re Coastal Plumbing, Ocean City NJ
In 2011 we bought a Quietside mini split air-conditioning unit for a summer cottage in Sea Isle City. This cottage is occupied for about 30 nights a year, more or less. This summer (2017) the indoor unit started leaking water, or condensate. Coastal came down and inspected/cleaned the unit, for $135.00. The next time we used the air-conditioner, the unit leaked again. This time Coastal returned, and again checked, for another $135.00.
The second time was not the charm; on a night following the second visit, we were awakened by the sound of dripping water (on the fireplace mantle) after the machine had run for six hours.
I wrote a very polite letter to the owner of Coastal Plumbing, Mr. Phil Wilson, seeking advice as to whether to replace, or how to fix etc. The machine was only six years old, and operated only a month or so each year. Mr. Wilson never responded.
I contacted Laury Heating, inVineland NJ. The men came out, spent a few hours analyzing the problem, and advised that there was a refrigerant leak. They replaced the refrigerant, and tested the system, advising that this would only be a temporal fix; how long it would work they could not say. Fair enough. The techs gave me a full analysis, with no recommendation and no sales hype. The choice was between a fairly expensive overhaul of a six-year old machine, or a new air-conditioner. Two weeks later I had them replace the entire machine with a Mitsubishi model.
The Laury staff (techs and office people) are assiduous about communicating, and follow-through with the customer.
We are disappointed with Coastal, and would not recommend this company. There is NO excuse for ignoring a customer who is asking for advice, particularly a customer who is willing to pop for $5,000 for a new air-conditioner.
Steve Britt
Plymouth Meeting PA read more
