I don't usually post reviews, unless I had a wonderful experience or unless it was a very negative…read moreexperience. I am sharing my experience with this company, not to discourage anyone from making their own decision, but to help other homeowners make the best choice for themselves. Professionalism and respectful behavior matter just as much as the work itself, and how a business treats people who don't become paying customers tells you a great deal about how it operates.
The interaction went as follows: After I shared several photos of my project and answered several of the business owner/representative's questions, they asked for my address, phone number, and email address to send me an estimate. I provided my email address and asked that the estimate be sent through the platform that we were communicating on, or email. For privacy reasons, I do not give out my address and phone number until there is an obvious need for it.
They then stated that they needed my address and phone number to provide an estimate and that they would be coming to look at the project in person the following day--which had not previously been mentioned. I have no issue with a business needing to visit my property to prepare an accurate estimate, but because I didn't like the demanding tone of the message and the lack of respectfully communicating that they would prefer an in-person quote, asking for a phone number, address, and good time, I politely responded, "That's okay. Thank you, though." I simply decided not to move forward with the interaction.
This person subsequently went back to my post on social media, the town's community Facebook page, and commented on another business's offer to help me, stating that I didn't want to provide my address, that I had told them "nevermind," and that I was unprofessional. I was appalled! I have never seen a respectable business owner or small business representative conduct themselves so inappropriately.
All of the other businesses that I reached out to were warm and respectful. Several politely offered to visit my property and provide an estimate. I provided my information to them and ultimately hired one, who had already received my information and earned my business before this business's public comment appeared.
In conclusion, speaking negatively about a potential customer or a customer in a public setting, in my opinion, is unprofessional conduct and completely disrespectful. This only confirmed that I had made the right decision for myself.
I maintain a list of companies I have previously considered hiring, and I will be adding this company to it with a note about this experience so that I remember not to do business with them in the future.
