As both Mao's adopter and a registered nurse, I was extremely disappointed by the lack of medical…read moretransparency during his adoption. Before adopting Mao, I specifically requested his surgical records but was told his urinary issues had been resolved with surgery and was not allowed to review the paperwork. I never spoke with a veterinarian or medical staff, despite later discovering in his records that a veterinary consultation with prospective adopters was recommended. It was only six days after adoption, on the day we rushed him to the vet for another urinary blockage, that I finally received his complete medical records. Those records revealed that Mao had experienced two urinary blockages while in the organization's care, had only been off medication for one day before being medically cleared for adoption, and was recommended for a foster observation period before permanent placement to monitor for recurrent urinary issues. None of these recommendations were followed, and none of this information was disclosed to us before adoption. From the day we brought Mao home, he showed concerning urinary symptoms, including frequent urination. We carefully followed all instructions, fed his prescribed urinary diet, and monitored him closely. Despite this, he suffered a third blockage just six days after adoption and required emergency treatment. The outcome was devastating. After veterinary evaluation, we were advised that due to the severity of his urinary disease, possible kidney damage, and a potential diabetes diagnosis, he remained at high risk for future blockages even after additional treatment. He required another unblocking surgery and is now being evaluated for Perineal Urethrostomy (PU) surgery. Faced with the likelihood of ongoing complex medical care beyond our ability to provide, we made the heartbreaking decision to medically surrender him so he could receive the treatment he needed. My concern is not that Mao had medical issues. Animals with special needs deserve loving homes. My concern is that critical medical history, documented recommendations, and the seriousness of his condition were not fully disclosed before adoption. Full transparency allows adopters to make informed decisions and helps ensure animals are placed in situations where their medical needs can be properly anticipated and managed. Despite everything that happened, we loved Mao deeply during the short time we had him. In just six days, he became part of our family, which made the decision to surrender him even more painful. We wanted nothing more than to give him a safe, stable, and loving home, and we were fully committed to following his medical care plan. What makes this experience so difficult is the feeling that Mao was not set up for success before adoption. Given the severity of his medical history, the lack of disclosure, and the absence of the recommended observation and veterinary consultation, it seems he was placed for adoption without the safeguards necessary to ensure he was truly stable. Looking back, it is hard not to feel that Mao was denied the best possible chance at a healthy and happy transition into a permanent home. He deserved better, and I hope lessons are learned from his case so that future adopters and animals do not experience the same heartbreak. Do better.

Been waiting 2 weeks to see and hopefully fully adopt Toast . Just want to say the humane society…read moresays it's easy to transition a indoor/outdoor cat to the preferred status of a solely indoor cat. Reference online article. Disappointed to say the least. I've missed out on the opportunity to be her Kitty mom.

Great job on my old (14yr old) goofy English cocker Spaniel.The groomer is wonderful and patient…read morewith the dog. She always looks and smells terrificl. I am thrilled that I changed groomers. My previous groomer a lot of the time just mowed her down and she was bald and often had razor burn, as well as having spent alll day at the groomers. Pawfections takes the time to groom the dog and is careful of all the growths old Cocker Spaniel's get tend to get. The greatest thing is that the dog isn't there for 8 hours. She is washed, groomed etc and home within 2-3 hours. The groomers are a few $'s more than the previous groomer and then add on a tip but that's fine. Well worth the money. They also groom my American Cocker Spaniel who is 16yrs old and has a lot of growths on her skin. They have never knicked any of her growths and has never had any razor burn and they don't mind using vet supplied prescription shampoo I asked them to use on the dog. Awesome groomers!!! Give them a try

Joan Cleary is a fantastic groomer that I have used for a number of years. However it appears she…read morealso is no longer working there. Pawfections has lost several awesome talented groomers this past year. It is sad that this shop has lost experienced talented groomers. Also a $3 fee was added to each grooming without an explanation beforehand. If you pay in cash I believe there is no $3 charge. Never heard of a groomer doing this practice. Time to look for a new Pet Salon

Our first time ever boarding our four toy Australian Shepards. We were given great recommendations…read moreon Snazzy pet. We were not disappointed. Daily pictures of our pups and reports via email made it reassuring they were ok and making new four and two legged friends. Call and book early, they fill up fast.

First time boarding our little pack. Loved the daily report cards. Friendly staff and easy to…read moreconnect with. Dogs were excited to see us when we came to pick them up. Would recommend

Kathy is a great groomer. Friendly, easy to schedule reasonable prices. I bring my cat there two…read moretimes a year for grooming. She also recommended a vet to us because we are new to the area. She also does fundraisers frequently for animal shelter in the area

Took our long haired kitty Lucy to kattdawg grooming for a lion cut. She had a few big mats under…read moreher 'armpits' which came off w/o a problem. Kathy took her in promptly

I've used this place a few times. Mary is wondeful. The other woman was rude to me today and I…read moredidn't know how to take it. The place is reasonably prices and the dogs are safe.

The owner Mary has a lovely property with a building where she runs a grooming business and a…read morekennel. Mary is wonderful, always accommodates requests (I picked my 2 pups up on her day off), her kennel is professionally built and has beds and blankets for the pups. Rather than small kennels there are the full size kennels where one or two pups can be housed with plenty of room for the kennel staff to move around and plenty of room for the pups to move around, while still being very safe. So glad I found this location. Fully trust Mary to take care of my pups when I need to be away.

It truly saddens me that my dog had to sit in a crate for hours on ends for a tech to show up…read more Instead of them just letting us know when the tech is there for us to bring our sweet pooch in, they rather have him sit in a crate alone for hours. It is truly sad that they would have him just sitting there, instead of with his family and they could just call us when the tech shows to bring him in. Very very disappointed in this place for supposedly how wonderful they are. Seem to be a place that only cares about money, and not you sweet pets

Very recently my cat had an infection in his paw; Kennebunk Veterinary office got me in quickly and…read morewe were seen by Dr. O and his Assistant. They were great and immediately I knew my boy was in capable, kind hands. He is doing so well now and is back to his playful self thanks to excellent veterinary care. Thank you Dr. O and Isabelle!! Terry

I was unsure how I wanted her groomed so I wasn't super helpful. Despite that she came out looking…read moregreat. I wish I lived up here year round, because they would be my go to groomers!!!

I love Green Dog Grooming! My dog always looks fantastic, he loves going there…read more Green Dog staff are skilled and professional. I love the post visit photo and "Report Card"!

We are so grateful for Jenn!!! She is patient, loving, and her dog grooming skills are stellar! Our…read morepups love her- even my boy Al, who has always struggled with grooming.