The compassionate and understanding staff at faithful friends, makes one of the most difficult…read moretimes a more peaceful transition. I lost two faithful partners , our beloved golden retriever Roxy and her companion beagle mix dozer within two weeks of each other. while both of them lived glorious lives. They were considered family. Roxy went first and I brought her over and I just knew that leaving her there she would be well taken care of and then shortly after I had to make another phone call to them and tell them my beloved dozer, would need their services. These wonderful women know exactly how raw emotions can take over a person's thought processes, but they engage you in such a way that when you leave them, you know that your precious companions will be handled with love and respect.

We have many animals and have been through it all between vets, euthanasia and cremations. We have…read moreNEVER EVER met such wonderful and compassionate people. Nan and her staff are truly angels. We are new to the area and recently had a horrible experience with a nearby crematory with our deceased pigeon. Nubis, our cat had to be euthanized and we were looking for a crematory that would allow us to view them put him in and take his remains out. We thought this would be a couple hour process. The other places we called said they could not accommodate this request. When we called Faithful Friends, Carmela gave us a same day appointment. When we arrived, my girlfriend was very upset and emotional. Nan came out of her office, introduced herself and immediately began to console her. We realized immediately how genuine of a person Nan is. She spent almost an hour with us answering questions, explaining things and telling us stories that made us feel better. My girlfriend told Nan how Nubis loved to look out the window and watch the hummingbirds. When we came back the next day to pick up Nubis, we were handed what looked like a gift basket. It was Nubis' urn with his picture we provided, his paw print and a beautifully hand written condolence note. The cellophane it was wrapped up in was tied with ribbons. On the ribbon was a small hummingbird charm. We were overwhelmed. What they charged was so little compared to what we are used to paying in the past. We gave her extra to tip her employees. She said that it is not necessary but she would put it in a "pay it forward" fund to help people that can't afford to pay for her services We cannot say enough about Faithful Friends, Nan and her staff. They have us as customers forever. We will never go anywhere else

Peaceful Pets did a wonderful job of helping me give my cat his final honors, and delivered more…read morethan I expected. They picked up his remains within just 2 hours of my phone call. Three days later, the staff didn't just hand me a paper bag and a bill for their services. They arranged everything - his ashes, a cremation certificate, a card with my cat's inked pawprint - together in a display inside their Rainbow Bridge room and allowed us to spend time there. One surprise for me was the container for the ashes. Their website promised only a cardboard carton, so I was apprehensive about what it would look like. But, instead of cardboard, his ashes were in a pretty redwood-colored wooden box that I will be happy to display in my home. The second pleasant surprise was the clay pawprint (not listed in their "menu" of services; I made a special request). I'd only expected something small and simple, and would have been content with that. What they delivered was so much nicer: it included the clay pawprint and a calligraphy card "In Loving Memory of..." mounted, framed and under glass. The friend who accompanied me had had to order cremation services at another pet funeral home for her cat last year, and found Peaceful Pets to be head and shoulders above that competitor. They didn't offer her anything like my experience of the Rainbow Bridge room. The time spent in that room did so much to ease my grief. I thoroughly recommend Peaceful Pets to anyone considering cremation. These are people who care.

Last Friday I unexpectedly lost my best friend of 12 years! My kids and I were devastated. I always…read moreknew I wanted my boy cremated and I was directed by fate (and google) this wonderful place. Feleshia treated me and my family with so much respect. From the phone call to the door she helped me every step of the way. My precious boy was so peacefully placed in the rainbow room to say our final see you laters. When I picked up my boy I was respectfully greeted by Feleshia who again displayed Olli doodle so beautifully in the rainbow room. I cannot express my gratitude enough to peaceful pets and Feleshia! I highly recommend this service for your pets when they pass. Thank you and god bless!

I've had 4 small exotic pets over the last 12 years whose life span is only 3 to 5 years. when the…read morefirst two died, the staff was hospitable and friendly. when my third one died, we had gone through a gofundme and spent close to 2500 on her medical care because she had a tumor and then needed an eye removed. When I went to pick up her ashes the staff said "I better not see you in here with another one for a really long time" and it felt very accusatory. this time, when my 4th one died, I had spent nearly 1500 dollars on his medical care and taking him in I just wanted some care and empathy. I have schizophrenia and these are my emotional support animals. He was a rescue and I got him when he was 3, shortly after my third one passed away. He had pneumonia and a mass in his lungs and had lost a lot of weight, and died when he was 4. they were very unprofessional and accusatory again. when I went to pick up his ashes they were saying how big he was, but he was under 300g which was small. I feel like they don't understand husbandry or care for these particular animals. I hope they get permanent explosive diarrhea for being so callous I won't be dealing with them directly again. If there is a next time, I will go through my vet.

From the owner: Pet Haven has been serving the pet loving public for 94 years, giving dignity and respect to your…read morebeloved pet. Private creations offered, one pet at a time all the time. Offering full burial service for your pet in our 8 acre cemetery. Full line of pet urns and caskets Call Today.315-469-1212

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

The animal care itself is good and the vet took time to explain things to me and answer questions…read moreabout any concerns even unrelated to my specific reason for being there with my pet. Though they are a bit expensive and while there are options there for credit the process can take a few hours since you have to go through several steps first such as getting a quote on services.

These people are corporate. This is obvious when they need to tell you via signs, wall art, etc…read more that "they care". If that proves true you needn't spell it out. If your animals needs care that is expensive - like almost anything there is - they refuse to offer their own payment plan. You either have Care Credit or you pay their horrendous prices in full. They are compartmentalized: thanks to the surgeon's lack of knowledge, my dog died unnecessarily, long tragic story short. Their wall signs should say " we care a lot...about our bottom line profit margins."

Just called about boarding my cat Clover. First I was hung up on with my number. Then called…read moreagain, and was told "we no longer have boarding facilities," then why is it listed on their website. The number you call belongs to a Michael T. Brennen, D.V.M. PC. No way would I ever trust the care of my kitty to them.

Giving 2 stars is generous. The first time I brought my kitties to them, we weren't allowed in the…read morebuilding let alone the room with the vet and pet. One of the cats clearly has respiratory issues going on along with drippy eyes (they were only 16 weeks and were born outside), and the vet blatantly refused to acknowledge and help him claiming "there wasn't enough evidence to support him being sick" even tho he was struggling to breathe and was wheezing a lot. A few days later he only got worse and when I took them back for their first round of shots I got scolded for exposing him to albuterol to help him breathe. At least the vet themselves do not seem to care about the animals, just the money they get out of the visits since they charged $500 to do check ups on 2 little kittens.

Also known as PETS AT PEACE I have never dealt with more…read morecompassionate people. When I first made the appointment to have my 15 year old Westie, Doodle, euthanized, I called to cancel 2 days later; I wasn't ready. They were very understanding, said they would hold the paperwork. "Call us when you're ready, we'll wait for you". I called 2 weeks later and made an appointment. They came to my apartment, met the dog, played with her a bit, and then the doctor did a brief physical. She agreed it was time but wanted make sure I was ready. In the meantime, the vet tech with her was getting things ready. (By the way, they carry what they need in tool bags so the pet doesn't get worried or scared.) The dog was given an injection to relax her. Then they placed her on my lap in my chair, which is where the dog spent a lot of time. The doctor was ready with the final "fluid", but asked again if I was sure. I said I was and she injected the final drug. The dog died on my lap in just a few minutes. The doctor listened to her heart to tell me she was gone. They gave me a few minutes with her and then wrapped her in the blanket they had placed under her before starting. They then packed up their stuff and left with the dog. I received a hand-written sympathy card a few days later. I received the ashes back today, along with a nose print and paw print, as well as a flyer on grieving the loss of my pet. This is a class act! They are so compassionate and understanding of the relationship you have with a pet. I can't thank them enough for helping me through this unhappy part of losing my buddy. If ever you find yourself in need of euthanizing a beloved pet, please call them. I would give them 10 stars if I could.

I'm deeply grateful to Rochester Emergency Veterinary Services, especially Amber, and Pets at Peace…read morefor their empathetic care, which helped make the loss of my German Shepherd Jaeger slightly more manageable. Their compassion is a testament to the impact kindness can have during difficult times, and I wholeheartedly recommend Pets at Peace to anyone facing end-of-life decisions for their beloved pets.

I highly recommend Rush inter Pet They are very caring people unfortunately have had to use them…read moreseveral times, and every time they have gone out of there way to make a difficult time easier.

There does exist a few good people out there, who truly care, Polly is one of them; she is an angel…read moreon earth. Polly spent hours of her precious time consoling me. I highly recommend Rush Inter Pet. Prices were reasonable too, if that's your main concern. But for me, it was more about the compassion and care that I received, all at no charge. I'm grateful that I was led here.