Victor diagnosed and replaced the heater core in our Maytag dryer. He was very kind, knowlegeable,…read moreprompt and professional. Highly recommend!!!

Such a great 1st experience contacting Victor regarding my LG dryer issue. My dryer suddenly…read morestarted making a loud vibration noise but Victor was able to quickly diagnosis it as a worn/bad wheel and bearing, had the replacement part in his vehicle, and resolved my issue quickly. Dryer is working great, and my problem was resolved within 48 hrs of contacting him. Thank you for great service, Professional highly knowledgeable staff and fair prices.

I chose Washoe Appliance Repair for two reasons. First, was that he is close to where I live. And…read moresecond, because of the number of his 5 star reviews. He responded to my voice mail within the hour. We set up an appointment for the next day. He arrived on time and even gave me a text message to say he was on his way. The first appointment did not yield a solution to the problem with the Frigidaire side by side refrigerator because he could not test the sensors unless the unit had been plugged in for a couple days. When he returned two days later, he tested the sensors and found nothing wrong. This unit has a design flaw that allows water to spill over the "U" shaped fill tube into the ice maker. Once the unit was allowed to thaw, the ice build up went away and so did the noise. He only charged me for one service call. I think Servando is a welcome addition to the appliance repair field and he is my first call from now on. He is honest, knowledgeable, and prompt!

Fixed my fridge's ice maker quickly and changed out the electrical plug in my dryer when I moved to…read morea new home with a different outlet. Fast, knowledgeable and very well done. Highly recommend!

We popped into Sargent's because our garage refrigerator died. We were immediately met by Steven…read more He certainly has old-fashioned customer service skills. He made us feel like he really cared about our dilemma. He was kind, funny, smart, and NOT pushy at all. He was also very patient with my indecisiveness. He quickly answered all our questions and without input, patiently allowed us to make our decision. Needless to say, we didn't shop anywhere else and made our purchase at Sargent's. Now I can hardly wait for my delivery tomorrow! I absolutely recommend!

I called Sargent's Maytag to make an appointment to have my freezer icemaker Check they were very…read moreprompt fellow that checked it all and said all I had to do is just push it back on and hopefully it it'll work and if it doesn't to call them back as my freezer isn't that old so that I had I didn't catch his name, but he was very good so I will be using Sargent Maytag again they have been located on Rock Boulevard for long long time so they're very reputable. They have a wonderful products so if you need anybody to fix whatever model you have or they can fix it.

I am able to troubleshoot and fix many appliances myself, but my washer broke while full of water…read moreand I was not able to properly get into it's diagnostic mode. With it full of water I needed to figure thing sout quickly, called Juan and left a message and he promptly called back to schedule a diagnostic for my washer. I ended up having to reschedule and he was flexible and tried to get me in asap. When he arrived he was pretty thorough and able to explain the repair and needed part. He was able to locate the part locally and was able to repair it same day. Reasonable and transparently priced and he works quickly. A+

Juan was awesome. He was able to fit us in the same day that we called and fixed the problem. We…read morethink the price was extremely reasonable and he did a great job!

Very knowledgeable, good communication and saved us from having to purchase a new subzero !read more

They were referred by sub zero for our frig maintenance. I called on a Tuesday and Austin came out…read morethe next day. He went above and beyond what is the norm. He helped me clean and showed me how to do some of the things myself. Could not have had a better experience.

Bryan came out and was very kind and professional. He diagnosed the problem for both of my…read moreappliances so that I can now get replacements through warranty. I highly recommend them. I also got one of the diagnostics for half price which is a good value.

First time using this app to contact this company. Worked out well. Just requested service and…read moreabout 20 mins later they called to set up appointment. They stated how much it would cost. Technician showed up in allotted time. He was friendly and out going. After a bit the problem was solved and final bill came to was told to me when they set up the appointment. If I ever have an appliance issue again I am definitely calling this company

Searched long and hard to find someone to replace a BBQ ignitor. The owner, Chris, came out and…read morefixed it immediately. I will use this company for all appliance repairs in the future. Highly recommend them.

They were quick to answer the initial call through property management and confirmed the…read moreappointment with me immediately. I received a text with a picture of the technician that would be coming and time frame. Before the appointment I received a text that the technician was on their way. My concerns with the refrigerator were a strong chemical odor that lasted multiple days and continued after cleaning out the fridge and freezer. Sebastian was EXTREMELY thorough in pulling apart the refrigerator to diagnose. It took 45 minutes but he was able to diagnose the issue. Extremely professional.

The tech came out, diagnosed our issue with our refrigerator, made the fix and was in and out…read morewithin 30 mins. Very professional, friendly and efficient. Definitely will refer to family and friends. 1 price paid at time of booking no additional costs and the deposit is good for 30 days should an issue arise. Definitely great customer service.

I hired this company to repair a microwave and prepaid $180 for the initial service call. Based on…read morethe problem description provided in advance, the necessary replacement parts had already been ordered and were available when the technician arrived. Before beginning the repair, the technician advised that an additional $170 would be required to complete the work. Declining the additional charge would have meant forfeiting the initial $180 payment without having the appliance repaired. I authorized the additional charge, bringing the total cost to $350. Following the service, I contacted the office to request clarification regarding the additional fees. I was informed that the initial $180 service charge applied only if the appliance could be repaired without replacement parts. I was also advised that technicians have discretion to assess additional labor charges. These billing conditions had not been clearly communicated before the initial payment was collected. The repair involved replacing two plastic components, and the technician completed the entire visit in less than 50 minutes. When I raised these concerns with the service manager, he stated that the total charge fell within the company's "expected range" and declined to adjust the labor charges. He indicated that my feedback would be shared internally to potentially improve pricing transparency in the future. The manager also implied that other customers had previously been blindsided by unexpected charges. This suggests the company may already be aware of problems with its pricing disclosures, yet those problems remain unresolved. The central issue is not the cost of the repair itself, but the lack of clear disclosure regarding how charges are calculated and when additional fees may apply. If the company considers $350 an expected charge for this type of repair, that information should be communicated before accepting a substantial upfront payment. The technician performed the repair professionally, and I have no complaints regarding the quality of the work. However, the billing structure and lack of upfront disclosure created what I consider a deceptive transaction, leaving the customer financially committed before the full cost was presented. Based on this experience, I would not use this company again or recommend its services. Customers should request a comprehensive written estimate, including all potential labor charges and the conditions governing the initial service fee, before authorizing payment. Transparent pricing should be a standard business practice, not an improvement considered only after a customer raises a complaint.

German was awesome! Thank you for your professionalism and sharing knowledge about how we can…read morecontinue to maintain our dryer. You were very knowledgeable. We will be contacting you for future appliance repairs if and when needed.

You were out 4 times. Ordered parts, made promises, hundreds of dollars... still broken. Not…read morereturning my calls awful on all fronts. Stay away. I had to buy a new dishwasher, I never should have called them.

We have a rental property and have furnished appliances for it that we purchased at Sun Valley…read moreAppliance. Even being used appliances, they have lasted for years and have not had to be replace. Now, our refrigerator went out in our own home and I couldn't bring myself to pay over $1000 dollars for a new one so I am glad that we have the option and were aware of Sun Valley Appliances. We got a nice used refrigerator at a great price, and when we got home, we realized we didn't measure the depth and so it didn't fit. Imagine my surprise and disappointment when I read All Sales Final on the receipt. However, I still called and spoke to Sherri, explained we didn't want a refund but to exchange for one that would fit. She was so helpful and understanding and allowed us to make an exchange. Both the employees on the floor were also helpful and assisted with the loading/unloading. I recommend this place for all your appliance needs. It is locally owned and operated. They sell the appliances at a great price and even offer 90 day warranty and delivery services. Thank you to Sherri and the store employees that were so helpful to us.

One star is generous. It should be ZERO stars…read more I called because my dryer was working perfectly except for a loud screeching noise. This company fixed the screech--and somehow returned the dryer with NO HEAT. That was only the beginning. They missed the first appointment without calling. When I called them, I got an "Oops, I forgot to call you." Their repair person was on "sick leave," so they took the dryer to their shop, said they fixed a bad bearing, returned it, demanded cash, and provided no receipt. The very first time I used it afterward: no heat. They then promised to fit me in the next day on Saturday. No call, no show. I called them and she acted like we hadn't spoken the previous day. "Sorry, it's too late in the day, can't fit you in." We rescheduled for Tuesday from 10-noon. Again: no call, no show. When I called after 1:00, I got another "Oops"--apparently they had put me on the wrong day. At my insistence, their one and only technician came out and spent nearly two hours taking the dryer completely apart. When he put it back together, the front panel wasn't properly aligned. Then he apparently decided the repair was complete by simply leaving. I stepped out of the room and when I came back, I found the dryer running and the technician gone. No explanation. No goodbye. Nothing. I immediately opened the dryer to check it. STILL NO HEAT. I happened to catch him before he drove away and told him it wasn't heating. He said nothing and left. The next morning, I was told he claimed it was heating when he left. No, it wasn't. I checked it immediately after he walked out. Either he didn't actually verify his work, or his version of events is very different from reality. So this company took a dryer that heated but squealed, and gave me back a dryer that no longer squeals BUT IT DOESN'T HEAT. Multiple missed appointments. Multiple "oops" excuses. Cash only. No receipt. Poor reassembly. And a technician who tried to leave without even speaking to me. I've already hired someone else. I would not use this company again if THEY paid ME.