dirty! read more

Ice cream is delicious. Service is fine. Everything else is gross , Floors = gross , Walls are gross , Tables are gross and on top of that bathroom and water fountain were out of order. read more

Our big family invaded the place, and those young ladies serving us deserve a medal for taming our wild bunch, including Mimi and her occasional memory lapses. They handled it like ice cream superheroes! We only had one ice cream mishap... Let's just say it was a chocolate and caramel eruption that could rival a volcano. But hey, it's Coldstone, and we knew what we signed up for. No biggie, just a minor adventure in sauce overload. In a nutshell, Coldstone Creamery delivers the classic experience you'd expect. It won't make your socks fly off, but it's reliable. So grab your spoon and a handful of napkins and dive into creamy goodness. You (most likely) won't be disappointed. read more

Brought my granddaughter & my twin great grandsons today, 12/10/24, shortly after opening. Will never come back. Floor & tables were dirty and the rest room was disguising. Creamy not good either. read more

I recently tried this place and so far I like it. just today (June 14th) I tried my favorite combo: French vanilla and strawberry and was put in a wafer cup. although the wafer didn't taste that good, who doesnt like ice cream in their teenage years? one thing I also hope is that Nintendo could bring back some of their flavors with coldstone,because I always wanted to try the Kirby one (I believe it's bubblegum!). Anyways, the service was also great! they asked me questions to be more specific and so far I get what i usually order. Conclusion: I'll rate this 5 out of 5 because it's a good place to be now and then during the hottest summers in the south. :) read more

I love their ice cream! They always have so many combinations and flavors to choose from, and the service is always great. I definitely recommend this place. read more

Ice cream was good service was ok. The music was so load I couldn't hear the server. The place is filthy I was very hesitant to eat here.

Very disappointing to get this $45 cake (including tax) when I got home (12 mins from the store). Won't do this again! read more

Cold Stone Creamery - Melted Cake Batter Confetti Cake Cake - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

We've been several times and have always had great service and ice cream, but the place generally needs a decent cleaning. The mixins and sodas on display are so old and discolored, it's actually quite unappetizing. A little attention to detail would go a long way. read more

a bunch of teenagers working and not paying attention to anything we said or asked. the ice cream went everywhere when we tried to put lids on even though we told them it would be to go. the ingredients were not mixed in for one of the ice creams and just placed on top? the girl at the register asked for a card to pay and then turned around to talk to another person about something not work related, leaving my parents and i just standing there. we asked for a receipt and she walked away. we went to talk to an employee about the customer service and they told us it was busy and we were legitimately the only people in line with only two other people in the store. there was also no manager in sight so good luck. read more

Cold Stone Creamery - how drippy the ice cream was. - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

Service at this location has bee terrible the last two times I have been. The same 3 employees working. Line almost out the door and did not move for 20 minutes. read more

Great service even though most of the workers are teenagers, it's always a pleasure to interact with them. The service is great the ice cream is yummy. A little expensive but it's still worth it. read more

The ice cream was delicious and the service was great. The one server there was really nice. The place I went to was really cute and fun. I recommend going! read more

Placed an online order tonight fir a family gathering. Ordered my son a pint of banana ice cream with bananas and hot fudge added. When we opened it at home the container was not even half full and there was no hot fudge. Whether it's a training issue or a lazy employee issue, it's still a management issue...the kind that causes customers not to return. read more

Line out the door, 35 minute wait to even order. One person making ice cream and cashing people out. Some guys trying to fix a blender for 30 minutes instead of help the line 20 deep. read more

Cold Stone Creamery - a crowd of people standing in line - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

I ordered a large cotton candy milk shake. My two girls ordered cones. When my wife, which was last to order, attempted to order a milkshake, she was told that they couldn't because the blenders were "smoking." Instead of suggesting anything else the girl behind the looks at me and ask "does she want anything?" My wife got annoyed and she didn't want anything. We sat down for my girls to enjoy their cones and my wife notices that my milkshake was the wrong size and it wasn't filled all the way. I pointed it out and they said ok, sorry here's your dollar. Then as I walk away I hear them say "it's only a dollar, who cares." Will not be back or send people in that area. read more

workers were extremely rude to us and didn't serve us. they said they weren't closed even though they were suppose to be open for another 15 minute. read more

I would like to give credit where credit is due. Cold Stone has significantly improved their customer service even with everything going on with worker availability. Hats off to them and their ability to do this. The ice cream has always and continues to be awesome. read more

It was the best. So yummy and great on this hot day. Server was very nice and store was clean.

We just went yesterday. They had 5 people behind the counter. One person was training two people. I never saw them come out to wipe tables or chairs or the glass. I carried Clorox wipes with me to wipe down my table before and after use. Customer services was great but didn't see anything get cleaned in the 30 minutes we were there! read more

Not a regular to the East Coast: Service was excellent. Speed was 100%. In fact, best ice cream I've had in 20 years. read more

The service is always great and the ice cream is delicious! The amount of toppings you have to choose from are fantastic, although my daughter keeps forgetting when you put gum balls on cold ice cream they become a teeth chipping hazard! My only problem is the price, a bit too high for ice cream, and I assume others feel that way as I mostly see adults there, but not many families with children. read more

I brought my son in for ice cream because I had a buy one get one coupon that had been emailed to me. I read over the coupon numerous times and no where on the coupon did it state that it needed to be printed! so I get to the register and I have to put back my ice cream because they don't accept coupons on your phone, it should be stated very clearly on the coupon that it must be printed. I will never be returning to cold stone I will stick with sweet frog or marble slab and I suggest you do too. Poor customer service. Mind you the ice cream was already made and they let a unhappy customer walk out the door. And the ice cream probably went to waste anyway. Not a way to run a business. Poor taste read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

If I could give a negative 5 stars I would. The stone had been turned off well before closing. We weren't even acknowledged when.we walked into the place. The customer service was bad and that's putting it nicely. I specifically pointed at the posted of what I wanted and said the name of it. She scooped just the ice cream without making it the way I requested. When I said that I wanted the cheese cake pumpkin spice. I got the answer that the stone was turned off and she could put the toppings on top. The attitude was one of not caring at all about customer service. I will be contacting the manager and will let everyone know our experience. This was the poorest representation of the Cold Stone brand I have ever seen. read more

While it is winter when a group of us craved ice cream we knew just the place to go. This location is never that busy so the service was quick! I shared a love it size sweet cream with oreos mixed in. Its definitely large enough for two people! While prices arent the cheapest the ice cream is always on point. Cant wait for summer to come so I can stop by more often! read more

Anything chocolate is great here. The prices are a little steep, but the favors are out of this world. Not a lot of spaces to eat. But conveniently located right next to the movie theatre so when the movie is over, you can go get some ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lexington, South Carolina

OK, I could do without the singing when you walk in and leave, and when you order certain things on the menu. It makes me really uncomfortable. I have actually not gone before b/c I didnt want to be sung at. Otherwise, the ice cream is insanely good. I always get the cookie minster. Mint ice cream, oreos, chocolate sauce.... MMMMMM! The service is quick and friendly (hello.. they sing to you) the area is clean, they have a great manu of combinations if you are feeling dangerous. They are a bit pricey, but with the Love It size you get enough for a pretty bad belly-ache. There is the Like It, the Love It and It, and the Gotta Have It. When you try to order the Like It, they Always tempt you woth the Loe it "for 40cents more." And, being the glutton for punishment that I am, I accept the Love it. And, I enjoy every heavenly bite. read more

Thank you so much the cake was absolutely amazing it made the birthday fantastic. It would be nice to know how many the cake feeds but otherwise it was fantastic and the cost was worth it. We are happy and will be using it in the future. By the way our cake was mint chocolate chip. read more

Some people say tropical smoothie is to slow I say those people are to impatient. Tropical smoothie is official next best place from chic-fil-a their polite and patient employees that dedicated themselves to give us exactly what we want they deserve time. Go to burger King if you want it your way tell them to blend youse up something fast go home and find out its not your order. read more