BAD CUSTOMER SERVICE - owner penalised me as a customer for a mistake that was not caused by me, and was due to her business information not being consistent on all platforms. I turned up for the appointment at her previous address despite it being the first result when searching her info online, she has refused to refund my money or to allow me to use it against treatments in future.
As a result, I would advise anyone to steer clear of this business, as even though she has now contacted Apple to change her address, on Yelp her address is ALSO incorrect! And to make matters worse, it was insinuated that I was lying about finding incorrect info.
Inconsistent/careless business practices, very poor customer service.
I am very unimpressed, it's a shame because she is good at what she does, but the dreadful customer service has put me off massively. I will now be letting all of my friends and family who I previously recommended to use Colchester Salon to also steer clear unless they are happy to receive a similar bad experience. read more