Where to even begin? I have had consistently bad experiences with this center, both the primary…read morecare and the specialists they referred me to except for the dermatologists. And my bad experiences seemed to stem pretty clearly from systemic problems with this place rather than by chance.
I could share multiple stories, multiple visits because I stuck with this clinic for far too long. I didn't know there were any alternatives on my budget but learned there were. I have never been back.
The lapses were serious - they weren't nothing -- and all i can think is that they get away with it because they are both big - attached to the medical school and hospital - and elite - they are part of Yale. Regulators, inspectors and investigators are probably really deferential.
Some examples, in brief: Told medically indicated follow up tests weren't indicated. That was overturned.
Told to return after a visit to give a urine sample that would take no time only to be parked in a waiting room all day then insulted and bullied for speaking up politely about it.
On that same visit, told that the reason I had to come back to give a urine sample was because the first one was lost or contaminated. When I told them that I had never given a urine sample, I was told forcefully, repeatedly, their version again, to the point where I felt threatened that I was challenging their official story. and better not do it again.
Took a full year to finish mammogram test -- a full year.
The center is marked by drama and histrionics, chaos and covering up the chaos with hostile, bossy abusive treatment.
The center has one or more absentee professors who are supposed to be overseeing first year graduates but aren't - and by that I mean, with one of the professors, you never, ever met her, not for test results, not to check their charge's work - nada - to the point where it was a violation.
They tightly ration the care of specialists. When referring you to specialist care they will tell you you must wait three months or six months before calling the specialist clinic to make the appointment - you aren't allowed to call before then and if you do, you'l be told to call back after waiting the proscribed number of months.
The staff is generally rude and dishonest, with some exceptions.
There are a number of professors, of course, who have built their careers based on their work and journal articles on their dispensing medical care to the poor, which this center serves - it's a safety net primary care clinic. But the care center has no regard for the poor. The poverty and disenfranchisement of their patients is a reliable indicator to this clinic of what they can get away with and how little their patients should expect.
Whatever bad stats emerge as to health outcomes at this clinic, they simply blame on the poor for being to under-served education wise to take better care of themselves - it's never that they aren't providing excellent care, it's always that the poor are so under-educated they don't know how to stay well. But no one is that stupid. Pause when you read that, next time you do, in one of their shiny journal articles. We are just fodder for careerists - they slander us to get ahead.
