This is a review of our stay this past week at UBVR The Coalition Lodge Condos on Park Ave and 13th St, Park City, UT. I am not quibbling over trivial minutiae- these are valid points that were either not addressed by UBVR's (the management company) "guest relations" rep, Jeril and on-site manager- who we were never formally introduced- or deferred and finally addressed the day PRIOR to our departure from our ski vacation in Park City....
UBVR guest relations representative, Jeril, never contacted any members of our party before the trip to arrange and confirm arrival details.
The guest relations representative, was difficult to contact and did not provide us with any information about the condo unit to include Wi-Fi connection, laundry facilities, how to use the sauna and whirlpool, any local information, or how to contact the on-site manager in the event of emergency.
This unit was advertised to sleep 7 personnel, but there was no bedding provided for the Murphy bed.
The condo's seating area does not provide seating for 7 personnel.
The furniture chosen for this condo was too cumbersome. The kitchen was too small for the kitchen table and did not have enough space to use the seats provided. We were forced to move the coffee table in the living room to a storage closet in order to move through the house and access the Murphy bed.
The kitchen did not include a frying pan.
The Hot tub water was fetid, green, and swampy. This water was finally changed on the day before we left, but only after we brought it to the attention of the on-site manager. The new water, however, never reached an acceptable temperature of at least 35 degrees Celsius.
Because of an electrical fault, the Sauna's heater would not run consistently.
One bathroom's hot and cold water were incorrectly labeled.
The storage closets, upon arrival, were full of old abandoned ski gear from past occupants.
A maid showed up during the stay and took all the bedding from only one of the bedrooms. She washed it and put it in the dryer and told us retrieve the bedding ourselves and re-make the bed if we wanted to.
The condo was advertised as having a grill. We bought groceries the required the use of a grill. The grill on-site did not have any propane and was inoperable. We made the onsite manager aware of the problem. Despite assurances to replace the grill within 1-2 days, a working grill only arrived on the final day of our stay - 4 days later.
UBVR's office displayed abysmal management skills. They contacted us, incorrectly, 2 days before our scheduled departure date insisting that we were supposed to check-out and were only dissuaded when we took time away from our skiing to provide proof from our records.
Despite poor management, lackluster accommodations, unsanitary spas, and ill-mannered staff, we had an awesome vacation!
I am more than happy to answer any questions about this stay... I believe in stellar service and accommodations- especially when paying 2-3 times more at holiday rates. We are a group of friends who have traveled all over the world for the past five years all in the name of skiing on New Years week. Needless to say, I DO NOT recommend this rental- even to my worst enemy. read more