Coastal Mechanical's front office tried to bully a Disabled Veteran and his wife, over a phone call to his OFFICE after hours. If you are a veteran, I would avoid this business.
I was working on trying to repair my residential furnace, and decided to call Coastal Mechanical for assistance. I called the office number after my efforts at 3 AM wanting to leave a message to the staff to try and get on the schedule.
Coastal does NOT assert on any web page or Google result that the office number is forwarded to the owner after hours. The owner was furious that he was called in the middle of the night for a routine schedule, and he let me know how upset he was on our first call.
I very kindly apologized and let him know there was no notification of only calling the office after hours for emergencies.
Coastal Mechanical then very expertly replaced my 15 year old furnace in our residential home in Epping NH. The technicians did an outstanding job, and the product is excellent. The cost of the work is slightly higher than competitors, but the result in the home is worth the expense.
Post installation, the front office tried to bully my wife and me into cancelling our speaking engagement in Indiana for Veterans Day. The front office bullying to a disabled veteran was both unexpected and unacceptable.
Coastal Mechanical did not explain the need for a building inspection or fire inspection from the good people from the Town of Epping and, without any coordination or explanation, they scheduled both the building inspector and fire inspector to come to into our home during our trip and called to tell us when they would be in our home ... not ask, TELL US.
FRONT OFFICE: "The fire and building inspectors will be in your home [on this day]."
MY WIFE: "I'm sorry, what is this for? That isn't going to work; we're going to be traveling."
FRONT OFFICE: "Well, can't you leave your garage door open or the door unlocked?"
MY WIFE: "No, we're not here; we can't do that. What is this for, again?"
ME: "How does this work? You guys never told us anything about an inspection or even asked us about the dates that would work. We won't be here!"
[FRONT OFFICE GIVES THE PHONE TO RICK]
RICK (raising his voice and being aggressive): "LOOK, YOU DON"T KNOW HOW THIS WORKS! THESE PEOPLE ARE VERY BUSY!" (wanting me to cancel our plans to accommodate his appointments with the city)
ME: "Hey, don't raise your voice to me! This is not okay to just schedule without any explanation or coordination with the homeowner."
RICK (now yelling): "I'M NOT RAISING MY VOICE; IT'S NOT OKAY TO GIVE MY WIFE A HARD TIME! WHAT DAYS ARE YOU AVAILABLE?"
ME: "This is not okay; this is rude to schedule without asking."
RICK (now livid): "RUDE? LOOK, BUDDY, YOU CALLED MY HOUSE AT 3 AM!" (Not true; I called his office number at 3 AM. There was no indication or notice that the call would be forwarded to his house; I thought it would go to an answering machine or voicemail.)
I then lit into him for trying to bully my wife, bully me, and being unprofessional.
This type of bullying is not acceptable. I feel very sorry for the hard-working men and women in his employment. They must get bullied often if this type of exchange is normal.
Reid Reasor, Lt. Col. (Ret.) USAF
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