Very knowledgeable and attentive staff, keeps me well informed.read more

Terrific Customer Svc! A rug, passed onto me, needed to be…read morecleaned and young man, Milan, helped on my original visit, as well as pick-up. He was grr-eat; professional (yet no dust on his heels), informative, and patient with my inexperience dealing w/oriental rugs. The material/rug came out beautifully; however, it was Milan that will bring me back to Paramount Rug, in Hyannis, for our kitchen/hall floor replacement needs (after the cabinets are installed). The location is not ideal, but once you're inside it's not even a thought. Looking forward to revisiting in the spring.

I only had a small order. But when I walked in, I was greeted with smiles and warmth. Larry and Mel…read morewere both super helpful and I literally walked out of there feeling way better than I did when I walked in. Thank you for the laughs and all of your helpful tips. And thanks for going beyond the call with my multiple requests. It's not HOME BEAUTIFUL, but considering that this was my first backslash trim, I'm feeling mighty proud.

I needed bathroom floor tile. They helped me pick out exactly what I had in mind and everything…read moreafter that was smooth. I had a great experience here and would recommend it highly.

Small place , but great selections! Found JUST the look I wanted, that was nowhere to be found when…read moreI went to 3 big flooring stores in the area. (Was very picky trying to find an exact cooler gray "driftwood" look in vinyl) Very helpful woman running the place.

Just completed replacement of 1,900 sq. ft. of hardwood flooring. Matt and Tim were very…read moreprofessional throughout the process. The installation crew (Colleen and the two Danny's) were exceptional. Three and a half week project from start to finish, including some weekends. Vacuumed the entire work areas before leaving every single day. Only a few flaws that we identified and they resolved all of them. We're very happy with the results. Would certainly recommend them.

We had LVF installed approximately 3 years ago. When they came to our home we explained part of…read morethe installation would be in an area with ceramic tile. We were going to remove the tile. We were told no we did not need to - they could go right over it. The installation raised our eyebrows a few times but Tim and/or Matt were responsive. A little over a year later one of the planks was cracking because it ended on a grout line. Tim came out - with a new installer- to look at it. Tim basically told us we were on our own UNTIL his new installer said it was on the company due to being installed incorrectly. Tim said he would fix it 1 time only. I advised that would not be the case because his installer messed up. Anyhow, that portion on floor was replaced. Well here we are just over another year and we have same issue. We have been told we would be charged $150.00 per hour. Our response was same issue how can you charge us. Then I was asked if we had any of the product. I said yes 1/2 box. Then we were advised the flooring company went bankrupt so they couldn't do anything. What would they have done if we agreed to pay $150.00 per hour?? They were great when there were no issues!!

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

Purchased a stair runner from them two years ago. Great customer service and they work in your…read morebudget. Sadly someone dropped bleach on it. Within 48 hours I had a new runner installed. The owner gave me a great deal and got the installers right out. The installer was professional and nice. We had a great conversation. I'll go back to them for sure. They treat you like family.

HORRIBLE ! Buyer beware! Took weeks to get credit for returned rugs. Sleazy salesman could not have…read morebeen more rude when confronted about not issuing proper credit. Wouldn't go near the place.

Kents exceeded my expectations. They were patient with me whilst I chose my carpet. The…read moreinstallation was professional and the installer Arthur was an expert. Robert and Kristien were great to work with. There was a problem with one of the rooms installation ( not due to Kents but the carpet manufacturer's measurements), They replaced it and eased me frustrations. Kents is excellent with flooring options, professionalism and customer service.

I had an issue with a custom rug, Carpet Barn replaced it . They actually had someone call me ,…read morecome out to our home , discuss the situation , then replaced the carpet . The service was what I expected from a family run company . I highly recommend Carpet Barn . So rare in today's " Amazon " world !

Stay far far away from this company!!!!! The beginning of July I purchased a carpet and put a…read moredeposit down for half of the purchase which was almost $2000.00. We scheduled the carpet to be installed the middle of August. Last week I started calling them because I did not hear ONE WORD from them as to whether the carpet had come in and if the install date would be the same. I CALLED THEM 4 TIMES to see if the carpet was there and our salesman was TOO BUSY TO RETURN ANY OF MY CALLS!!! I called on friday and was promised he would call me back. AGAIN NO PHONE CALL. TOTAL GHOSTING!!!!! I finally said enough is enough and requested my money back after they had used my deposit for a month without even ordering my carpet!!!! I went into the store to receive my refund and the salesman didn't even apologize for my inconvenience!!!!! AND THE KICKER IS I STILL DON'T KNOW IF THE CARPET WAS EVEN ORDERED!!! So, as a resident of Falmouth, who has lived here all my life, I beg you to stay away from this company!!!! I am certainly going to tell EVERYONE I KNOW IN TOWN WHAT TERRIBLE SERVICE I RECEIVED AND TO STAY FAR FAR AWAY!!!

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

I had my carpet cleaned. by LoftusI have a dog , so you know why i needed it cleaned well. They…read moredid a great job and I would definitely recommend them. Bernadette Golas

The first time I used any carpet company, it was one that is always advertising on TV that you can…read moreget 50% off if you call today. Their materials were bad, the workmanship was bad, they only did some of the work I contracted for, and I had to threaten to take them to court before they offered a settlement. As part of the settlement, I had to sign a non-disclosure agreement, so I can't mention their name. Loftus was a wonderful company to do business with. I have used them twice and will use them again in the future. Jess was great to work with. This time, I had 3 rooms of new carpet, one repair where a dog had ripped up and shredded a seam, and a bunch of cleaning of existing carpets. The new carpet was high quality, and installed perfectly. The repair was so good that it is impossible to know that there was ever a problem. The cleaning turned out better than I expected. All of the workmen were super polite and did excellent work. You might save a few bucks with one of the national discounters, but in the end you will wish you had gone with someone like Loftus.