I will start by saying that this place is great! My wife and I visited recently for a weekend…read moregetaway in the off-peak winter month of February and thoroughly enjoyed our stay. The initial booking interaction with the front office manager was excellent, and she went out of her way to make sure we were familiarized with the property, how to get in and out of the coded gate, and where to find our documents/keys, etc. as we were checking in late upon arrival. The cabin was beautiful, if not a tad outdated in the typical "Gatlinburg mountain-style" motif, and was settled nicely by itself without an immediate neighbor, so we felt very comfortable, secluded, and able to fully relax - the ideal weekend getaway environment! What was even better was the pricing. Our cabin was a 2 bedroom, 3 bath, fully stocked kitchen with all appliances, dishware, silverware, etc, and a living room area with 2 couches, a lounge chair, including a flat panel with tv access, and all across 2 stories. Everything was very well cleaned, the loft area was beautiful, and even had an in-room whirlpool-jetted tub. Everything they said they'd do, they did. Great service, nice location very close to the Fall Creek Falls State Park, and within 15 mins either way of the nearest town for additional options. Overall, we'd most certainly visit here again the next time we're looking for a hike along the beautiful falls nearby!

Charming place near Fall Creek Falls State Park. The Villas are great with a great view of The…read morePlateau and the surrounding woods. Great hiking. Pet friendly! We will be back.

Everything was great, good customer service, great breakfast. The rooms and hotel in general looked…read morefresh, the shower stream was very good as well.

The pluses - good location, new, quiet, EV charging. The…read moreminuses - there were hairs all over the room and shower curtain. Possibly from housekeeping, but not the guessing game I want to play. Also, large bags of trash in random spots in the hotel. They're cleaning (I guess), but not the welcome you want.

Echo the other positive reviews. Super clean. They really go out of their way -- bowls of snacks…read moreand coffee and tea always available, great breakfast. For example they had 2 kinds of yogurt and bowls of blackberries, nectarines, blueberries, strawberries and granola to mix in. They had gluten free bread for toast, and have oat milk in addition to half and half for coffee. In short, they are very thoughtful and attentive, and I highly recommend! As to the lone negative review, they do provide toiletries, and the plumbing woked perfectly. It's an old building, so bear that in mind when deciding to come. I think it is charming.

Charm for days. This is southern hospitality on full display. It's an inn/b&b with cozy common…read moreareas for lovely fellowship. If you want to feel like you are staying in a friend's home, this is your place. And the made to order breakfast is just icing on the cake.

True rustic mountain charm! We lit a cozy fire with the wood already chopped and at our disposal…read more The leather furniture was super comfortable. It was EXACTLY what I was hoping to find. The front desk was welcoming and helpful If you want fresh and new, stay at a Marriott. The floors are old wooden pine with plenty of patina. The walls appeared to be 100 year old original material. This place was amazing for our two couples bedding down for the night after a long day of travel. Ignore the hating reviews. The cabins are rustic.

The rooms are fairly decent. However, the big attraction is supposed to be the smokehouse…read morerestaurant. I say it's like Gatorland in Florida. A tourist attraction that has little or no substances to it. The food was lackluster. The entertainment was 85 year-old hippies seeing hippie culture crap that nobody wants to hear. The service was fair to Middlin'. I gave the waitress a decent tip because I felt sorry for the fact that she was young and having to work there. When I went to the bathroom, I was sure I was an 80s horror movie and that Jason was gonna come out and stab me at any moment. I would seriously say, regardless of the billboards to avoid this place at all costs! Best thing that I could say is reception was very friendly. We had high hopes that were quickly dashed.

Rooms are okay, needs renovation, beds uncomfortable but for price it's doable. The worst are the…read morestaff (managers or owners). They are the most unfriendly people. They do not speak to you, and they don't smile say hi, nothing. You have to approach and ask them as they sit in the lounge area and stare at you. Super awkward. Not a ome time thing. I've stayed here 4 times over the past 4 years and they are always the same. I'll choose somewhere else next time.

When we checked in, we were amazed by the young woman who handled our reservation. Heather was…read moreoutstanding! She was hustling at full steam, with a smile, and a positive attitude. She apologized profusely for the out of order elevator (it needed a part that was delayed), and offered to help carry our bags to the 2nd floor when she could not find a first floor room for us. We didn't want her to work any harder than she was, so we declined her offer. But by the time we got our luggage, and came back in the front door to go to our room, she had good news. A first floor room had opened up! Cleaning staff was pleasant and helpful, too. When I checked out, the gentleman was friendly and asked about our stay. So staff gets 5 stars. The room was as clean and nice as the lobby - and Heather! It had a king size bed, easy chair, work chair at the desk area, a mini fridge with working freezer, microwave, flat screen TV, clock radio, good lighting, and plenty of outlets. The only unusual part of the room was the shower. It was long and narrow and didn't need a shower curtain. It might have looked strange, but it worked well. 5 stars for the room. The downside of being on the first floor was being under an active early riser. Up at 7, this room above us had someone who paced from the bed to the door to the bed and back again. This person seemed to be bouncing a ball or doing jumping jacks when not pacing. This was something out of Red Roof's control, but the uncarpeted floors did not muffle the sound. We had to get up early, but not THAT early. Due to "sanitary concerns," this Red Roof Inn stopped offering complimentary breakfast. We think it was more of a staffing issue, but it was a minor setback. With McDonald's next door, and Waffle House across the street, we were able to enjoy breakfast for a nominal cost each of the three mornings of our stay. The drawback was the size of our party. Since we were here for a wedding, the first morning we were a party of 9. The next morning, we were a party of 21. It would have been better to eat in the breakfast area. The exit door by our room was supposed to be keyed, but that did not work. So it was not secure for safety. For this, broken elevator, and lack of breakfast, 3 stars. Our room was not expensive, and it was comfortable. As I said before, we were here for a wedding, and the accommodations were fine for this. Many of the attendees were at this hotel, so we were able to carpool to the venues, and to visit with each other in our rooms before the big day and afterwards. For this, 5 stars. Total score: 4 stars.

Normally, I am not generally putting Comfort Suites at the top of my hotel list. But this is not a…read moretypical Comfort Suites. We learned upon arrival that this area is also home to the annual Bonaroo music festival, and we were told a lot of the musicians often stay here. So... this hotel is perhaps afforded a bigger budget than your typical Comfort Suites. All of that to say, this is a totally decent hotel - and I have very high standards. So our room was the kind with a separate bedroom and a living room with a door in between, so it worked perfectly for us (I like to sleep and my husband is a night owl). The room was quiet, comfortable and clean. The staff here was really great, and there is a Starbucks within spitting distance. Would absolutely stay here again.

for the last 6 weeks my husband and I travel here for work and stay 3 nights each trip. it's been…read morea great experience and the staff is amazingly helpful and that includes the entire staff! the rooms are especially clean! They have a nice breakfast every morning and finding what you want is easy! I can't say enough good things about this hotel. It's been our home away from home! plenty to do also...heated pool, outdoor grill on a peaceful balcony, and work out room.. conveniently located

Could it be because we are from California? Could it also be, because we are Hispanic? Why is…read moreHoliday Inn treating us this way? I am currently staying at the HI, and it's one thing after the other with this damn place!! 1st, they booked us for Thursday-Sunday, when I specifically asked for a Monday checkout. Get here and they charge me an extra $163!!! Then. Every single time I leave the room, when we get back in the evening, my damn keys don't work!! And they blame it on ME!! That's I'm placing the close to my cell phone or mobile device of some kind!! I literally held them in my hand, and placed them in the glovebox of the car!!! They came to clean the room, but left us no toilet paper. Now if I want TP, I have to walk down to reception and get some!!! Lady, I gotta poop! I ain't got time to walk down there and get it!! Overall this experience has been absolutely horrible!! They really dropped the ball on this one! They ruined my experience with Tennesee. We are just here for my sons wedding, and they've made it miserable!!! 0 stars if I could.....

We stayed here overnight after leaving PF and headed to Nashville. Let me tell you... this place is…read morevery clean staff is friendly. The breakfast was good. The beds were super comfortable. If you are coming thru Harriman and need a clean place to stay, right here is the place!!!

Pros: - SUPER friendly and accommodating staff…read more- SUPER welcoming to Premium Elite (not 100% sure if it's Premium or Premier or Platinum Lol) members. I got 500 check in points, 250 points for eating at a restaurant they recommended AND a prize I got to pull out of a bucket!! It was a Milky Way. I felt like a kid on Halloween again. - Offered non dairy creamer- perfect for people who are living a plant based lifestyle - excellent parking lot - excellent location on the edge of town away from the traffic noise - the beds are amazing with top notch bedding (I literally have a fabric phobia that's been diagnosed and treated by a therapist so I know my bedding and this is quality) - my room had a pretty view of Dayton Mountain - ample storage space - super cool touch lamp with 3 different light brightnesses - clean - big bathroom with lots of hot water - huge window with a couple of different shade options - gigantic room. One day I was stressed out, so I threw on my headphones and danced around for 20 minutes. There was plenty of space! Cons: - this is very, very common in the southeast but the AC stinks like mildew. In fact several areas of the hotel smell like that. I lived in East Tennessee for 14 years so I am well aware that this is not uncommon and the hotel is probably hard pressed to do anything about it, but it is still unpleasant - the coffee has a weird sour flavor - the carpet is straight up sticky. Again, I know that's a common problem in hotels, but it's unpleasant. It's not dirty!! My bare feet DO NOT get dirty walking on it, it just feels sticky - the bathtub is stained and the anti-slip thing is coming up. I'm a bath taker so that was unappealing. I have a foot injury that can't get wet, so I did have to take several baths in the tub. It's definitely not mold. I think it's staining from hard water - the buttons on my room's phone didn't work to connect to the front desk (not a huge deal but for someone with mobility issues, having to go to the front desk would be annoying) Honestly I could (and do) overlook most of the cons but the mildew smell is really icky. If the hotel didn't do so many other things right, I would rate it a 2 stars based on the smell. But they do a fantastic job in so many other ways! Truly they do. I've stayed here every time I visit family in the area because it's such a comfortable hotel (when my husband and I were dating we also had weekend trysts here lol). I have no clue what to do if you find the smell of mildew unbearable. You do get sort of used to it.

Upon arrival front person was extremely nice but have difficulties with printer. Not a problem to…read morewait. I was there for work and was working the next day 16h . I usually stay at Holiday Inns because breakfast usually starts atv6am and you get a hot breakfast. Well it started at 630 am ok not that big of a deal but both days I went to get breakfast NO hot breakfast. I said something to another front desk lady and she was likeboh she didn't show. Two days and when i checked out the same lady didn't even ask me how my stay was. Worst experience . Jennifer 442

Everything. Good friendly counter employee. Worked out at…read morelast minute to get a room. Gave me a lower price than expected. It worked out so well, I will probably be staying there this coming Sunday and Monday.

The rooms are clean and the staff were very friendly. My only real complaint is that the one…read moreelevator is so very slow. My room was on the 3rd floor and it would take a long time for the elevator to move between floors. Other than that a nice place to stay in Crossville.