Victor diagnosed and replaced the heater core in our Maytag dryer. He was very kind, knowlegeable,…read moreprompt and professional. Highly recommend!!!

Such a great 1st experience contacting Victor regarding my LG dryer issue. My dryer suddenly…read morestarted making a loud vibration noise but Victor was able to quickly diagnosis it as a worn/bad wheel and bearing, had the replacement part in his vehicle, and resolved my issue quickly. Dryer is working great, and my problem was resolved within 48 hrs of contacting him. Thank you for great service, Professional highly knowledgeable staff and fair prices.

Fixed my fridge's ice maker quickly and changed out the electrical plug in my dryer when I moved to…read morea new home with a different outlet. Fast, knowledgeable and very well done. Highly recommend!

Victor was very responsive to our request for washing machine repair. He's very personable and…read morefixed our machine in no time with only a call out fee. Highly recommend his company for machine repairs.

We popped into Sargent's because our garage refrigerator died. We were immediately met by Steven…read more He certainly has old-fashioned customer service skills. He made us feel like he really cared about our dilemma. He was kind, funny, smart, and NOT pushy at all. He was also very patient with my indecisiveness. He quickly answered all our questions and without input, patiently allowed us to make our decision. Needless to say, we didn't shop anywhere else and made our purchase at Sargent's. Now I can hardly wait for my delivery tomorrow! I absolutely recommend!

I called Sargent's Maytag to make an appointment to have my freezer icemaker Check they were very…read moreprompt fellow that checked it all and said all I had to do is just push it back on and hopefully it it'll work and if it doesn't to call them back as my freezer isn't that old so that I had I didn't catch his name, but he was very good so I will be using Sargent Maytag again they have been located on Rock Boulevard for long long time so they're very reputable. They have a wonderful products so if you need anybody to fix whatever model you have or they can fix it.

I am able to troubleshoot and fix many appliances myself, but my washer broke while full of water…read moreand I was not able to properly get into it's diagnostic mode. With it full of water I needed to figure thing sout quickly, called Juan and left a message and he promptly called back to schedule a diagnostic for my washer. I ended up having to reschedule and he was flexible and tried to get me in asap. When he arrived he was pretty thorough and able to explain the repair and needed part. He was able to locate the part locally and was able to repair it same day. Reasonable and transparently priced and he works quickly. A+

Juan was awesome. He was able to fit us in the same day that we called and fixed the problem. We…read morethink the price was extremely reasonable and he did a great job!

They were referred by sub zero for our frig maintenance. I called on a Tuesday and Austin came out…read morethe next day. He went above and beyond what is the norm. He helped me clean and showed me how to do some of the things myself. Could not have had a better experience.

Very knowledgeable, good communication and saved us from having to purchase a new subzero !read more

Bryan came out and was very kind and professional. He diagnosed the problem for both of my…read moreappliances so that I can now get replacements through warranty. I highly recommend them. I also got one of the diagnostics for half price which is a good value.

First time using this app to contact this company. Worked out well. Just requested service and…read moreabout 20 mins later they called to set up appointment. They stated how much it would cost. Technician showed up in allotted time. He was friendly and out going. After a bit the problem was solved and final bill came to was told to me when they set up the appointment. If I ever have an appliance issue again I am definitely calling this company

They were quick to answer the initial call through property management and confirmed the…read moreappointment with me immediately. I received a text with a picture of the technician that would be coming and time frame. Before the appointment I received a text that the technician was on their way. My concerns with the refrigerator were a strong chemical odor that lasted multiple days and continued after cleaning out the fridge and freezer. Sebastian was EXTREMELY thorough in pulling apart the refrigerator to diagnose. It took 45 minutes but he was able to diagnose the issue. Extremely professional.

Terrible customer service. Appointment was scheduled for more than two weeks, confirmed multiple…read moretimes including the day before then cancelled at 5:00 pm the night before. Awful.

The tech came out, diagnosed our issue with our refrigerator, made the fix and was in and out…read morewithin 30 mins. Very professional, friendly and efficient. Definitely will refer to family and friends. 1 price paid at time of booking no additional costs and the deposit is good for 30 days should an issue arise. Definitely great customer service.

Extremely disappointed with how this was handled. This company repaired my washing machine in 2024…read morefor $407. Now the exact same problem has returned. Because they were the company that originally repaired it, I called them first. I completely understand that more than a year has passed and that their warranty may technically be over. I was not demanding a free repair. But when a customer paid over $400 to fix a problem and comes back with the same issue, I would expect at least some accountability and an attempt at customer satisfaction. Instead, I was simply told that it had been more than a year and I would have to pay roughly the same amount again. No discount, no reduced diagnostic fee, no credit toward the previous repair, and no other option was offered. That means I would be close to $800 in repair costs for the same washing machine and the same problem, while a new washer is around $899. That makes absolutely no sense to me. We also have a one year old baby at home, so suddenly being without a working washing machine is already extremely frustrating. Having the company that previously repaired the exact issue show no willingness to work with a returning customer made the experience even worse. I understand warranties have expiration dates. What disappointed me is the complete lack of flexibility or goodwill after an expensive previous repair failed to give me confidence that the problem was actually resolved long term. I told them on the phone that I was unhappy with the service and would be finding another company. Unfortunately, after this experience, I would not use them again.

German was awesome! Thank you for your professionalism and sharing knowledge about how we can…read morecontinue to maintain our dryer. You were very knowledgeable. We will be contacting you for future appliance repairs if and when needed.

You were out 4 times. Ordered parts, made promises, hundreds of dollars... still broken. Not…read morereturning my calls awful on all fronts. Stay away. I had to buy a new dishwasher, I never should have called them.

We have a rental property and have furnished appliances for it that we purchased at Sun Valley…read moreAppliance. Even being used appliances, they have lasted for years and have not had to be replace. Now, our refrigerator went out in our own home and I couldn't bring myself to pay over $1000 dollars for a new one so I am glad that we have the option and were aware of Sun Valley Appliances. We got a nice used refrigerator at a great price, and when we got home, we realized we didn't measure the depth and so it didn't fit. Imagine my surprise and disappointment when I read All Sales Final on the receipt. However, I still called and spoke to Sherri, explained we didn't want a refund but to exchange for one that would fit. She was so helpful and understanding and allowed us to make an exchange. Both the employees on the floor were also helpful and assisted with the loading/unloading. I recommend this place for all your appliance needs. It is locally owned and operated. They sell the appliances at a great price and even offer 90 day warranty and delivery services. Thank you to Sherri and the store employees that were so helpful to us.

One star is generous. It should be ZERO stars…read more I called because my dryer was working perfectly except for a loud screeching noise. This company fixed the screech--and somehow returned the dryer with NO HEAT. That was only the beginning. They missed the first appointment without calling. When I called them, I got an "Oops, I forgot to call you." Their repair person was on "sick leave," so they took the dryer to their shop, said they fixed a bad bearing, returned it, demanded cash, and provided no receipt. The very first time I used it afterward: no heat. They then promised to fit me in the next day on Saturday. No call, no show. I called them and she acted like we hadn't spoken the previous day. "Sorry, it's too late in the day, can't fit you in." We rescheduled for Tuesday from 10-noon. Again: no call, no show. When I called after 1:00, I got another "Oops"--apparently they had put me on the wrong day. At my insistence, their one and only technician came out and spent nearly two hours taking the dryer completely apart. When he put it back together, the front panel wasn't properly aligned. Then he apparently decided the repair was complete by simply leaving. I stepped out of the room and when I came back, I found the dryer running and the technician gone. No explanation. No goodbye. Nothing. I immediately opened the dryer to check it. STILL NO HEAT. I happened to catch him before he drove away and told him it wasn't heating. He said nothing and left. The next morning, I was told he claimed it was heating when he left. No, it wasn't. I checked it immediately after he walked out. Either he didn't actually verify his work, or his version of events is very different from reality. So this company took a dryer that heated but squealed, and gave me back a dryer that no longer squeals BUT IT DOESN'T HEAT. Multiple missed appointments. Multiple "oops" excuses. Cash only. No receipt. Poor reassembly. And a technician who tried to leave without even speaking to me. I've already hired someone else. I would not use this company again if THEY paid ME.