Kids had a great time price was good nice clean rooms very close to attractions and restaurants. I really enjoyed it.

This was our second time there and only because it was a Christmas gift. The kids had fun only because they didn't know any better. Our first room was very moldy smelling, dried urine on the toilet seat and black hairs on the bathroom counter as well as in the bed. We were moved to a new room only to find out that the TV did not work. We had to wait until the next day to have it fixed. That took hours and 3 different people come in and then they finally replaced it. The water park did not open until 11am which with little kids that is a bit late to open a water park at your hotel. The staff was very nice and accommodating, but the cleanliness of the hotel rooms and pool area was disgusting! read more

I love this place I don't understand why their were bad reviews the staff was really nice they have very thing. Now the food not good eatable but really not all that I my I stayed again I would go out and eat. Only plus is hey have pizza that is good and you can take it to the park love it. There section for babies is amazing my daughter is 12 and she loved it. The girl that checked me in even asked would you like to stay close to the water park or far? Which is amazing because the park is open really late so I can have a more quieter room my family likes to relax when it's to relax they have a dunkin do units next door that was awesome. Unless your going to a Disney park there is no point in driving you can walk everywhere. Will definitely be coming back read more

I can't express how much I was disgusted with this "hotel"! I booked this "hotel" through hotels.com for a family vacation so that the kids could enjoy the water park. We get to our room and there was bedbugs!! We got bites all over! They switch our rooms and there still more bedbugs! It was so disgusting the room was falling apart! Nothing work the toilet was clogged. The Ac didn't work the only way it worked if you connected or disconnected the wires! I would not recommend anyone to stay at this crap! read more

The customer service at check-in were nice. The kids loved the water park. The bartender made the drinks strong. The rooms are disgusting; we had 2 connecting rooms. Both wreaked of mildew and the plumbing didn't work in one of the rooms. We called, no one came. Needless to say, this was our 1 and only night EVER EVER EVER at this MOTEL. read more

This is the worst place ever. No sense of customer service. We tried to stay there from oct 28th-30th. We were going to check in the 28th really late at 2am. Being that it was so late I called to make sure that there was going to be no problems and someone was going to be available to check us in ( our 2 rooms, we were a big party). I was told that the room would maybe not be available with 2 queens bed( which is what it was reserved for) but if the 2 full beds were not available they will provide a room with a bed and a sofa bed. Up to there we are fine no problem( spoke with Kareen). I understand that it was late and housekeeping might not be available. Now, we get to the resort. Provide our credit card and id. Get charged a security deposit , and now I'm told that there is one room available with the double bed and a room that only has a sofa bed ( the room has no tv, no fridge, no microwave.... nothing! Just the sofa bed. Sounds more like a dungeon to me). Apparently they were fully booked. Since we would not fit, I asked if they could provide us roll away beds. But they were none available. Now what do we do? I had to book another hotel, the person that did our check in told us that there should be no problem refunding us our second night ( being 24 hours ahead of the cancellation) . But our first night since we cancelled it when we got to the hotel we will most likely not get refunded. I called the 29th spoke with a supervisor, and was told that they needed to speak with Kareen first in order to provide any kind of refund. They wanted to make sure that Kareen did told me what she said over the phone. But she was not in, that I had to call on Monday when she would be in. And that they had a no cancellation policy and might not provide me a refund. That even if the rooms were not available they will not be able to provide anything. I called today( Monday) and I'm told that the only thing that they will be able to provide me was my security deposit and that was it. I asked to speak with a manager. And the manager looks like that they don't want to speak with me. The lady at front desk says that this information is being provided by the manager when I demanded to speak to the manager. Still insisted that the manager is unavailable to speak to. Apparently the manger will give me a call to provide me the same information but I'm still waiting for a call.... you be the judge of my experience so far! read more

So the water park was nice and the food was even good. BUT beware!!!! Check your beds!! Me and my sons stayed one night and I woke up to bed bugs on my chest at 5am. I then searched the bed and discovered there was another one crawling on the sheet that I killed and one that was already dead under the pillow. I immediately called front desk who initially wanted us to leave our belongings in there and go into another room, but I refused taking bed bugs home so I wasn't leaving my stuff. They gave me quarters to wash and dry our stuff and another room. I washed our stuff and checked out at 8am. They refunded me the $27 resort fee but refuse to refund my room fee. My entire left arm was bitten up and had began to puss up when I returned to the hotel later in the day to talk with management. They denied having bed bugs after their staff did an "investigation" but I sure didn't bring them. I even sent them pictures of the bites on my body from it. And I still didn't get a refund, just for the suffering I dealt with from being bitten up in their hotel! DON'T STAY HERE! read more

I reserved a double room for 8 guest. Five of which were children. We got there on time, only to have to wait over an hour in the scorching heat! I went to discuss the issue with the manager on duty George, who told me that due to the inconvenience, the room would be comped. Especially, since we only plan to be there one night and the kids couldn't wait in the pool/area cause none of them had there bathing suits on and they needed the room to get changed. The manager proceeded to continuously put blame on maintenance and the inspection lady and said that he personally made sure the room was fresh and ready for use. We went in and immediately smelled the aroma of something like a dirty wet mop by the first rooms bed and the second rooms bathrooms tub was clogged and the toilet didn't flush. The kids enjoyed the park but the drinks and food are way too over priced for what it's worth and the entire place just looks worn down and dingy. The kids pool water looked and felt sketchy and Check out couldn't of had come any faster the next morning. All of this and my room was not comped at all by the lying manager. They only returned my parking fee from an almost 500 dollar bill to stay one night! The parking fee that should come with insurance coverage considering the ghetto area it's in. I will never go there again. If I could give this ghetto place less than a star I would. read more

Went for my daughter's birthday on 8-9-15 and had a horrible experience for the amount of money paid for the room. Had two adjoining rooms which was super expensive. The room smelled and the carpet was so dirty all the kids in my party(5) had to were flip flops in the room because their feet were black. The WIFI was free but didn't work.I found a booger in my sheets and the toilet was clogged. I recommend only going to the water park and find a better place to stay, I've seen motel 6's better than this. read more

We really enjoyed our time at this hotel . We were there for six days. We were able to enjoy the hotel only pool and the public waterpark. We especially loved that the water park was partially covered.. The arcade was also super fun.. Just keep in mind if you plan to go to sleep before 10pm , then a poolside room is not for you. Room was clean and a basic hotel room read more

This place is great and my kids loved it! It is as good as it gets. I always look up reviews and see what I am getting myself into before getting myself into it. But give this one a shot. The rooms are pretty good and the area is nice. The pool area is beautiful. The water park wasn't amazing but definitely good enough for the price range. People were helpful and friendly and we would consider returning. Remember. Only upset people will post reviews (I am guilty). You never hear of the good because good is often forgotten. Here's the good review everyone needs to see. Thanks. read more

If I could, I'd give the hotel a ZERO! The room we had was horrible. BEDBUGS! BEDBUGS! In addition, garbage left directly outside our hotel room door, shower rod half off it's hinges and customer service was unpredictable, garage scattered around the hotel grounds & pools - these are just a few considerations. I made the mistake of booking the reservation before reading the reviews on Yelp. That was a HUGE mistake. In my opinion the positive reviews for this hotel are an anomaly - please heed the 1 stars! read more

We loved our stay here! Our girls had an awesome time! Maintenance staff was always very helpful in everything we asked!! We will be returning!! read more

Had a great time and due to the shaded water area, I was actually willing to hang out for hours! I dread hot summers and this is certainly a good cure. The many slides and pools kept my 6 and 9 year olds more than content. The hotel IS 50 plus years old so you will find imperfections. Overall, considering the price of taking your family to a major water park vs Coco Key...absolutely better prices AND more fun at COCO KEY read more

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This hotel is awful. This is like a super 8 with a dirty outdoor water slide. We booked it through Priceline and showed up to checkin and was so grossed out. It's so out dated and dirty. I don't have little kids but if I did I would never in a million years let them swim here in this dirty place. We left and booked a much nicer place. I don't know how this place isn't shut down. It's seriously that bad. read more

I arrived to coco key hotel in Florida on the 10th of September 2018. Checked in got my cards don't remember which room was it but as soon as we turned on the light there was roaches every where you name it dresser, table bathroom etc I was fuckin furious. I immediately went to complain they knew what was up when they saw me going bck to the front desk so I had what I had to say so they changed me to another room which I immediately did a inspection I didn't see anything so I told my family it's a little better. Two days later my son saw a roach on the end table wasn't bad as the other room because they had told us that they will give us another room which I'm like okay it better be roach free. Anyways I decided that I wasn't going to have my family change room after room fuck that I didn't pay all that money to be switching rooms constantly. I even told my family as we pulled up to the resort it looked so ghetto by how it looked and the people. I will never book a room in that disgusting filthy fuckin roach motel again I mean never. I don't understand all that fuckin money they make they mean to tell me they can't afford a fuckin exterminator Wow this is ridiculous. Never again. Then they offered us three days of free breakfast I told them they can keep their fuckin breakfast I'm good. That kitchen is probably full of roaches. read more

Please do not stay here! We booked this place 3-26-18 through 3-31-18. The place is disgusting! Bugs,nasty bathrooms, mildew smell like a wet basement sink and tub did not drain well, dirty floors dusty surfaces. We checked in on Monday the 26th at 1:30 eastern time, after parking and getting luggage to the room it took about 30 minutes of total nausea at the accommodations or lack thereof, that I immediately called another hotel 8 miles away and got a room for my family. Honestly, I have never stayed in a hotel/motel any more disgusting than this place. Save yourself some grief, the water park was the main reason we booked this thinking our daughter would love it, but even she was disgusted by the place. read more

Staff was nice, hotel was clean, water park is surprisingly fun for adults, & the hotel is within minutes of everything you could possibly want to do. I would give 5 stars but they only get 4 for being odd on the closings of the slides (closed while we were there for a storm & didnt reopen for 3 hours despite the forecast saying 0% for the next 4 hours), it would be super bad to come down just to do this resort & find out the slides are closed the whole time, also Wifi signal sucks. All & all we has a good time. read more

This is the worst hotel. We all got sick from the mold. Had to see a doctor. The carpet are filthy they don't vacuum your foot bottom get black. We keep having to call for toilet paper. We would never stay here again. SICK!!!!! read more

I will never be coming here again or recommending. Everything was broken. Ace. Arcade games. Tv had 10 channels all fussy. Toilets run none stop. Rude staff. Got hung up on. Never got help when called about the room. Rooms smell bad. Could not do the water park. Had passes for it but nasty rude staff would not let my child go on her own or even with me. Told me she was to little and we were to big for the kiddy area. Only played an hour and a half in the pool bc it started raining a little and they shut it down. Mini fridge is leaking. Broken cabinets. Extremely rude. Staff. Ace was broken when we got our room at 3. Tool until 8:45 to get fixed. And it worked for maybe an hour and stopped blowing cold air again. I have pictures of all this. So much nasty caked on dust everywhere. People smoking week in the next rooms to us and the smell came seeping over to our rooms. Bathrooms weren't really clean. Toilet paper rolls were not replaced.. Beds only have 2 sheets on them what kinda crap is that. Nasty lobby bathrooms. Wifi did not work. Tv did not work. Nothing worried here. Ice makers did not work. Staff did not help. Place was disgusting everywhere. So disappointed and pissed off. Had a horrible time. Horrible experience. Rude nasty staff. I have so many more pictures. I didnt even want to come here. I was forst here. My 3 year old ordered on groupon. I tried for 3 days to cancel it 5 minutes after she ordered and theu refused and took my money before i even stayed here. Hotel wouldn't help. So i had to call family to drive hours away to come get me to and to drive another hour and a half to stay in a shit hole. read more

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This was our first visit to this hotel and I was impressed! Great staff, water park was a ton of fun and I felt my kids were safe. The rooms aren't luxurious by any means, but we spend so little time in the room that we don't mind. Comfy beds, mini fridge and a nice TV. All we need. Will be coming back again. read more

The hotel is ok.. waterpark is fun for kids. I didn't like the fact that children are allowed in the hot tub especially when heated pool is right next to it.. read more

I'm currently here! We checked in 2 days ago. Purchased this deal through Groupon. Always cautious about my deal finds. More so the hotels I stay in. I must say I'm very impressed. Only a few minutes from all parks. The hotel doesn't look like much from the outside, but the rooms are clean, colorful and pleasant. Check in was a breeze. Employees were kind. Room service was excellent and best of all the water park, buffet and arcade were awesome! I will definitely return at my next visit. read more

I sent my family to Universal for 2 days. I selected a hotel from booking.com. based on the reviews. Needless to say it wasn't even close. BLACK mold in the shower and 1 inch thick black, built up dust in all the air vents. My wife went to the front desk to make the manager aware of the situation. They basically listened and dismissed my wife. No one was sent to clean the room and they did not change the room. When my wife checked out she showed the daytime managers the pictures she had taken. Again she was dismissed with no explanation or resolution. It was bad enough with the parties that were going on and the loss of sleep on their stay but the filth is inexcusable. DO NOT BOOK. Find an alternative. read more

This place is horrible, and its more than just dirty rooms, that I could deal with. Please do not go to this motel, they do not care about guests. We took our son here for his birthday trip and we ended up leaving before the weekend was over. Yes, the rooms are dirty. I honestly expected that with the reviews, however based on the pictures of the waterpark (NOT how it looks) we were willing to deal with that part. We spent $420 for 1 room/2 nights, to be miserable and treated horribly. It started out bad, as it took quite a long time to check in, with the staff angry at guests for being near the door because the line was so long. We paid extra for a pool room, come to find out it's very far from the waterpark itself so we thought that was odd. The room smelled. Once we got to the waterpark, the staff seemed unhappy, I made the mistake of asking a question so they noticed us and insisted my son take off his water shoes (ok no problem) but then the ground was so slippery by the slides we kept nearly falling. I pinched my foot on a brick because it was wobbly as well. We carried the only two available tubes to the top of the slide tower, only to be told those were for the slide my son wasn't able to ride, the other color tubes were for the one we wanted to do. We asked where that information was, "Oh its not posted any where." So we went back down, and there were no tubes available. After waiting a while we gave up. We tried to go to the arcade since the pool was also partially closed-which we were told would re-open soon (never did even into the next day when we left), and the machine to get the arcade card which was clearly very dated was not working. So i tried to get a drink, I asked for a large soda and was given a coffee cup and charged for a large drink. We then went to get food, at 6:30 on a Friday night in Aug, and the restaurants were closed/had no apparent staff that we could see. By this time we were done. This was our good day folks. It got worse. The refrigerator kept things at a nice luke warm, and I had my son's medication with us so we had to keep it on ice. We decided to go somewhere in the morning, and try to spend less time than planned at the water park the next day. The adults were dreading going back to this place but my son was so excited. We arrived back at the pool at 2:00 (opens at 11), and we at first couldn't even get to the waterpark because there was such a huge crowd of people in line at the desk area. Once we finally got around, there was barely standing room in the pools, they were discolored and disgusting. The small children's area was still closed and I was told again it would open "sometime today." We looked at the slide line and it was nearly the entire stairway, obviously no tubes available, and so we tried again to go to the arcade, it was still not functioning to allow us to purchase cards. By then, I had tried to do every available option twice now and we had it. At 2:15, went to the front desk, and I told them we were ready to check out because we had a long list of issues since arriving. I was told they didn't offer refunds so I asked to speak to the manager. We waited for several minutes and once this "manager" finally came out it was clear she had no interest in speaking to us. I told her we had several issues, to which she pointed out we didn't complain yet, I told her we were just trying to endure all the issues however we were done at this point and ready to go. I said to her I had a "laundry list of issues I wasn't even sure she wanted to hear" to which she did not. She refused to help us other than to provide a portion of the resort fee back ($15). So, we left anyways paying for 2 hotel rooms (other family had their own) that went unused, driving several hours home rather than trying to stay in the smelly room or fighting a massive crowd in a discolored pool. Everything was dirty, people were smoking various things in the walk ways, and all we really wanted was for our son to have a nice time, that would have made it worth it to us, but he couldn't even access any of the things we paid significantly higher than other cleaner places to be able to use. I know there are positive reviews, perhaps if they haven't let in far too many non-hotel guests that day, its open and was cleaned within the last several months, and you don't have to interact with the staff at all, its possible.... We are trying to get a refund through groupon at this time, and we needed the manager's name. I called explaining politely, that we had left and groupon was requesting the information, and they refused to give me a name or an email of the manager. I never once raised my voice during any of this. I would understand if I was angry/irate when asking. It's unbelievable that they have any customers at all with the way they treat people. I don't leave reviews but this time, I had to. Please save yourself from dealing with this, and go somewhere else. read more

Terrible service. We were with out hot water for 12+ hours. Called multiple times and was told it would be 10minutes, multiple excuses were given, the rain, storm and then that just the boiler went out altogether.. 10 hours later still no hot water.. Called Universal Studios to complain as Coco Keys was a "partnered resort" and we booked directly through Universal. Universal had no concern or involvement than to just listen to to our issue and said to take it up with The resort manager. So far two days in this hotel has been terrible and booming through such a big name like Universal didn't help on bit. read more

This is not a very nice place. The afternoon security was very rude also the manger. They treated myself and family like trash. You could spend our money other places and be treated far better. We paid a very decent amount of money to be treated like trash. Myself and family will never go back and really don't recommend others to go either. Until they get new staff. that not raciest read more

This has to be the worst hotel I have ever stayed in, it is dirty... extremely dirty, guest are unruly and no security is ever readily available or on site. I checked out this morning and on my way to my car there was a group that had just arrived and was going to check in but instead of parking in a way that other vehicles could pass they blocked all entrance and exit. After honking the horn they slightly moved the car but not enough for me to get by and so I honked again and thats when they began to curse and threaten and to bang and punch my rear passenger side window where my 4 year old was sitting in his car seat. In all of this I got out of my car went in to look for someone to help me and of course as you may imagine NO SECURITY available. I n any case it isn't worth risking your family's safety to save a buck. I made a mistake because it advertised beautifully but it really is beyond GROSS... place and guest! And by the way Talking to guest service supervisor/ manager Brianna was useless. Overall HORRIBLE place to stay. read more

Just checked in and this will be the last time I check in the co co key ... .. the pictures are so misleading it's a ghetto motel not hotel .. I have been here for about 15 mins now and can't wait to leave as we walk up to the front desk to check in a car was blasting music it was almost like I was in a club mind u its 145 in the morning then we get charged an extra 25 a day for amenities mmmm are we using any amenities for this day ? It's 1 am ..everything is closed as we find our room for the night people are driving past me and my children that are 4 and 6 blasting music with the doors open and moving the car from one side of the rd to the other almost hitting my car it scared my daughter to the point she didn't want to stay here she wants to go home and she didn't want to go to animal kingdom or Disney anymore I just drove 4 and a half hours for a great weekend with my children it's their birthday weekend and they are terrified and want to go home ugh...... also I booked a king sized bed with a pull out sofa thank god my babies are small bc the pull out sofa is broken and doesn't have a fitted sheet and only one thin comforter is in the room and from the people outside acting like thugs my children don't want to sleep anywhere else but next to mommy to protect them In the morning the manager will hear from this momma read more

The only reason I'm giving this "hotel" a single star is because of the water park. We arrive for a family vacation book 4 rooms supposed to be adjoining, they were not. My kids, as all kids do, open everything in the hotel and discover a very alive roach in the fridge! I was extremely disgusted but whatever I'm there for my family to have a good time not going to be spending much time in the room anyway so I let it go. We go to the water park that was fun for the kids they had a great time (hence the 1star) walking back to our room we discover a sign for movie night which sounds great! So we go on a search asking many staff where it is low and behold they didn't have said advertised movie playing that night so we just go back to the rooms for the cousins to shower and hang out. My 11yr old daughter then takes a shower locking the door, the door sticks and she gets stuck in the bathroom nervously screaming for help!!!! When she came out she then shows us a dead baby roach that was in the shower along with a ball of hair that was NOT hers Again it happens from then on we didn't lock the door. She also used the toilet flushed it and the toilet kept running ALL NIGHT LONG! So we send the kids to sleep with the grandparents my husband and I go to sleep (with the roach still on my mind I didn't sleep well) we wake up i get the kids they played in the room as I get our bags packed and ready my 8yr old SCREAMS!!!! So I look over and there is not 1 but 2 roaches crawling on the bed I slept on!!!! So not only did we have have 1 massive roach in our fridge but also 2 baby roaches IN THE BED I SLEPT IN!!!! This sorry excuse of a "hotel" is literally the bottom of the barrel I will NEVER be staying here EVER! And will never recommend this place to anyone looking for a fun place to stay! I think the motel 6 would have been cleaner than this place! read more

Did a check of the beds ok so far terrified of bed bugs -I am currently staying in tower 6 -TV channels are fuzzy especially Cartoon Network advises front desk on checkin came back still not done sent a security guard who made it worse -the tub drips all night advised maintainer he stated this problem he is unable to fix -carpet Needs cleaning like yesterday and do do the windows -I only came here for my son and he is happy - kid friendly property but service sucks read more

We just went to the water park area. The bathrooms are very out of date and so filthy. Several of the toys in the pools weren't working for the kids to play with. The water park is partially covered so you can get a break from the heat and grab a drink at an inside bar. It's a nice idea, but really needs some scrubbing and updating. read more

this is very poor customer service!!!!! this has been 3rd time. always same!!! we have just arrived now. 20 min waiting for checking in:-)) wow of course they are very sorry. but being sorry doesnt fix anything read more

If you have kids they had a good time. The bad part is if your on vacation the kids are usually up pretty early, and what do they want to do? Go on the water slides. The slides don't open until 11 a which I think is A bit late. It's more like a renovated motel. Also if you walked in the lobby all you heard were the maids complaining about people's feet being wet. It's a water park? AnYeats other than that the kids enjoyed the park when it did open. They loved the zombie place next door also. read more

I'll start from the beginning. Their website's pictures are VERY misleading. This isn't a resort, ITS A DIRTY, OLD, UNKEMPT MOTEL PEOPLE!!! When calling the hotel to inquire about reservations, I was informed Due to limited ability, I couldn't reserve a room with a Queen size bed. I would have a better chance of having a queen bed if I paid ASAP over the phone. If not, my likelihood of having a full size bed is more likely. This was a boldface LIE!!! I thought it was strange, but the thought of luxurious "water resort" in my backyard overrode my logic, so I paid the non-refundable charge. It later took me 2 hrs, 5 phone calls, and a intense conversation with the reservation manager all while driving to the destination to finally get a Queen Size Bed. We finally arrive and it looks like a LowEnd Motel 6. We're looking for this exquisite water resort and all we get is A CHEAP MOTEL! Needless to say, I thought the navigational system had misled us. NOPE, THIS WAS IT!! After arriving we found BLOODY, DIRTY, STAINED bed linen. We're thinking we can make the best of it so we requested clean linen. 3 phone calls to front desk, 2 hrs, and a trip out of our room to the front desk only to be told there isn't anyone on duty to assist us!!! Front desk asked an employee to assist us. The employees response was "what time did you check in?" Implying that we should of brought this to someone's attention during normal business hours. We were finally handed fresh linen and the employee said he would meet us at the room. He arrived to the room with more linen and said "I'll be right back." He left to never return!!! Finally, while checking out there was line of people at the front desk with multiple complaints. One family was in tears. We summed it up as a lesson learned and we hope to help others avoid this catastrophe! It's true that you get what you pay for, the services we received were inexcusable and unacceptable!! read more

We got put in this "resort" bc we were checking out the west gate time share program, so we got this place for $70 for the weekend which I thought was a phenomenal deal until we checked in. We pulled in and immediately starting shaking our heads. The rooms are nothing what they show, and we were welcomed by a microwave full of dead roaches as well as live ones crawling on the walls. It looked like our room hadn't been cleaned from the pervious 10 families. I've stayed in a motel 6 that was nicer than this. The pool area is a lot smaller than what you would think. On the website it says it has 14 slides, it's got 3 big slides, a small one into a pool, and 4 infant slides. And bc they allow guests that aren't staying at the hotel to come in, you are packed in like sardines. Even the bar was out of beer and half the mixers to get a cocktail. Nothing about this hotel was exciting. It was more of a headache than a vacation weekend. read more

The check in process was terrible. Line was long with only two people checking in. The water was not clear. Poorly maintained. The housekeeping took out my garbage and didn't leave any bags in the garbage cans. No towels two days in a row. Had to go and get towels. The ladder in the pool at the water park has been broken since our first day here, that was 6 days ago. No ventilation in the bathroom. No ventilation in the elevators. Wish I knew this before I booked a week here. Never again!!! read more

AWFUL AWFUL AWFUL...check in process is horrible. Waited in line for 45 minutes to check in because they had one person doing check in. I get up there and am told the room I paid for is not ready and they don't know when it will be ready. It is 4pm and check in is at 4pm. I can take a room that is worth less than what I paid, but that is my only other option if I don't want to wait. There were two other people there that were in the same situation as us. Next time we will spend the $30 more and go to Nickelodeon resort. Much better water stuff and check in is a breeze. Save your money and go to Nickelodeon. Character meet and greets are free, better food and restaurants and the rooms are much bigger. read more

Just. NO. If I could give this zero stars I would. Our room had a foul smell and we kept finding leftover garbage from the last guests. Vending machines empty, gift shop bare, towel service at the pools was non existent, on site restaurant food was bad, location on IDrive was bad. The only saving grace was that we had passes to Discovery Cove and Sea World so we didn't spend any time there before we gave up and moved to a new hotel. read more

I'd give them a ZERO if I could!!!! What a fuster cluck!!!! I tried making a reservation online on the evening of June 18 at 10:30 pm. Somehow, someway, the system jumped from July 18 the date we wanted to stay to June 18 that very night, charging my card that night as a "no show" I called the very next morning and explained the situation to a person at the front desk. "Oh I see, I understand, and she changed my reservation, SHE SAID to the correct July 18, an email to follow with my confirmation number. Three days later, no email. I have called and called and talked to reservations and the front desk, I have no reservation, only the no show. WHY would I make a reservation for that day at 10:30 at night??? Meanwhile, my credit card has been charged. Promises of return calls from a manager named George in reservations have never been kept. AND, every time I call, their reservation system is down. It's been down for weeks. HOW do they check people in and out if their reservation system is down??? So now I"m out $102.46??!!!! I'm so angry. All I wanted to do was take my grandchildren to Orlando and let them have some fun. No good deed goes unpunished. read more