I would have given no stars if that was a choice. Oh, I'll be back here to inform you more about…read morethe situation later for I am just a little busy with my fathers condition and the lack of knowledge by the so called "doctors" here. Oh, and I'll have photos and everything! If you can help it, please, take your loved one elsewhere like Mobile Imfirmary. These people have NO idea what they are doing.

Ok, let me just say this has become one of the BEST ER's Mobile, AL has to offer. I know Springhill…read morehas had its rough moments, but honestly--so have all hospitals in this town. What matters is not the fall, but the comeback. And right now, Springhill ER is the only place I want to be if I ever face another emergency like I did last night. Quick backstory: I've spent the past 7 weeks with a family member at another local hospital. Picture this--labs "lost," vile nurses, zero leadership, a doctor committing medical fraud with no accountability, and staff snickering about patients in the hallway. Sure, a handful of great nurses and a solid case management team exist there, but the system is broken. I even caught something there and haven't shaken it since. So yeah, I've seen the worst. Fast-forward to last night. My O2 dropped to 86 and I could barely breathe. I tried another ER first--big mistake. The nurse made me feel worse than I already did. Something in me said, "Go to Springhill." Thank God I listened. Here's where the underdog story starts. Spoiler: Springhill wins. Check-in was polite, quick, and staff weren't glued to their phones like I've seen elsewhere. Triage was thorough and respectful. They even noticed I was struggling for air and handled me with compassion. That's already a win in my book. The doctor? Hands down one of the top ER docs in Mobile--knowledgeable, compassionate, and explained everything like a walking FAQ. He hit that rare balance of confidence and humanity. That's exactly who you want when you're scared and sick. And the nurses? Efficient heroes. I've passed out before from fear of IVs, but they did my blood draw and IV in one seamless step. I kept asking when they'd start, and the nurse just smiled and said, "Honey, you're done." That's process improvement AND patient care rolled into one. This whole ER process--streamlined, compassionate, efficient--is exactly what saves lives and precious time. Every second counts in medicine, and Springhill clearly gets that. Even the CT tech brought humor into the room, explaining how the procedure had improved over the years. Instead of panic, I left feeling smarter and calmer. But the moment that sealed the deal wasn't about me. A patient nearby was crying out to God in pain. I prayed for her quietly, but then I heard her nurse speaking to her with so much compassion that within minutes, that woman went from begging for relief to thanking God. That's the kind of care you can't fake. Compassion is the real medicine. What I also love is that you can tell Springhill has actually listened to patient experiences and made changes. They've identified where the process was broken, fixed it, and raised the bar for care. That willingness to hear people and adapt makes all the difference. I'm still on the road to recovery, but Springhill gave me both the meds and the hope I needed. In healthcare, seconds and small acts of kindness save lives. If they keep this up, Springhill won't just be an underdog comeback--they'll be the Nick Saban of ERs. Not every visit will be perfect, but they're on the right path. Mobile needs this kind of champion. Happy health and life

I always have sent people here. And, I have never tried them. I sent my husband and my daughter…read more Well,  my son and I needed some medical attention. When they answered the phone. She was so friendly and caring. I made an appointment for both of us. They sent the paperwork to my phone. Easy to answer and sign up as new patients. When I saw the receptionist, she was friendly. When I saw the Doctor, she was friendly and Yet, so professional and so caring. She took the time to answer every question my son and I had, As well as gave us extra info. We did not feel like we were in a fast care clinic. They really cared. It's hard to find a clinic like this. I highly recommend. A+ Plus Service. Without insurance and no jobs,   It can get stressful. The cost was very reasonable. Thank You Lord for this place!  By the way, anyone have a remote job. I will take it! Just trying. :)

I had a great experience at Greater Mobile Urgent Care- Springhill…read more The clinic was clean and well organized, the staff was friendly and efficient, and I was seen quickly. The medical assistant and physician were kind and caring. I would definitely recommend this practice and return again if needed.

I have had visitors at my house who have had medical issues…read moreand was glad this urgent care is there. very happy with their care. Infant grand- twins with severe colds and my older sister with diverticulitis. Then I had a kidney infection and could barely walk and I got good care. Had a bug bite on my face that swelled up terribly and was crazy itching. I got medication to reduce my symptoms. Very happy with the care of me and my family. Thank you!

Place looked clean. Check in was on the phone link like most places. And didn't take long for rapid…read moreflu & covid test the main reason they got the stars. But I'm obviously sick & paid my co pay up front np, so y am I having to hunt down my prescription caused me to lose another night of sleep. So yeah pretty cranky. But I wouldn't make my co worker & customers pay for me being upset at my own job bcuz of someone looked over my file.

Today I had a appointment scheduled with Dr. Kendall Douglas a…read more Cardiologist with Cardiology Associates in their Foley, AL office at 9:20 am. I arrived at 9:10 am and sat in the office waiting until 10:00 am then got taken back to a office to be seen. After the nurse took my vitals she left and said the doctor would be right in. Twenty more minutes or so passed - still no doctor and I had to leave. The people working in this office are not professional and I get the impression they feel they are doing you a favor by letting you have an appointment. I will be looking for another Cardiology group that has some degree of concern for their customers. Steve C. 3/28/25

This practice is a well oiled machine! From check-in to check outI had the pleasure of meeting Dr…read more Gerry Phillips and his team. The whole experience was pleasant and informative. Needed tests were scheduled within the same week. I was very pleased. Dr Phillips explained everything to me in such a way so that I could see what and where my problem lies. This man is obviously doing what he loves and that is taking care of his patients. It's nice to know. Ty