First time at this provider. Line was long to check in. I should have come in early, didn't…read morerealize so many people would be there. Once i got through the check in line, they got me back pretty quickly. They also got me seen pretty quickly. The dr and staff was kind and courteous and answered all my questions.

The doctors are good but the administrative staff here are apathetic and rude. It's not just one…read moreand it's not just once. It's consistent. I arrived 15 minutes ahead of my appointment time as instructed. After waiting for 45 minutes past the appointment time, I asked, "Can you give me an idea of how long before I'm seen?" And no, I didn't ask it with attitude. I am aware it's not their fault, I just want to know how much longer. They told me they don't know and "couldn't care less how long I've been waiting and I could reschedule if it's a problem". It's REALLY hard to get an appointment so no I didn't want to reschedule, I just wanted to know how much longer I'd be waiting. Then the guy who brought me back says, "I heard you complained about the wait. I've been at this all day, getting my ass handed to me, so if you don't like it, you're free to go elsewhere." And then slammed the door to the room in my face. They have made billing errors and after multiple calls and promises to have it corrected, it is still not corrected and every time I am made to feel as if I am inconveniencing them by asking for resolution. I've asked for an office manager name and number and have been refused. I promise, if there was another option, I'd take it. But there's not.

Shari Ritchie has no follow through skills And when I asked…read morefor follow up with a visit she wrote me a letter and told me not to come back. wasn't planning on going back, but wow I went to Mallory for 10 year. Nothing was ever solved or figured out. Just throw some more thyroid medication at the problem They should close the Office. Its useless

I have struggled with slipping rib syndrome. Other doctors told me I may have to live with the…read morepain. Not Dr. Mallory or Dr, Aamar. With PRP treatment they have helped me and I am pain free. They actually care.

Physical Therapy gurus at Rebound really helped Jeri with her ballance. Misspelling intended. Lol…read more The waiting room is clean and the appointments are almost punctual. Thank you Justus and crew!

I've been to: - 3 different hip PT ( physical therapists)…read more- 4 local "all around" PT - 5 different Pelvic Floor PT - 2 different needling PT I've had multiple surgeries and have often been called a "complicated case." I have to begrudgingly agree to this statement. I'm only in my 30s but have very bad luck when it comes to accidents and surgeries. I realize that each physical therapy office has specialized people, and everyone will have a different experience. So I'll talk about the physical therapist that I've seen here at Rebound. First, their receptionists are very kind and understanding. They understand how the insurance works, and I'm always able to get in touch with them. They have jumped through hoops for me. Kat is by far my favorite. She has actually contacted billing, and my insurance at the same time, and held a conference on my behalf. It takes away all of my stress just to have someone help me with the insurance. Jason Grissom, who I've been seeing after my hip replacement surgery, listens to what I have to say. I cannot emphasize enough how important this is. I have been brushed off by so many physical therapists I've lost count. He is very upfront with me, which I also appreciate. He has never said the following things to me: "It's a marathon, not a race", " everyone's pain is different", " I cannot give you an estimate of how long it will take to heal." These are some of the most infuriating answers I've had to deal with for years. It really makes me feel like a human to hear an actual answer from him. He will say things like "With my experience, an injury like this, should take 2 years to fully heal." Or " I've had one case that took one month to heal, and another case that took 8 months to heal." No BS. No stock answers. No run around. It's been a breath of fresh air just to get an honest answer. Sarah Awe, who is also been seeing me for my hip, my light laser, and shock therapy treatments is incredibly...kind. She also listens to what I have to say, and works very closely with Jason so that I do not have to play telephone game. Crissy Ott is currently doing my needling. Chrissy is a little rough around the edges. Her personality does not mesh well with mine. I often feel like....I've gone back in time and she is my high school teacher looking down on me for getting a B+ grade that could have been an A. But from a professional standpoint, she knows what she is doing. I feel confident and comfortable when she is treating me. I have nothing bad to say about Emily. I do prefer Emily over Chrissy, but that is just because of the personality difference. Amelia is the one who is currently treating my whiplash. She is so friendly and bubbly, it's hard to be sad when I am around her. She also talks to all of the other physical therapists for me, so I don't have to play telephone or repeat myself six times. Their whole office is very synchronized and their communication with each other, as well as with me, has always been great. I have never felt like I did not get my money's worth when I went in for a treatment. I've never felt rushed. Even when they are running behind schedule by 10 minutes, they still spend the full allotted amount of time with me. On days where I only see Jason, I'll notice that Amelia, Kat, or Sarah will stop what they are doing and greet me by name. I highly recommend Rebound physical therapy if you've had a hip surgery (or 3 in my case). They also offer light, laser, and shock therapy. They are incredibly affective. It is worth the money. Insurance will not cover these, because insurance is run by the devil. 50 dollars for a session is absolutely worth it.

I saw Morgan Cundiff on May 3rd. I was misgendered by the front desk staff immediately and I had to…read morecorrect them while they were taking notes as I was filing a complaint about the intake paperwork they make you do online, as you cannot give a complete, full medical history due to the fact that it has very limited answers and you can't write in your own; the fact I couldn't put down the medication I have a life threatening allergy to was especially alarming. I saw the medical assistant longer than I saw Cundiff and Cundiff didn't even bother to look at my throat or at my sinuses despite me saying my throat and sinuses hurt. This was a Friday and I was initially told that they'd call in a script for me, something I've taken before, because it should help the breathing trouble I was having. But, without notifying me, they changed that to an inhaler that my insurance didn't want to cover (and eventually 2 weeks later, they fully denied coverage of it). I had to call the on-call doctor, who was apparently in Arizona, to ask for what I was originally told they'd write a script for. I found out later that this on-call doctor, who I obviously was not examined by, "diagnosed" me with COPD. COPD has never been brought up by any doctor I've ever seen and, despite me telling Village Medical to remove this false diagnosis from my records, it's still there. The medication did not fix my breathing issues. The medical records they have show me taking that inhaler despite never even being able to pick it up. The level of communication with Cundiff, the clinic staff, and the regional management has been ridiculous. I would never recommend people going here. I picked Village Medical because they were supposed to be really queer and transgender friendly but they are not. The issues I had with being misgendered and the lack of compassionate care should really make anyone reconsider coming to any Village Medical center.

They are now Village Medical. The doctor I used to see left, and I was not informed. When I called…read moreto set up my yearly, I was told since my doctor left I was a new paitent and had to start all over. I was confused because they should have all my records. I asked did my doctor take my records with her? After many phoone calls it was worked out, but they insisted I was informed. I was not. I went for my yearly check up. The new doctor, who is very nice, asked me about how I was feeling. I told her I have seasonal alleries, but I had it taken care of. I told her what I was doing, and what I was taking. She said if I needed more help to reach out to her. That was it. They billed me $59.02 for that because seasonal allergies are not covered under the yearly check up. Now I know they go through everything word I say so they can code it and bill me, I will not go back. I was told if I don't like it, to take it up with my insurance company. This used to be a great practice. Since Village Medical took over it is horrible. I will never go back, and I will not recommend them to anyone.

Dr. Jordan is the best chiropractor I've ever been treated by, and after 11 car accidents you can…read morebet I've seen my fair share. With his treatments I've been pain free for the first time in years!! His style is different than any other chiropractor I've seen, A.R.T has made a huge difference for me and I believe that's how he gets such great results, my appointments are like going to PT & Chiro all rolled into one. (Hooray for saving time! & getting great results!). Dr. Kendra been treating our toddler, and let me tell you, she's absolutely wonderful to work with! He enjoys his visits very much and isn't afraid of getting adjusted. Everyone at Copper Heights is so warm and friendly.. going to appointments has become like visiting friends. We love them & I'm so grateful my massage therapist told me about them!!

Jordan is the best chiropractor I've ever been to. I always feel better after a visit to him. His…read morestaff is very friendly and professional. I highly recommend seeing him.

The staff is efficient and kind and Dr. Hecker is so knowledgeable and practical in detecting and…read moretreating the root of the problem. So grateful for him and his practice.

Great Doctor, great staff, great everything! Dr. Hecker performed surgery on my daughters Achilles…read morea few years ago with awesome results. When my husband needed his toe fixed, once again we selected Dr. Hecker. He is now in private practice and which was an excellent decision. He offers competitive pricing, a more intimate setting with personalized care and his office is professional and easy to find. Dr. Heckler is knowledgeable, skilled and has a wonderful personality. He takes the time to explain everything, answer questions and invests in you as a person. He truly cares about your health and your total well being. We highly recommend this office and Dr. Hecker.

I have had nothing but success here for various minor body issues. I've seen two different…read moretherapists and I am about to see a third about three different issues over the years, and each individual issue has been cured so far. I saw Robert for a knee issue and he gave me some exercises to do at home that fixed the problem. Then later I saw Meghan for a shoulder issue and she gave me some exercises to do at home that fix the problem. No drugs, no complicated instructions, and I didn't even have to go into the facility to do the exercises after I learned them the first time. There's no trying to get you to come back over and over like with chiropractors which I am not a fan of LOL.Now I'm going into potentially see a third person for a foot issue and I have high hopes. They have been very down to earth and simple andAnd respectful and very easy to deal with. Highly recommended.

Been going a few weeks now after knee surgery. Robert is getting me where I need to be with PT. I…read moream moving so much better and with out a walker or cane. Well worth going.