I was in the Petersburg area and needed wiper inserts for my 2011 Civic. I called to confirm the…read moreparts were in stock and stopped by on a Friday night around 5:40pm. There was no one in the service area, but an employee noticed me and instructed me to purchase the inserts from the parts department and pay for them at the cashier, then he'd get a service technician to install them for me. The parts guy, cashier, and service technician were all very friendly. Even though the tech mentioned that he was the only one working due to vacations, he took the time to show me how to install the inserts. I was in and out in about 20 minutes. It started raining on my way home, so I was happy to have good working wipers. I've never been at this dealership before, but my experience was very pleasant.

A family member contacted me about a warranty issue with a cash purchase of a vehicle a couple…read moreyears ago. The battery had been replaced 6 months ago- the vehicle broke down again- was towed to this location. There was at best tenacious communication with the family member & the shop manager. The situation was finally handled by a salesperson- Tory Gilbert who offered to purchase the vehicle. The main thing is he was empathic but nicely emphasized the warranty situation. He was courteous- professional & provided excellent feedback to the owner & myself- he deserves a 5 star but not the dealership in my opinion. There was a breakdown in communication with the shop manager & owner. I'm happy Mr Gilbert was effectively able to tone down the rhetoric. The lower rating for the dealership is because it was evident the "bumper to bumper warranty was not thoroughly explained- it was an opportunity to sell the warranty- so the owner had to purchase another battery & get the vehicle on the road himself. I'm sure- lessons learned on both sides

I purchased from Car Corral II at the beginning of September 2021. I met with my salesman whose…read morename was Daniel. He was by far one of the nicest people I have ever had the pleasure of dealing with. Daniel was also very honest and a just good human being all the way around. He never once pressured me to purchase my truck and never tried to feed me things he thought I wanted to hear. He won my business just by being honest and again not trying to sell me my vehicle. I took the vehicle for a test drive and basically knew it was exactly what I needed, the price was right and I was able to get them a check the same day. I was encouraged to take it to my mechanic if I wanted to and if something came up to give them a phone call. They offered me a 30 day warranty and again I was encouraged to call them with any issues. After driving the truck a bit I started to notice a mechanical problem, however these things can be expected when you purchase a used car. Car Corral also knows things happen and this is why they offer a warranty on all their vehicles. A company that purposely is selling bad vehicles would not offer a warranty of any kind, it just would not make business sense. I reached out to Daniel who told me to bring the vehicle back so they could help me out. I brought the vehicle back and to my surprise was given a loaner vehicle to drive while mine was being looked at. You can't even get a loaner vehicle at franchised dealerships these days, so this was an awesome benefit. I drove their loaner vehicle for a few days before receiving a phone call telling me to come pick up my truck. I arrived to pick up my truck and they said they were unable to locate the problem. However they didn't just say sorry about your luck they told me to take it to one of my mechanics and see if they could find anything. I took the truck to a different mechanic and they were able to locate my concern. I sent over the work order to Car Corral and they assisted me by helping me pay the bill. There was very little push back on this and I was pleasantly surprised. The customer service and integrity of this dealership is second to no one. They may not be a franchised dealership but they are not a "buy here pay here" either. These guys will take care of you even after you hand them their money. Thank you!

Had such a great experience here! Tyler Rolle took care of us with all the preparation to order our…read moreFord Lightning and he couldn't have been more courteous and respectful. Anticipated our needs and answered all our questions with the utmost professionalism. Ask for him when you go and he'll take care of you, we highly recommend him!

After reviewing what was available via their website, I arrived with the intent to talk with a…read moresalesperson. But, despite wandering the outside lot for over an hour, I was never approached by a single salesperson. So, I then wandered inside, where I was again seemingly ignored. So, I simply left, and look my business elsewhere.

Accidentally wrote a review that I hit the wrong number. We had our vehicle serviced on 7/23/25…read moreand Cheryl was an absolute awesome service rep. I am amputee as of January 2025 and she looked after us and should be considered an asset to your company. I apologize for the misunderstanding with the previous survey.

My experience buying my leer 100xr for my 2021 Tacoma was amazing. Darryl, the owner, was extremely…read morenice and knew his stuff. Was super helpful in picking out the accessories for my camper shell. I really liked how he wasn't trying to sell you on anything when he had every opportunity to. He seemed genuinely interested in customizing the shell for your specific needs. Would highly suggest working with him or purchasing from here. He has other businesses as well, so check them out!

I was very pleased with the versatility and professionalism the owner of the business possesses…read more Darrell is a smart man, who has intelligently diversified his business. I emailed back and forth with him about a LEER camper shell for my vehicle. He was courteous and quick to respond to my inquiries. He laid out all available options to upgrade my topper, showing me what those options would look like, and gave practical advice based off of my needs. When the topper arrived, installation was smooth and faster than expected. I couldn't be happier with the product and owner himself. Highly recommend for vehicle rentals, camper shells, and all your shed needs. Darrell is a wonderful person

I had an amazing experience recently at South Richmond CDJR. I went to get an oil change and tire…read morerotation. I was met with an amazing team of people who were excited of my arrival. I was checked in quickly and efficiently by a wonderful advisor named Nina. She took my information and escorted me to the waiting area. While waiting, I saw an employee who greeted me with a smile. We chatted a moment and he asked me about my service today. After a fried conversation, I found out it was the Service Manager, Travis. He was very nice, approachable, and eager to answer questions. Before I knew it, Travis came back and informed me that my vehicle would be ready soon. He was checking on his team and getting a status report. I thought that was a nice touch. When leaving, the service advisors were so nice. They got me processed and along my way rather quickly. My car was purring like a cat. I will be back.

We drove almost two hours to come here, only to find out the car we were going to buy had been sold…read moredays ago. The ironic thing is we called to make sure the vehicle was still available. Complete waste of time.

This company provided quick and complete service to my Subaru and provided me with a loaner for the…read moreday, which I greatly appreciated. Mindy (Service Manager) was kind and understanding and offered several options for addressing any issues that may be of concern in the future. I would not hesitate to refer friends and associates to this awesome dealership.

They checked my warranty to find that my tire sensor issue was covered! Comfortable waiting area…read more Free car wash, After service (sometimes unavailable)

Once again they exceeded my expectations. The repair came in early and with a discount (coupon)…read morethey offered me. After a nightmare at PEARSON Hyundai and WEST BROAD Hyundai. (One mounted directional tires backwards. When I returned saying the car pulled worse than before they also admitted not doing the alignment I had paid for because of time. Had I not returned they would not have told me. They let me drive out having paid for work they did not do! The other overfilled the oil at a change by double and neglected to fill the radiator at a flush!!!!) If I hadn't checked the fluid levels who knows what damage would have occurred to my car.) NO SUCH PROBLEM AT GATEWAY. It is nice to go somewhere you can trust and the polite helpful staff are truly appreciated. Many of my colleagues have Hyundai models and I tell all of them: Gateway is the BEST!!! Even if they are 15 minutes south of Richmond on 95, it is worth the extra few minutes drive. They do it right the first time, no excuses and don't mind answering questions. I couldn't say enough great things about them. THANK YOU VERY MUCH.

I had a truly frustrating experience at CMA Hyundai when I brought my Sonata in for a…read morerecall-related engine inspection. I had already spoken with Hyundai Customer Care, who confirmed my vehicle was affected by the recall and told me to take it to a dealership for a free inspection. When I got there, I was told I'd need to pay $205 out of pocket, and the person at the service counter told me "corporate has nothing to do with the service department" -- even though the recall policy on Hyundai's official site says the inspection is 100% free. The staff member was rude, dismissive, and acted like I was the problem for questioning it. Thankfully, Hyundai Corporate stepped in again and helped me get scheduled at a different dealership that was far more professional. CMA Hyundai clearly doesn't follow Hyundai's recall policies and doesn't prioritize respectful customer service. I won't be back.