Visited this location for a quick ice cream run haven't had Cold Stone in a while I try to stick to Almond ice cream. This selection was great and the team that was working there allowed us to try a few flavors before selecting which ice cream we would purchase. We sat outside it was after 9:30pm and it was quiet because the rest of the businesses were closed in that plaza. read more

Cold Stone Creamery - Birthday cake Oreo and Oreo crème mixed in with white chocolate chips - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

Weird that there was 2 workers casually sitting in the corner in between each others legs. When one did decide to get up customer service was ok. Ice cream was good but by the time she handed it to me it started melting. read more

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Delicious ice cream! I got the cookie dough, which is my favorite. Plenty of seating inside and outside. Lots of free parking in the plaza. There was no line when I got there so the service was quick and friendly! Would definitely recommend! read more

Cold Stone Creamery - COLDSTONE CREAMERY - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

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Always great! I appreciate that they will mix 2 flavors in the like it size. Not all locations do that. Thank you!

The male Employer that served us "he said how can I help you" and then in a minute changed his expression on his face that he doesn't like us ,and the tables on the outside were filthy with trash . Ice cream doesn't taste as good. Very bad energy around the place we felt depressed I Don't recommend it at all . read more

Cold Stone is so good and so beautiful! They have the best ice cream! I get my birthday cakes from here every year with no regret read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

Ice cream was great but service could be more proactive. My ice cream started melting almost right away and I had to go back into the store to ask for lids and napkins. read more

I stopped by this location a few weekends ago when I had a craving for ice cream. This location has great service. Debbie helped me out and she was super nice. She went above and beyond to satisfy me even though they did not have all the toppings I wanted. The lights in this location are very bright so you can see everything clearly behind the glass. Which is kinda nice. Overall, I was completely satisfied by this location and plan to come back especially since it is not too far from me read more

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The computer was down , we need to order from phone , servers are rude , bathroom dirty and didn't have any hand soap ! disgusting

I think there was some technical problems happening. I ordered a Waffle. I was told they don't have any. O wanted coffee ice-cream it was not available. Half of the ice-cream where missing read more

Cold Stone Creamery - Inside - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

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Meh!! They were busy with just two store associates on a Saturday afternoon. They kept pausing for us, to take care of the delivery drivers picking up. Long story short, my cup of ice-cream began to melt just as soon as I paid for our order and went outside to sit down, since their indoor seating is yet to be re-opened. We'll have to give them another chance next time we're in the area, but for now, the two stars hold. read more

Cold Stone Creamery - My melting Founder's Favorite ice-cream. :( - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

I will never complain about this ice cream in particular... Especially the birthday cake flavor which is my absolute favorite! I love to add in all the different toppings and I always go nuts and add like four different things which ends up being quite pricey because they charge you based on the amount of toppings that you add. A couple of times I have come here and, believe it or not, the AC has not been working so their ice cream has been extra soft and mushy. I'm not sure what the problem is with that... but like I said that was only twice.... which I guess is a lot lol. Overall I'll be back because I love the ice cream and vast selection of toppings. My daughter definitely loves eating there also, as you can see! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

I walked in around 11/17/23 at 9:30pm with my family after watching a movie. Why not grab some ice-cream? Well, we walked in and luckily there were no customers in line but there were two young teenagers/ladies sitting ON the counter just staring at their cellphone. No acknowledgement or even a welcome. What happened to the days when you'd be greeted as soon as you'd walk in? We started looking over the menu. By the time we decided what we would like, we went in the line and waited, and waited and guess what? Those two girls were still sitting on the counter glued to their phone. I told my family we are going somewhere else. I didn't want to bother the ladies since you could tell they were very busy on their phones. We just went to the nitro ice cream just a few blocks south. I'm disappointed in coldstone, but then looking at their reviews... there's no surprise. read more

Gave me the wrong ice cream. I Ordered ice cream with cookie dough and they gave me weird birthday cake flavored ice cream with chocolate chips in it. read more

I went there twice both times I had a great experience, the workers were nice and the ice cream was really good. read more

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I really wanted to give this location a chance. Which is why I waited for 2 visits to write this review. I initially came here 4 months ago to pick up an Oreo Cookies and Cream Extreme cake for a birthday. It was really crowded when I arrived, and it took me 20 minutes just to get to the counter and say that I'm not here to order and pay for anything, I'm here to pick up a cake paid for in advance. The staff member who received me looked confused, went to the back and came out 10 minutes later with the cake. I had asked for a Happy Birthday writing with icing, which I noticed wasn't there, and I asked if I could get a message written on it. Getting the color of icing decided ("we don't have purple") and verifying the message (Feliz Cumpleanos, hello we live in South Florida) took another 20 minutes, then the cake came out in its finished condition 10 minutes later. I can't even imagine how much longer I would've had to wait if I needed to pay for the cake at the time. I returned to this location a few days ago (it is in a convenient area) to pick up another birthday cake, in the smallest size. Even though there was barely any line this time and we counted 5 employees behind the counter, it took 15 minutes to get someone's attention to say we're there to pick up an order. All the employees made no eye contact whatsoever with the waiting patrons. 2 were making ice cream orders for the 3 people ahead of us, 1 continued to have her back to the customers by making waffle cones (uh, there were plenty already), and 2 were walking back and forth in the counter area chatting with the other employees. They did not have my order in the back, and the staff member instead went to the retail fridge and pulled out one of the cakes there. I had requested another Feliz Cumpleanos message and was told it was too small to write that long a message, so the staff member asked if I wanted to write a shorter message like HBD. We were so exasperated with the time we spent there and the rudeness of the staff that we said no to any message writing, took the cake and left. Unless I want to punish myself and have a really strong reason to get another Coldstone cake, I can't return to this location. I would advise you to stay away from it and pile store bought ice cream on top of each other and call it a cake. read more

Came on National Ice Cream Day and was not thrilled with the experience. The staff seemed bothered to have customers and reluctantly made orders. We asked for water and they told us they were out and had none. We asked for waffle cone or bowl and this too was also not available. The ice cream itself was delicious but the service and ambiance was thumbs down for me. If you don't mind staff looking annoyed at you when you place your order as well as listening to them complain about each other pretty loudly, then sure check it out, but for me I think I'll pass next time. read more

they are efficient during the busy rushes! i was so excited to try out the new collab with silk almondmilk chocolate ice cream. i got a like it size mixed with peanut butter. and my friend got the cake batter flavor with kitkats. read more

Cold Stone Creamery - like it of chocolate silk almondmilk with pb & like it of cake batter with kitkats - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

WORST SERVICE EVER!!!!! Our ice creams weren't even mixed correctly. We were rushed by the person making our ice cream who didn't chop our ingredients to mix them. Then gave us the ice cream in a cup that was dripping and didn't even clean it, even after we asked. He just handed us a napkin. The worst service ever. read more

First time trying Cold Stone and I had the greatest experience. The person helping me was named Lamarr and he was awesome. I got to try all the flavors that I wanted and then picked my top two. The service was fast and the ice cream was delicious. The banana bread ice cream was incredible. The cookies n creme was smooth and not crunchy. Great ice cream experience with my boys. They loved it too. The tasting spoons are great for the kids to eat with. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

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They suck would not let me try samples they said it was against policy. Yet I've been coming for years and have always tried samples of new flavors. When I asked to speak to manager daisy came out and refused to let me try anything and insisted it was against policy. I will never come back again they suck. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

This location is definitely a hit or miss. I've been coming here for many years and it's kind of lost its main mojo. Atmosphere: could be cleaner, ice-cream display hasn't been poppin for years. But still a good place to grab some ice-cream and catch up. Ice cream: I always get the same thing but my biggest issue is over mixing, so by the time you receive your cup or cone it's already melting. Still good though. read more

It's amazing that they added delivery during the pandemic, I always enjoy this ice cream.

Can't believe that this store located in a touristic location has such a bad service. I went with my family for ice cream and waited in line for quite some time. There were aprox 6 crews in the store, but only 2 were preparing ice creams. I ordered a new signature ice cream, that they're promoting, and the crews that were preparing ice cream said that they didn't know how to do it, so they let me waiting and a another member had to come to prepare it for me. Also, I was surprised that none of the employees were wearing masks or gloves. read more

place is good if your going for ice cream but if your going to order a cake take your money elsewhere. I ordered a week before pickup online for pickup at noon. called them at 11:30am to let them know would not be picking up cake till after 1 as baby was asleep. got there at 2:30pm to find out first the cake decorator was not there so they didn't have the name on it. could wait till 6pm for cake decorator to come in. told them to forget the name and just give me the cake. they then come out and proceed to tell me they don't have the cake and that I could switch it for a different one or get the smaller size. most unprofessional service ever. told them to just cancel my order and give me a refund as this was unacceptable. gentleman took down my name and phone number and its been 72 hours no refund. I knew this was going to happen hence had to reach out to bank with the receipt that I MADE him write on stating the cake was not ready and hence was not picked up. if you want an ice cream cake, do yourself a favor and head to Carvel on 163 Street. 5 minute drive and people working there are not high school kids with no sense of customer service. No manager on DUTY. just 2 high school kids running this store. read more

The people working here seem to have a comprehension problem. Every time I order it's like I've asked them to do the impossible. I always like to get two flavors of ice cream, it's not a strange thing. One scoop of one flavor and one scoop of another flavor, side by side. I don't like the flavors to be blended together. So I asked for mint ice cream with marshmallows and strawberry ice cream with marshmallows and I said that I want them side by side, not blended together. Well, it's like I asked him to workout a complicated algebraic equation and he just couldn't compute. I had to explain my order no less than 4 times. At that point I couldn't think of any other way to explain what I wanted and I wasn't even sure I still wanted ice cream anymore. Finally, one of his coworkers came by, I explained my order to her and she managed to solve the complicated equation. It's always the same issue here. I don't have this problem at other ice cream places, just this place. read more

The most scrumptious ice cream I've ever had, and they understand the assignment. I NEVER have issues with the staff. They always get my order right. read more

What a mess. The place is filthy. It smells filthy. The floors have not been cleaned and or disinfected in years. THE SERVICE IS A JOKE. 7 people behind the counter and it took 20 minutes to get to the front of the line. One of the servers was on his phone while serving ice cream to somebody else. Another server has hair down her butt. Whatever happened to putting your hair up when you're serving food. May I have a scoop on a cone? Then this girl grabs a cone and goes to the back behind a door. Comes back with the cone half full stirring it. Is that my ice cream? She says yea with this shi_ face. Seriously?! I wanted to ask her why would you get my ice cream from the back room half done and walk out stirring it? Why not get my ice cream from the front counter where I can see the ice cream like everybody else's? But of course I didn't say anything. What a waste of time. I just told her please disregard the order and left. Did I mention that the tables and chairs are put away in a corner. That you are forced to if you want to sit down, to sit outside in the heat?! A filthy dump with a joke for service. This is what this place is. Which is a shame because when you think Cold Stone you think good ice cream. But not at 18225 Biscayne Boulevard. Disgusting. I can still smell the filth after a few minutes of leaving the place. read more

Hit or miss. I come to this location the most because it's right next to the house. We usually buy the 1/2 gallon and if you're buying $15 ice cream ( bc we add plenty of mixins) you want the person making it to listen to your requests. We've been lucky enough to of had a few good experiences, but today was not a good one; neither was the the last one. The employees are young and don't really care about the job, but who cares right it's just ice cream... Wrong! I'll be eating this ice cream for two weeks. Today, the girl acted like she was doing me a favor. What happened to the song signing happy employees they used to have. I've been a loyal to cold stone for years, but I might just have to go to another location, these kids are wak. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

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I came into Coldstone on a busy Tuesday afternoon it was wonderful inside. The cakes and ice cream looked so delicious and amazing. Clayvon was so happy to help me and my group of friends out to the max. He is so respectful and patient 100/10 read more

We've come here several times because we love Cold Stone Creamery. We've been to many different locations in different states as well. This location keeps being inconsistent. We always order the largest size but always get one generous and one way less. See the picture I took as soon as we came home. Make sure to check before paying if you care. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

the service is okay and very minimal, ice cream is always really good though idk what else read more

Cold Stone Creamery - i got cotton candy and strawberry ice cream mixed with gummy bears and my friend got a Cookie Doughn't You Want Some - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida

The worst customer service ever. They are so slow not because of any reason but because they don't care about them job and customers. If I'm the owner of this place they would have to look for another job the same day! read more

Extremely rude employee. I never been at Cold stone before so I wasn't sure how exactly it works . This very unpleasant and uninvited employee asked me what I want , when I asked her to tell me how it works she rolled her eyes and mumbled something about the stone, when I told her that I'm not sure what she meant she was just angry . I picked an ice cream flavor and she asked me what I think is , what is want in it , again , I didn't know what my options because nothing is visible so I asked her what's my choices she just kept walking saying whatever you want . Obviously I left . I was the only person in the store so it not like they were busy and to be honest , I can see why . So unpleasant! read more

Came here late night and created a great creation: chocolate ice cream, brownie, white Oreos, and marshmallows. Chocolatey and delicious but a little overpowering. Love that they mix the creations in front of you. read more

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We went yesterday afternoon. They ladies hate their job there. Sítieme service the worse ever, they don't know how to properly use their face mask. Hardly speak with the customer, no customer service at all! It's just horrible. We'll never go back! read more

Leaving yet another great positive review. Clayvon was amazing with my family of 5. Took extra great care of us and was very nice, friendly and profesional. Great customer service from clayvon. read more

Only reason in giving this place 5 stars is because of KELLY! KEEEELLLYYYY! I hope you see this beautiful! She is so over accommodating! She goes above and beyond and straight up should be RUNNING that joint ! Much love baby girl !!!! Love the chick with the green hair who wanted the MINT CHIP CAKE read more

This place is always amazing when i come here. The staff is knowledgeable and quick they create such delicious creamy creation its almost like magic. I love how how they're always fully stocked with all the toppings and add ons every single time i drop by no matter how regularly or far and apart my visits are. The dining space is nice and tidy on a constant basis and the music is hip and never to loud. I like how they invite you to get more items by asking if they're anything else you'd like as simple as that sounds . I appreciate how im greeted with a smile and they always get my order correctly each time with all the yummy goodness i pile on. read more

I remember going to a cold stone creamery many years ago when the hype was vast and the line was out the door for days on end. Surely this has changed over the years, but the great taste and creations has not. This location, in the Aventura area, is nice and easily accessible in a medium size strip mall. Parking is easy as well and the place inside is so much larger than you might think and so the searing on a hot summer day, is easy. One harp on this and many other locations it seems is the lack of accepting gift cards. We are currently holding onto a few that were gifted to us and have not been able to use these for a long time. Hope they get their act together sooner than later. The staff is friendly, which is important when there are a ton of choices for ice cream in the area and other tasty treats. Prices are ok for what you get, but if you create your own creation, it'll cost more than I feel is worth. I give cold stone a measly three stars as the idea has become a bit old to me and while the flavors are vast and nice, more low sugar or no sugar options would be nice. All is well otherwise. read more

Cold Stone Creamery - Skinny vanilla with frozen raspberry. - Ice Cream & Frozen Yogurt Near Me - Aventura, Florida