The declutter and organize package is a scam. There arent professionals working here. I'm a working single mom, I paid a lot of money for this service. I got 3 cleaners with no declutter or organizing skills. They didn't know how to sort recycling, they dumped out my apple cider vinegar and threw out some containers I use. They didn't declutter, they stacked stuff in piles. The dishes were still greasy and cloudy. I would not ever recommend this service or this company to anyone I actually care about. I needed help and I got scammed. This is a stress no one needs. Find a better service. read more

Rude owner with terrible customer service. I paid way too much money for a "deep clean" in a house that was basically already clean. The owner admitted that it wasn't a "deep clean" at all. Dirty rags left on counters, the bathroom floor was never washed, no attention to detail whatsoever. On one occasion the cleaners came and went completely unnoticed. Her pleasant responses on here about customer service are absolutely hilarious as I found her to be rude and belligerent from day 1. read more

tl;dr: Cleaners have no attention to detail, didn't actually organize anything, showed up late and left early, then the owner got shady with me when I tried to get a refund for all the work they chose not to do. -- I hired this company for a four hour organizing package because I was overwhelmed to tears with the mess my house was in and realized I desperately needed some help with it. The three cleaners showed up an hour late and did a light cleaning. The girl working in the bathroom was okay, she actually took everything out and tidied it up. I pointed out that my kitchen cabinets were in disarray and that was one of the things I really wanted organized. When the cleaners were done I was shown the "work" they did, but everything in the kitchen looked the exact same; the tupperware I'd shoved into the top shelf didn't look like it had even been touched but the cleaner just waved at it and said "this was fine so I just left it." After I explicitly told them it was not fine and I wanted it organized... I had pre-paid for 4 hours but after about an 1.25 hours they told me they were done and just needed to mop. They didn't touch any of the bookshelves and beyond vacuuming and mopping the bedrooms I don't think anything in them was organized. The lead cleaner told me they'd let the owner know the job didn't take as long as expected, so I figured that meant they would refund me for the rest of the time. After the cleaners left, I was beyond disappointed. After paying all that money, my house was no more organized than it was before I came, and I could have done the amount of cleaning in under an hour that the three of them did in an hour and half. After two weeks I still hadn't gotten a refund, so I emailed the owner, who was very rude to me. She told me there was a 2 hour minimum charge, which is not mentioned anywhere on their website or in the policies I was given by them. I pointed that out, and that if there was a 2 hour minimum charge they should have stayed and cleaned for 2 hours. She then told me the cleaners had actually been there for 1.75 hours so she just "rounded up." Super shady. She also snarkily offered to send a team back to my place to clean for 15 minutes. The whole interaction with her was very unprofessional. read more

Did an ok job, so we'd give them a 60% rating. My wife was amazed that they clean without gloves, so she gave them each a pair to wear. They said they would call us to let us know when they'd be arriving and must have forgotten, because they were on the doorstep without any notice- thus they started 15 minutes late. We had 3 cleaners ($100/hr) - so time is money! They were pleasant enough but it would be nice if they brought the professional attitude up a notch or two. read more

How is it that this company is still around? They are shysters. It seems that my sad tale is that of many. DO NOT IN ANY WAY USE THIS COMPANY!!!!!!! The promise of a 4 hour deep clean with 3 cleaners is fraudulent. They cleaned the clean areas and left the rest saying there wasn't any time and apparently went over by 15 minutes. I have mobility issues, but my house is small. I could have done the "deep cleaning" in less time by myself, but was hoping the cleaners would have the "right" cleaning solutions to do an a great job. Was so looking forward to walking into my house seeing and smelling how clean it was, but was COMPLETELY disappointed that none of the "hard" work was done. (which by the way wasn't much). They apparently took an hour to clean my tub (unfortunate because if the cleaner felt the bottom of the tub it was gritty from a solvent I require so I don't slip in the shower. I have to reapply. When I approached the owner Celeste with my observations, she was rude and unaccommodating saying my house was a mess and showed me my tub. Terrible customer service! Terrible cleaners! HUGE RIP OFF!!!!!! CAVEAT EMPTOR...lesson learned. Waste of of money. read more

Not impressed. Not only was our appointment rescheduled, but they only stayed an hour when we purchased a two hour "Groupon". It would have been one thing if they stayed only an hour and did a stellar job- but half the things on our list weren't even touched and the meager attempt at cleaning could have been done by one person alone in half the time. I don't know much about this company but an educated guess would lead me believe they have a substandard business design, poor materials and a lackluster work ethic. read more

My wife hired Clutterbug to clean for the holidays. They showed up an hour late and left early taking the money with them. After we walked around the house looking at all the things they missed or skipped over and then spent two hours ourselves finishing what they (barely) started. They did however have time to stop in our driveway before starting for a smoke and bring the smell into the house. Clutterbug advertised themselves as the top choice for cleaning in the area. If our experience is any indication that's quite a delusion. read more

I wish I'd have checked Yelp before calling this shoddy outfit. Don't believe a word about "deep cleaning" and excellent customer service because you don't get either. read more

Although I believe Clutterbugs mainly focuses on cleaning homes, we use them to clean our offices. They do a great job. I'd recommend Celeste and her team to anyone! read more

Unable to give me a time to schedule an appointment. We were attempting to use a groupon and it has now expired. Celeste said it was no problem to reschedule and use the groupon as they could't give me a time last time when they would be here last time. Now she is pretending she doesn't know me, trying to say I can apply the groupon to knock down their hourly rate, etc. I've since emailed the recorded call of her saying I could use it, along with the email where she is pretending she doesn't know me to a local radio station to share. I have also gone to groupon for a refund. Very unorganized scheduling, and not professional. read more

I have an AirBNB which needs everything done when a guest leaves. Do not count on this cleaning company to do a full cleaning job. I have my regular cleaner who does more in four hours by herself than the expensive six hours that this company charges. Last week I went to the house after they had done a 'full job' - not one bed was stripped, no laundry done, the pantry wasn't cleaned and I found an IPad in the couch- and they were there for 6 hours. What did they do for six hours? Will not be hiring them again. read more

The employees who did the cleaning were lovely but my experience with the owner was extremely disappointing. I booked a "move out" clean through their online service. My booking wasn't acknowledged until I called *her* the day before and she seemed a little surprised, which suggests to me there might be a glitch in their system. The move-out clean was not cheap and I assumed it would be very thorough, but I know that corporate landlords in Halifax would not have accepted this as sufficient from a tenant as there were several areas left totally untouched (behind appliances, light fixtures, cobwebs...). They finished over an hour early (before I noticed these things) and told me that the price would be adjusted accordingly. This is where the really unfortunate customer service experience began: after several days my card was charged for the full amount (around $100 more than the employees said it should be). I left her a polite message on the assumption that maybe the online booking service had automatically charged me (not even intending to complain about the missed areas because I didn't want to cause a problem for the staff who did the cleaning). She didn't respond. A few days later I sent an email and received no response. I called again a week later and she told me quite rudely that she would look into it but she wouldn't have time to for a few days, and that I probably wouldn't get a refund anyway because the cleaning takes as long as it takes. I think I left her one more message but I have never heard from her again. I have a rental property and am doing renovations. I will need to have thorough cleaning done on a regular basis. I won't be calling Clutterbug again unfortunately. This is not a normal way to treat customers. read more

Called several times. My call wasn't returned twice. Another time Celeste said she would get back to me to book a time when she knew the schedule better (?!) and never called back after that. Tried again a month later and got another run-around about not being able to schedule anything right now. Check the four filtered reviews not shown [see link below] more of the same... read more

If you want a good cleaning from a quality company go someplace else. We hired Clutterbugs because they are local and their website seems impressive. We wish we didn't. To start with they left 20 minutes shy of the time we had paid for (our security system has a timer). In the living room the only reason we knew they were in there is they straightened the cushions and left a pile of dust under a chair. In the bathroom nothing was moved on the countertop and the shower looked like it had been sprayed to make it wet but was not cleaned. I would like to think this was an off day but I've since heard the same kind of story (or worse) from other people. We were going to complain but I was also told not to try to call the owner unless i want to get screamed at so we decided it wasn't worth the bother. It's a shame that a local company is like this and that I have to write this review but they need to know and so do you. Go someplace else. read more

We had the same terrible service. They didn't even bother to show up for a couple appointments. Not even a phone call. Their company is not based on quality service, but in trying to make a quick buck. We were hoping we'd found a bi-weekly cleaner, but I've since found a really good cleaning company that we're happy with. read more

FAIR WARNING NEVER hire clutterbug cleaners on two different occasions meat items out of our freezer in the basement went missing Roasts Steaks also Change out of our savings jar. We had several loonies and toonies and they seemed to have vanished after Clutterbug cleaners came and went. I'm not sure what else went missing but do not hire these thieves read more

Clutterbug has cleaned my house for years. They always come with smiling faces and do a great job, They come as a team which means my house is sparkling in 2 hours or less when I am in a panic to have a special cleaning last minute they always accommodate. read more

We hired Clutterbug to clean our house monthly. The first few cleans were great, then it all went downhill. On the last (and final) cleaning, they made a huge mess, didn't clean it up and then denied they caused any damage. When we complained to the owner, she was very dismissive and rude. Appalling customer service. I would not recommend their services. read more

Clean my apartment bi-weekly while I'm at work. Although they sometimes miss the appointment, they are always quick to let me know and reschedule based on what works for me. read more

We purchased a Groupon with Clutterbug Cleaning and were extremely unimpressed with the work that was done. Clutterbug's Cleaning are known for focusing on cleaning homes, so we thought that our small apartment would be a breeze for them. Sadly, this was not the case. Our Groupon was purchased for two hours of cleaning with two ladies, and we left a note on the table explaining what we'd like to see done and possible things for them to focus on. I was shocked to find the cleaning ladies packing up and leaving after I had only been gone from the house for ONE HOUR. The boss tried to explain to me that instead of having two ladies clean, they brought 3. I'm not sure how 150% of the man-power should result in 50% of the time spent cleaning but I was already unimpressed. One of the ladies was clearly new to the job and was under supervision pretty much the whole time (taking away from the "extra" person they had brought). Once they promptly packed up and left I went through the house expecting to see that they'd finished everything on the list in no time. This was not the case. Our biggest request was that they remove pet hair from the furniture, which was not touched AT ALL. It seemed that all they had done in the short time they were there was vacuum (in a mostly wooden floor house, a cleaning company that doesn't own a broom??), and a pathetic attempt at mopping. There was still sauce on the kitchen floor where there had obviously been no effort put into the cleaning. I feel like what we received from Clutterbug's Cleaning was NOTHING compared to what we paid for and what we expected to get out of this service. When we called the company back to voice our concerns the woman was extremely rude, and said that their job was done. Pretty poor customer service if you ask me! I would not recommend this service to anyone as I feel like children could have been more efficient in the time that was provided. Very unsatisfied!! read more

My husband purchased a voucher through Dealfind. Attempts to redeem the voucher were unsuccessful. Tried to redeem during December but the company was completely booked, which is definitely valid. When we tried to redeem in January, the company responded to our initial e-mails to schedule a time, but did not respond to confirm the date we requested. Attempts to contact the company via phone and through their company website to ensure they were going to show up on the requested date also went unanswered. And of course, they did not appear on the date we requested. We did file a complaint through Dealfind (which dealt with our issue promptly -- they obviously value customer service). We did finally receive a call from a company representative who said they never received any e-mails from us. Interesting because we have copies of our e-mail paper trails. This goes to show this company takes no responsibility or ownership for their actions as they most certainly received our e-mails. In the end, we have decided we would rather receive a credit for our voucher than to use this company. If you are looking for cleaning service, do your due diligence and research the company or use an established business with a good reputation. read more

I don't normally write reviews but I feel I need to on this one- people need to be warned. I had purchased Groupons for myself and a friend as a gift and it has been the WORST experience ever. I don't even know where to begin. Before I purchased 4 groupons I contacted the owner Celeste who assured me they serviced my area in Halifax and that they were available on Saturdays. AFTER I purchased the Groupons and call to book an appointment SEVERAL TIMES leaving messages without a return call, I attempted one more to time to contact her and she then informed me- they do not service west end Halifax and does not work on Sat. Finally she offered the number to her other Franchise , I booked an appointment and they came to 'clean' my house. Needless to say, I had to clean it after they left. NOTHING WAS DONE!! The place was not vacuumed and it took one of the girls to clean my very small bathroom (which I had only cleaned myself a few days before-it took her 2 hours!!). I used to have a cleaner come in and do my entire home in 5 hours and she was wonderful. This cleaning was the worst ever... Very unprofessional and worst customer service. read more

Clutterbug cleaned my house. They did a VERY poor job. The owner has ignored my attempts to resolve the issue with her and overcharged me as well. Celeste Levy, claims that 3-4 people come at a time and typically they come for an hour or a little more (they have helped me with cleaning for almost a year and usually do a fine job although there have been some issues in the past as well). I had explained to her that I need to rely on consistent quality service as she most often cleans between my Air BnB guests for me when I am not there to quality check or go through and fix up missed bits myself. This time on May 3rd was outrageously negligent. I came home to find garbage all still in can, food crumbs on kitchen counter, a big milk splotch on kitchen floor (which would indicate that floor had not been mopped), a thick layer of dust on lamps in bedroom, and a dirty and hairy bathroom floor. I took photos of this and sent them to Celeste and complained about. She said she would send someone the next day to fix it. She did and i came home to find the milk splotch still on the kitchen floor in the same place. The bathroom floor and kitchen counter looked like it had been given a quick pass but still there was dirt and hair and food on these surfaces and it was the same stuff that was there the day before. It looked like someone had come in for a few minutes and that was it. She sent me an invoice which charged me a half hour extra for their return on the second day. I contacted Celeste and asked her if she could please come and meet with me to discuss the issues and i thought generously told her "maybe my expectations do not meet what service you are willing to provide, can we please meet to talk about expectations and services provided". I felt like being very generous because I am a small business owner myself and know the issues related to staffing and performance etc. I didn't want to go online and write a nasty review without giving her a really good chance to make good on things. I never heard back from her until i recieved the invoice for the cleaning which charged me an extra 1/2 hr. for the time they came back to fix neglect from day before (which they didn't actually do). I waited some time to hear back from her and in the end I only heard from her to request payment of the invoice. I told her if she made a new invoice which only reflected the time they were here on the first day and not the extra time they came back the next day, i would pay it immediately and we could be done with each other. I also told her that i felt compelled to write about my experience in a review. She said she would definately not re do the invoice and if i wrote a review online about my experience she would follow up with a statement about what an impossible to please customer i was. Would you like to see the photos yourself? I feel this is an outrageous show of negligence and lack of professionalism on the part of this business. read more