Very knowledgeable and attentive staff, keeps me well informed.read more

Terrific Customer Svc! A rug, passed onto me, needed to be…read morecleaned and young man, Milan, helped on my original visit, as well as pick-up. He was grr-eat; professional (yet no dust on his heels), informative, and patient with my inexperience dealing w/oriental rugs. The material/rug came out beautifully; however, it was Milan that will bring me back to Paramount Rug, in Hyannis, for our kitchen/hall floor replacement needs (after the cabinets are installed). The location is not ideal, but once you're inside it's not even a thought. Looking forward to revisiting in the spring.

I only had a small order. But when I walked in, I was greeted with smiles and warmth. Larry and Mel…read morewere both super helpful and I literally walked out of there feeling way better than I did when I walked in. Thank you for the laughs and all of your helpful tips. And thanks for going beyond the call with my multiple requests. It's not HOME BEAUTIFUL, but considering that this was my first backslash trim, I'm feeling mighty proud.

I needed bathroom floor tile. They helped me pick out exactly what I had in mind and everything…read moreafter that was smooth. I had a great experience here and would recommend it highly.

Small place , but great selections! Found JUST the look I wanted, that was nowhere to be found when…read moreI went to 3 big flooring stores in the area. (Was very picky trying to find an exact cooler gray "driftwood" look in vinyl) Very helpful woman running the place.

Excellent workmanship and service. Matt Beauregard managed the project (Floor/Stairway refinishing…read moreand Stairway runner/carpet) on time and on budget. The results were dramatic. Our 20+ year old pre-finished 3/4 maple planks were looking sad from weekly summer renters and winter water damage. After the windows were replaced it was time to do the floors. Instead of replacing good wood, we opted for refinishing. The crew cleanup pretty well, but Matt opted to hire a cleaning crew that left our home sparkling. As always with a project there are some small problems, and Matt resolved all of them. Im a happy customer and I won't hesitate to work with Floor Coverings International again.

Just completed replacement of 1,900 sq. ft. of hardwood flooring. Matt and Tim were very…read moreprofessional throughout the process. The installation crew (Colleen and the two Danny's) were exceptional. Three and a half week project from start to finish, including some weekends. Vacuumed the entire work areas before leaving every single day. Only a few flaws that we identified and they resolved all of them. We're very happy with the results. Would certainly recommend them.

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

Purchased a stair runner from them two years ago. Great customer service and they work in your…read morebudget. Sadly someone dropped bleach on it. Within 48 hours I had a new runner installed. The owner gave me a great deal and got the installers right out. The installer was professional and nice. We had a great conversation. I'll go back to them for sure. They treat you like family.

HORRIBLE ! Buyer beware! Took weeks to get credit for returned rugs. Sleazy salesman could not have…read morebeen more rude when confronted about not issuing proper credit. Wouldn't go near the place.

Kents exceeded my expectations. They were patient with me whilst I chose my carpet. The…read moreinstallation was professional and the installer Arthur was an expert. Robert and Kristien were great to work with. There was a problem with one of the rooms installation ( not due to Kents but the carpet manufacturer's measurements), They replaced it and eased me frustrations. Kents is excellent with flooring options, professionalism and customer service.

I had an issue with a custom rug, Carpet Barn replaced it . They actually had someone call me ,…read morecome out to our home , discuss the situation , then replaced the carpet . The service was what I expected from a family run company . I highly recommend Carpet Barn . So rare in today's " Amazon " world !

Stay far far away from this company!!!!! The beginning of July I purchased a carpet and put a…read moredeposit down for half of the purchase which was almost $2000.00. We scheduled the carpet to be installed the middle of August. Last week I started calling them because I did not hear ONE WORD from them as to whether the carpet had come in and if the install date would be the same. I CALLED THEM 4 TIMES to see if the carpet was there and our salesman was TOO BUSY TO RETURN ANY OF MY CALLS!!! I called on friday and was promised he would call me back. AGAIN NO PHONE CALL. TOTAL GHOSTING!!!!! I finally said enough is enough and requested my money back after they had used my deposit for a month without even ordering my carpet!!!! I went into the store to receive my refund and the salesman didn't even apologize for my inconvenience!!!!! AND THE KICKER IS I STILL DON'T KNOW IF THE CARPET WAS EVEN ORDERED!!! So, as a resident of Falmouth, who has lived here all my life, I beg you to stay away from this company!!!! I am certainly going to tell EVERYONE I KNOW IN TOWN WHAT TERRIBLE SERVICE I RECEIVED AND TO STAY FAR FAR AWAY!!!

I went to Ideal for pricing and product idea's for my living room, from the moment i walked in the…read moredoor i felt welcome and invited to ask questions. By the time i walked out the door I had everything i needed to make a decision. From start to finish including the install everything was handled professionally and I will definitely go back the next time I need flooring. Thank you for making everything so simple.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

The first time I used any carpet company, it was one that is always advertising on TV that you can…read moreget 50% off if you call today. Their materials were bad, the workmanship was bad, they only did some of the work I contracted for, and I had to threaten to take them to court before they offered a settlement. As part of the settlement, I had to sign a non-disclosure agreement, so I can't mention their name. Loftus was a wonderful company to do business with. I have used them twice and will use them again in the future. Jess was great to work with. This time, I had 3 rooms of new carpet, one repair where a dog had ripped up and shredded a seam, and a bunch of cleaning of existing carpets. The new carpet was high quality, and installed perfectly. The repair was so good that it is impossible to know that there was ever a problem. The cleaning turned out better than I expected. All of the workmen were super polite and did excellent work. You might save a few bucks with one of the national discounters, but in the end you will wish you had gone with someone like Loftus.

Jess was unreal! She was so patient with me throughout the process. She came to my house for the…read moremeasure and brought 2 carpet types she thought I might like based on the description, But I had to see them all to be sure so I went to their shop only to pick out the exact one she brought. She really knows her stuff. I was extremely nervous about the installation, but there was no reason to be. They showed up an hour before expected even and were so extremely friendly and polite. They worked around my furniture I couldn't move out of the room and left my place spotless when they were done. Couldn't be more thankful for their help. Really glad I decided to use Loftus over the big home improvement stores. (By the way, I thought it would be a lot more expensive to use Loftus, it was the same as the home imprudent stores, just with much MUCH better customer service and communication). In love with my new carpets. I'll be back to post photos!