Very knowledgeable and attentive staff, keeps me well informed.read more

Terrific Customer Svc! A rug, passed onto me, needed to be…read morecleaned and young man, Milan, helped on my original visit, as well as pick-up. He was grr-eat; professional (yet no dust on his heels), informative, and patient with my inexperience dealing w/oriental rugs. The material/rug came out beautifully; however, it was Milan that will bring me back to Paramount Rug, in Hyannis, for our kitchen/hall floor replacement needs (after the cabinets are installed). The location is not ideal, but once you're inside it's not even a thought. Looking forward to revisiting in the spring.

For an expert opinion on high quality materials, come to Cloutier. If you want poor service and low…read morequality products, go to Home Depot. We're in the market for a kitchen backsplash to finish our renovations. We got 5 samples of tile from Home Depot, most arrived chipped and broken. Not to be discouraged, we decided to nix the big box brand and shop local. My parents purchased their kitchen floor here years ago, and the service hasn't wavered a bit. Their showroom is extensive, and you're greeted upon arrival. Betty quickly honed in on what we were looking for, and took us straight to the section that could meet our needs. After showing her the granite we already have, she brought out several samples and a few that varied a bit from what we said we were looking for. Well, we brought a sample home, and the one we fell in love with was actually quite different than what we thought we were looking for! They have a huge array of products at different prices. Our selection just happened to be on the low end, at $11/sq. ft. Some other marble tiles we viewed were as much as $50/sq. ft. You definitely get what you pay for - $11 was a little more than we were looking at from Home Depot but the quality of the product and the service were so much higher at Cloutier, it's worth it!

I only had a small order. But when I walked in, I was greeted with smiles and warmth. Larry and Mel…read morewere both super helpful and I literally walked out of there feeling way better than I did when I walked in. Thank you for the laughs and all of your helpful tips. And thanks for going beyond the call with my multiple requests. It's not HOME BEAUTIFUL, but considering that this was my first backslash trim, I'm feeling mighty proud.

Small place , but great selections! Found JUST the look I wanted, that was nowhere to be found when…read moreI went to 3 big flooring stores in the area. (Was very picky trying to find an exact cooler gray "driftwood" look in vinyl) Very helpful woman running the place.

Great company. Installers were the best and the floor and carpeting…read morewas done with skill and looks great. Would highly recommend the company and especially the installers. Thanks

we were screwed by this company! Their hung over installer…read morewas vomiting outside and he installed it all wrong! Hug gaps between the pieces all over. They melted down and wouldn't address the problems. Matt was OK, but his brother was unstable and screa and ran away- then called police because he was upset with us. Total insanity and the worst floor ever.

Carpets of Cape Cod earned my business the first time I walked in the door. After visiting the…read morestring of flooring stores in Hyannis and neighboring area, it was clear the Carpets of Cape Cod cared about me and actually wanted my business. Where other stores had lackluster employees who either were rushing to get out the door a half hour before closing time or who stayed perched behind the counter waiting until I looked by myself for fifteen minutes and finally asked if there were any salespeople, Jean Cote, one of the owners, at CCC was personable, pleasant and professional. I found exactly what I wanted and felt the price was fair and competitive. I was flexible on my delivery and installation since I had a seasonal cottage and not in a rush, but I was pleasantly surprised that my wait was short. Mike Cote, another owner, kept me posted on installation dates and any delays in getting products. Always apologetic, I feel he and his team were feeling the effects of insufficient staffing due to Covid and trying their best. I could not be happier with the floor that replaced a two year old bamboo floor that buckled due to improper installation by another company. I had a minor snafu because of some construction I had done that required a special transition piece after I placed my order, but that, too, was resolved to my satisfaction by Mark Cote, another family member. Today, I had a second floor installed at a different location. The team, again led by Mark Cote, did a great job working very efficiently and neatly. I could not be happier and was intrigued when Mark told me how many of his family members have been involved in the "family business". I should also shout out Brandon, who is not part of the family, but was most helpful in scheduling my recent work and ensuring that it was done on an expedited and timely basis per my request. I think there are lots of places to purchase floors on Cape Cod. Whenever possible, I would always opt for a local, family-owned business vs. a national discount store or other outlet. In the end, you support the local economy and you build a relationship with local people who are working hard to stay above water. Kudos to the Cote family and staff for doing their best during Covid and beyond! Five Stars from me!

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

HORRIBLE ! Buyer beware! Took weeks to get credit for returned rugs. Sleazy salesman could not have…read morebeen more rude when confronted about not issuing proper credit. Wouldn't go near the place.

Kents exceeded my expectations. They were patient with me whilst I chose my carpet. The…read moreinstallation was professional and the installer Arthur was an expert. Robert and Kristien were great to work with. There was a problem with one of the rooms installation ( not due to Kents but the carpet manufacturer's measurements), They replaced it and eased me frustrations. Kents is excellent with flooring options, professionalism and customer service.

I highly recommend Carpet Barn for flooring, install and great service. My husband and I own 14…read morerentals plus our own residence and use Carpet Barn in Falmouth exclusively. Our go-to person is Jan who always handles the jobs professionally and on our time schedule whether its a emergency or open ended remodel project. Plus we have additional rental property in Texas, which needed new carpeting. Jan helped coordinate our choice of flooring here in Falmouth and then contacted her counter-part in Texas to assure that we were getting the same item and color saving us a trip to Texas. We can count on Jan to always give us great advice and service. She will tell you true! She gets the job done!

They installed carpet in 2021. Hallway is bunching up and they wanted $850 to come ALL the way to…read moreDennis.

I went to Ideal for pricing and product idea's for my living room, from the moment i walked in the…read moredoor i felt welcome and invited to ask questions. By the time i walked out the door I had everything i needed to make a decision. From start to finish including the install everything was handled professionally and I will definitely go back the next time I need flooring. Thank you for making everything so simple.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

I had my carpet cleaned. by LoftusI have a dog , so you know why i needed it cleaned well. They…read moredid a great job and I would definitely recommend them. Bernadette Golas

The first time I used any carpet company, it was one that is always advertising on TV that you can…read moreget 50% off if you call today. Their materials were bad, the workmanship was bad, they only did some of the work I contracted for, and I had to threaten to take them to court before they offered a settlement. As part of the settlement, I had to sign a non-disclosure agreement, so I can't mention their name. Loftus was a wonderful company to do business with. I have used them twice and will use them again in the future. Jess was great to work with. This time, I had 3 rooms of new carpet, one repair where a dog had ripped up and shredded a seam, and a bunch of cleaning of existing carpets. The new carpet was high quality, and installed perfectly. The repair was so good that it is impossible to know that there was ever a problem. The cleaning turned out better than I expected. All of the workmen were super polite and did excellent work. You might save a few bucks with one of the national discounters, but in the end you will wish you had gone with someone like Loftus.