I will start by saying that this place is great! My wife and I visited recently for a weekend…read moregetaway in the off-peak winter month of February and thoroughly enjoyed our stay. The initial booking interaction with the front office manager was excellent, and she went out of her way to make sure we were familiarized with the property, how to get in and out of the coded gate, and where to find our documents/keys, etc. as we were checking in late upon arrival. The cabin was beautiful, if not a tad outdated in the typical "Gatlinburg mountain-style" motif, and was settled nicely by itself without an immediate neighbor, so we felt very comfortable, secluded, and able to fully relax - the ideal weekend getaway environment! What was even better was the pricing. Our cabin was a 2 bedroom, 3 bath, fully stocked kitchen with all appliances, dishware, silverware, etc, and a living room area with 2 couches, a lounge chair, including a flat panel with tv access, and all across 2 stories. Everything was very well cleaned, the loft area was beautiful, and even had an in-room whirlpool-jetted tub. Everything they said they'd do, they did. Great service, nice location very close to the Fall Creek Falls State Park, and within 15 mins either way of the nearest town for additional options. Overall, we'd most certainly visit here again the next time we're looking for a hike along the beautiful falls nearby!

Charming place near Fall Creek Falls State Park. The Villas are great with a great view of The…read morePlateau and the surrounding woods. Great hiking. Pet friendly! We will be back.

The room smelled bad, was smaller then expected, and the end of one of the beds didn't seem very…read morestable as it made a popping/squeaking sound when sat down on. The only thing decent about this stay was the breakfast (even then the dining area was so crowded there was no room to sit). Breakfast options included two different kinds of omelettes, biscuits and gravy, cinnamon rolls, and standard options like bagels and cereal. Literally the only thing saving this from a worse rating.

The pluses - good location, new, quiet, EV charging. The…read moreminuses - there were hairs all over the room and shower curtain. Possibly from housekeeping, but not the guessing game I want to play. Also, large bags of trash in random spots in the hotel. They're cleaning (I guess), but not the welcome you want.

Charm for days. This is southern hospitality on full display. It's an inn/b&b with cozy common…read moreareas for lovely fellowship. If you want to feel like you are staying in a friend's home, this is your place. And the made to order breakfast is just icing on the cake.

Echo the other positive reviews. Super clean. They really go out of their way -- bowls of snacks…read moreand coffee and tea always available, great breakfast. For example they had 2 kinds of yogurt and bowls of blackberries, nectarines, blueberries, strawberries and granola to mix in. They had gluten free bread for toast, and have oat milk in addition to half and half for coffee. In short, they are very thoughtful and attentive, and I highly recommend! As to the lone negative review, they do provide toiletries, and the plumbing woked perfectly. It's an old building, so bear that in mind when deciding to come. I think it is charming.

We stayed when going to the caverns and it was such a cool place to have a fire after the concert…read moreand theres stores and a liquor store right there too. Everyone was super nice . We really enjoyed and would gp back .

The rooms are fairly decent. However, the big attraction is supposed to be the smokehouse…read morerestaurant. I say it's like Gatorland in Florida. A tourist attraction that has little or no substances to it. The food was lackluster. The entertainment was 85 year-old hippies seeing hippie culture crap that nobody wants to hear. The service was fair to Middlin'. I gave the waitress a decent tip because I felt sorry for the fact that she was young and having to work there. When I went to the bathroom, I was sure I was an 80s horror movie and that Jason was gonna come out and stab me at any moment. I would seriously say, regardless of the billboards to avoid this place at all costs! Best thing that I could say is reception was very friendly. We had high hopes that were quickly dashed.

When we checked in, we were amazed by the young woman who handled our reservation. Heather was…read moreoutstanding! She was hustling at full steam, with a smile, and a positive attitude. She apologized profusely for the out of order elevator (it needed a part that was delayed), and offered to help carry our bags to the 2nd floor when she could not find a first floor room for us. We didn't want her to work any harder than she was, so we declined her offer. But by the time we got our luggage, and came back in the front door to go to our room, she had good news. A first floor room had opened up! Cleaning staff was pleasant and helpful, too. When I checked out, the gentleman was friendly and asked about our stay. So staff gets 5 stars. The room was as clean and nice as the lobby - and Heather! It had a king size bed, easy chair, work chair at the desk area, a mini fridge with working freezer, microwave, flat screen TV, clock radio, good lighting, and plenty of outlets. The only unusual part of the room was the shower. It was long and narrow and didn't need a shower curtain. It might have looked strange, but it worked well. 5 stars for the room. The downside of being on the first floor was being under an active early riser. Up at 7, this room above us had someone who paced from the bed to the door to the bed and back again. This person seemed to be bouncing a ball or doing jumping jacks when not pacing. This was something out of Red Roof's control, but the uncarpeted floors did not muffle the sound. We had to get up early, but not THAT early. Due to "sanitary concerns," this Red Roof Inn stopped offering complimentary breakfast. We think it was more of a staffing issue, but it was a minor setback. With McDonald's next door, and Waffle House across the street, we were able to enjoy breakfast for a nominal cost each of the three mornings of our stay. The drawback was the size of our party. Since we were here for a wedding, the first morning we were a party of 9. The next morning, we were a party of 21. It would have been better to eat in the breakfast area. The exit door by our room was supposed to be keyed, but that did not work. So it was not secure for safety. For this, broken elevator, and lack of breakfast, 3 stars. Our room was not expensive, and it was comfortable. As I said before, we were here for a wedding, and the accommodations were fine for this. Many of the attendees were at this hotel, so we were able to carpool to the venues, and to visit with each other in our rooms before the big day and afterwards. For this, 5 stars. Total score: 4 stars.

I would of given this 5 stars but a young man at the front desk needs to be fired. I had called red…read moreroof to see if we could extend for one more night and the first thing he said whenever he answered the phone was "what do you want?" LMAO WHAT?? Who says that as a receptionist at a hotel i laughed at him and he was like "yaaa? What do you want?" Extremely disrespectful. Please let this young man go. Very rude and not polite at all. 5 stars overall though for cleanliness at the Red Roof Inn.

for the last 6 weeks my husband and I travel here for work and stay 3 nights each trip. it's been…read morea great experience and the staff is amazingly helpful and that includes the entire staff! the rooms are especially clean! They have a nice breakfast every morning and finding what you want is easy! I can't say enough good things about this hotel. It's been our home away from home! plenty to do also...heated pool, outdoor grill on a peaceful balcony, and work out room.. conveniently located

Normally, I am not generally putting Comfort Suites at the top of my hotel list. But this is not a…read moretypical Comfort Suites. We learned upon arrival that this area is also home to the annual Bonaroo music festival, and we were told a lot of the musicians often stay here. So... this hotel is perhaps afforded a bigger budget than your typical Comfort Suites. All of that to say, this is a totally decent hotel - and I have very high standards. So our room was the kind with a separate bedroom and a living room with a door in between, so it worked perfectly for us (I like to sleep and my husband is a night owl). The room was quiet, comfortable and clean. The staff here was really great, and there is a Starbucks within spitting distance. Would absolutely stay here again.

Could it be because we are from California? Could it also be, because we are Hispanic? Why is…read moreHoliday Inn treating us this way? I am currently staying at the HI, and it's one thing after the other with this damn place!! 1st, they booked us for Thursday-Sunday, when I specifically asked for a Monday checkout. Get here and they charge me an extra $163!!! Then. Every single time I leave the room, when we get back in the evening, my damn keys don't work!! And they blame it on ME!! That's I'm placing the close to my cell phone or mobile device of some kind!! I literally held them in my hand, and placed them in the glovebox of the car!!! They came to clean the room, but left us no toilet paper. Now if I want TP, I have to walk down to reception and get some!!! Lady, I gotta poop! I ain't got time to walk down there and get it!! Overall this experience has been absolutely horrible!! They really dropped the ball on this one! They ruined my experience with Tennesee. We are just here for my sons wedding, and they've made it miserable!!! 0 stars if I could.....

Pleasantly surprised! Been a long time since I had stayed at a HI. Easy check in and nice room…read more Firm bed and comfortable pillows. Decent rate. Plenty of TV show choices. Good breakfast and I kid you not some of the best coffee I've had in a hotel. Usual I take it with cream but I drank it black. That's how good it was. Used the tiny indoor pool and it was a great way to unwind after a long day. Every employee we met was super nice. Will use again when visiting. Checking out was quick and easy.

Upon arrival front person was extremely nice but have difficulties with printer. Not a problem to…read morewait. I was there for work and was working the next day 16h . I usually stay at Holiday Inns because breakfast usually starts atv6am and you get a hot breakfast. Well it started at 630 am ok not that big of a deal but both days I went to get breakfast NO hot breakfast. I said something to another front desk lady and she was likeboh she didn't show. Two days and when i checked out the same lady didn't even ask me how my stay was. Worst experience . Jennifer 442

Upon entering I took photos. They had left a wet wash cloth overhead the shower head. There was…read moresome kind of white spots all over the ironing board. The ac use didn't work but the wall unit was connect to the floor unit which worked. The flap the the unit on the ground was broken off. It was good open room through. There was some red stuff at the bottom of the trash can which looked like staining. We went to the pool was was inside but the room was warm but oh my gosh the water was so cold i couldn't do it. While I took my 2 kids 10 and under to the pool there were 3 what seemed to be 16+ year old kids screaming and kicking the water so hard it was making waves. The adult with them wasn't considerate and didn't make Them stop which was super annoying but no fault of the pools. It's use at your own risk. It also had a small gym and was across the street from a sushi place. There's no vending machines but they have ice machines. At night it was so bright outside and it didn't look like there was a pull down blind. But after searching and finagling I finally managed to find the blind and pull it down. This place was good for the small town it's located in but could use some tlc. The woman at night wasn't very friendly however the morning one was. I forgot my toothbrush and tooth paste and my daughter forgot her comb and they had those all free of charge to give which was awesome. The food during the morning was pretty good for the variety and the place also was pretty quiet. Overall I'd probably stay elsewhere if I could however we were booked this room through work and didn't choose. But if In a pinch it's a good overnight stay.

Great and clean! Stayed here while passing through town, rooms were clean and very spacious. Also…read morecool with AC and complimentary breakfast until 9am.

First when we walked in it was a mess from decorating. But that's understandable...just not a great…read moreimpression. The hotel doesn't smell good. I'm used to hotels having a welcoming smell, but this one was very stale/old smelling. We get to our room and it gets worse. The room wreaks of bleach. It was so bad that it burned my eyes. There was also a slight smell of vomit so I'm not sure what happened in the room or if they just love cleaning with bleach. It was also a handicap room. The clothes rod was so low that our shirts hit the bottom. We had to find an another place to hang them. The clothes hooks were so low that our jackets dragged the floor. The towel holder in the bathroom was coming loose from the wall. Didn't wanna touch it much as we worried it would fall. And don't even get me started on the extremely messy paint job!!! The shower curtain was so high it only came to my knees. So everyone raved about their breakfast (mainly why I booked here). It was not good! The sausage was spongy. The biscuits were dry. The waffle batter was watered down so much that they were terrible. It's one of the worst I've had. Needless to say, we won't be staying there again. Hoping our stay was a one-off. It was disappointing. A high note was that I slept well and the room was spacious. It is definitely a 2 star hotel!