Very rude receptionist on arrival. The hotel couldn't find our reservation and had no rooms available - they booked us an alternate hotel 7 miles away but charged a 'no show fee' which was MORE money than the original booking. When I complained I was told they couldn't refund this... but if I paid for ANOTHER two night stay then they would give me an additional night for free. Seriously!? For a large hotel chain they are very greedy! I booked a spa weekend here to relax and the whole experience was stressful. Bad management, bad customer service, very disappointing! read more