I have a large home and detached garage that needed a new roof last year. As the job was fairly large, I wanted to get a few quotes from different companies. To start with the positive, Coastal Roofing was very responsive, they have a physical office location that is staffed and you can visit, they return phone calls quickly (many roofing companies don't even get back to you when you leave a message), and were very friendly to talk to. Another positive was since we planned to list our home for sale in the near future, I was hoping to get the job started quickly and they did. Coastal gave a competitive price in their estimate, and made accommodations in their schedule to start on my roof within a few weeks. I was able to deal with the company owner directly, who was great to deal with initially. I was away on a trip when they started the project, and came back a few days before they were done. My first mistake (which I take full responsibility for) was to pay the company the full amount of the bill the day before they finished the project. They had done some notable damage to my gutters (see photos) and there was a lot of debris and nails all over the property. I was told by the company owner that they would clean up the site fully after they were finished and was assured that they would take care of the damage to my gutters. It is a year later and despite numerous promises that the damage would be taken care of, my gutters have not been repaired. They sent one of their own people out to straighten some of the nastier damage, but as you can see from the pictures that were taken after their visit, it didn't make a lot of difference. Coastal Roofing did send a gutter company out to look at the gutters several months after the roofing job was done, but the first thing the company told me when they got to my property was that if there was too much gutter to replace, they would leave (needless to say that comment took me by surprise), and then when I showed them the damage to the gutters they told me I was lying about the fact that Coastal Roofing did the damage. They left without repairing anything. Also worthy of mention is that in the weeks following Coastal Roofing finishing up the roof, we had to spend about 5 hours cleaning up hundreds of nails that were left behind on the lawn, around the edge of the house, and in the driveway. We also had to pick up pieces of roofing shingles, shingle packaging, and dozens of cigarette butts. They did a very poor job of ensuring that they cleaned up behind themselves when the job was done. Cosmetically, the roofing job itself is good, but definitely not great (a bit sloppy). The extensive damage to the gutters and their failure to make it right is disappointing to say the least. To end with another positive, the roof has not leaked, and has endured a number of wind storms without damage. Having said that, based on my experience with Coastal Roofing, I would definitely not recommend them to anyone. read more

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