This store totally deserves the much-coveted Yelp 5-star rating! It is one of the few stores where the staff here genuinely, truly aims to please. If they don't have something you want, they will happily order it for you.
The owner, Chris, is a runner himself (he recently returned from a Seattle marathon, whereas I was visiting Montreal from Seattle, so we chatted about runs in our respective cities). He knows his stuff - and he also knows the store is competing for business with online retailers. He said he does what he can to stand apart from other stores, to make the customer's experience a stellar one, to get what the customer wants and make the customer happy. After purchase, if the customer is displeased in any way, he WANTS the customer to return the item/s, and he truly wants to know what didn't work out, so he can follow up with the manufacturer or distributor or buyer for the store.
There's no pressure to buy anything when you visit here. You can still get info on local runs and events, or the product line, or techniques or training strategies. The lady who works here, with Chris, are happy to oblige. I really appreciated the lack of pressure to purchase anything when I initially visited the store. As it turned out, I visited a few times, only buying stuff on my last visit (I got a fabulous Quebec running shirt, and my mom got a running belt).
They have two runs a week where they invite anyone to join them: Wednesdays at 6pm and Sunday mornings at 8:30am.
Despite this being a smaller-sized store, they still pack in good variety of merchandise, too, and they are quite knowledgeable about their product lines.
All in all, this is really a wonderful store for those who run (or walk). read more