When my husband's favorite tent needed the elastic cord in its poles replaced, we checked online…read morewith the manufacturer. It could be done by mail shipping to and from Steamboat Springs, CO. They would check it, send an estimate and with acceptance repair and ship it back. That seemed unnecessarily complicated from a place like Boulder, home of many outdoor gear companies and repair support. We stopped in to the place we had purchased it, our REI store being incredibly helpful and knowledgeable of such repairs, though they don't do any themselves. They gave us two names, Bare Boulder being the most comprehensive and a 20 minute drive away, on a prominent street in Lafayette. I called, got info from the owner, Eli, about general pricing and timing. We took the bag of poles out 3 weeks ago, the estimate in person was at the low end of general approximation on the phone. We dropped it off and was told about 3 weeks as my husband had no need to camp with for at least a month. We picked it up today, ready on time and beautifully done with even higher quality cord than original. The shop is amazing, with antique sewing machine display, thousands of sizes and colors of zippers, piles of buckles and straps. It appears he can fix such parts on almost anything, luggage, jackets, backpacks, scuba BC vests, tents handbags, tote bags, recreation gear galore. We will certainly return as we wear out more and more of our gear.

Rude, disorganized, poor quality. I dropped off a leather bag to get a strap re-attached and was…read moretold I'd get a text when it's done. A month later, the text or call never came. 5 weeks later, I picked up the bag, and was sad to see the poor, sloppy craftsmanship. They didn't even use the correct color of thread. Bag was returned with scratches that weren't there before either. Poor communication, craftsmanship and attitude.

I took my grandson suit shopping for prom. He had a limited budget, so we almost didn't stop at the…read moreHugo Boss store, we didn't think we could afford it. John was the person who helped us, and he was wonderful. Not only did he really listen to what my Grandson wanted, but went out of his way to go into the "back room" to find sale items within our budget. Haden came home with a beautiful suit that he can use for many years. This store was very nicely organized, and John was great.

Such a fun place to shop. I do wish it was closer to me, but it is certainly worth it to take the…read moredrive.

Customer's are ignored at this store. They are open limited…read morehours on limited days so you'd think they'd capitalize on helping clients while they are there. I went the other night and had to bother the two young ladies during their intense conversation about whatever. I was in the store for 20 minutes without them even noticing. It's a shame because they have beautiful and quality handbags, shoes and accessories. I was shopping for a new purse, wallet, earrings and shoes. I ended up leaving empty handed since the two ladies were too busy to even notice. There were 6 customers in the store while I was there. All of us left without buying. Sad.

I'm sorry but Kate spade overall has gone down hill. Their stuff is trash the jewelry always…read morebreaks. 3rd time had to return jewelry for it not clasping. Don't waste your money on cheap stuff that is over priced and doesn't last.

Cannot exchange stained white purse within 24 hours of purchase! This place is unbelievable…read more Bought a white leather purse (not even on discount/sale), and when I got home, I noticed light stains which were not visible in store light. They would not exchange it even with receipt and within 24 hours - the only exception would be if I had my phone number with them on file - which they never told me is required for warranty when I made the purchase. Zero customer service, and shame on them for selling a damaged product. Lost customer for life.

Omg, I had the worst experience with this store at the Denver Premium Outlet location. The staff…read morewas super super RUDE! We asked nicely and respectfully to try a couple perfumes and they looked at us like we was bothering them. NOT A SINGLE SMILE. NO ANSWER BACK to customers. I hope this is not because we are ASIAN because RACISM is the most terrible thing for this community. You don't want to take your money to support this type of customer service. Just take your business to where else that respect you. Perfumes are not cheap and We are not asking for free. We still bought an $100 bottle of perfume. And I regret everytime I think about their attitude. We was at the store at 8:00pm on the 26th, DEC of 2022.

Unfortunately, our experience at this shoe store was not a positive one. My pregnant wife and I…read morecame in to purchase new shoes for both of us. We found the shoes we wanted, but my wife needed to use the restroom. When I asked one of the managers, they said it was okay but then told a worker to inform me that the restrooms were unavailable because they had just been cleaned. This was very inconvenient for us and we ended up leaving without buying any shoes. As regular customers, we are disappointed and will not be returning after this incident.

Worst customer service in my life!!!!!!! Go there to get shoes for my kids and they ask to go to…read morethe restroom. Was told by an employee they would grab the key then meet us back there. After a few minutes she comes back and says someone is using it and we could wait. We did, for 10 minutes. My kids are actually crying they need to go soo bad. A store worker comes out of the bathroom and says they are closed and we couldn't use them as they close in an hour. Her name is Aspen, I tell her they have been waiting and if they could use go real quick, with attitude she says nope they can go and we can leave. I have never seen this lack of customer service and will be never returning. Then folks at Famous Footwear Nextdoor were amazing and will be getting my business now on.