The customer service at NFCU is top notch. All the tellers and staff are friendly and…read moreknowledgeable. AnaRea Buckley is teller that stands out and goes the extra effort to ensure all your questions are answered and your needs are taken care of before you leave. NFCU has some of the best interest rates for checking / savings accounts, credit cards and loans. For credit unions you can't go wrong with Navy Federal.

Completely unhelpful in every possible way. My mother passed away so my father, who is a joint…read moreaccount owner, and I went in person with death certificates, IDs, etc. to get me added to the account to help pay the bills. We were told by Madison that it would have been much easier had my mother taken care of adding me prior to her passing. Sorry that wasn't our top priority while she was in the hospital for 22 days and hospice for 3 before she passed. Silly us! Long story short, they can't do anything to help in any way, and we need to wait for Tracie with survivor support to get back to us in "1-2 business days" to tell us that we'll need to close the accounts and open new ones. You can count on that happening...new ones at Wells Fargo across the parking lot. They also have the wrong phone numbers and email addresses associated with the accounts and we can't even get those corrected. A completely useless visit. Wells Fargo, on the other hand, was able to add me as a user to their joint accounts with no issues at all. So, it's not a banking industry issue, it's a Navy Federal issue. It's exactly why I personally stopped using my account with them years ago. Their motto is "Our members are the mission". Yeah, if the mission is to be unhelpful and add a bunch of red tape to a simple process. I'd give zero stars if that was an option.

I was referred to this lender by my realtor Vanda Kennedy and boy was I glad I listened to her. My…read moresituation was a bit of a mess with me having to switch lenders but once I got to Ivy everything was smooth sailing. She was so kind and relentless while still being professional. EVERY woman who worked on this deal did their very best to ensure we closed on time and I am so grateful for them. Whenever there was paperwork that required signing it was uploaded to my customer portal profile which was amazing so I was always aware of what was needed or what had already been completed. Whenever I had questions she was an email or phone call away not forcing me to speak with her assistant which I appreciate. This was a pleasant experience and hopefully the interest rates will go back down so I can buy with OVM again. Signed- Your future real estate mogul

This comany does not show repect on women and racist. My husband and I recently get a house use VA…read moreloan through them. Since he is not allowed to use the mobile devices during work, I am the one to pay the down payment, contact the office, scan and signed all the documents and dealing with the emails using my own email adress. While one day before the closing day, Leslie Guidry emailed my husband at the back of me to ask if want to put me on title. I found it is ridiculous and not show respect on me. It is not professional either, they at least needs to cc me to let me know. Also, there is zero communication with the employees in this company. Every time Leslie Guidry and Michael Oak tell us different stories and sent us different emails. For example, one person said we need this and then the other one said we do not needt this documents. I am wondering if they work for the same company or it is juts scam. I know it is COVID time but they do not do their job, and just send their customers wrong message instead of communicating with other first. HIGHLY NOT RECOMMEND

Anita Lumpkin, Carol McKenna and their Team have done an Excellent job on every real estate…read moretransaction I have asked them to handle for me. Investment Realty Mark Scott