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ClubWAKA

2.2 (6 reviews)
Closed • 9:00 am - 5:00 pm

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Genesis Health Clubs - Orlando Sportsplex

Genesis Health Clubs - Orlando Sportsplex

3.4(24 reviews)
7.5 km•Horizons West / West Orlando

I cancelled my membership in person on February 1, 2026, and what happened afterward has been…read moreextremely frustrating and concerning. When I cancelled, I spoke with Mark Vassallo, who told me I would be charged for February and could use the gym through the end of the month or roughly early March. I accepted that and considered the matter resolved. For context, the last time I actually used the gym was January 19, and when I cancelled I had no intention of using the facility again. However, after cancelling I was still charged multiple times: * $148.04 on February 3 for membership dues * Another fee on February 17 * Another $148.04 membership charge on March 3 That March 3 charge should never have happened, and I am currently disputing it. Even more troubling, when I went back to the gym to address this issue I was given a "cancellation document" that I had never seen before. On February 1 I did not sign any documents and was not given any paperwork. The document I received later contains a signature that is supposed to be mine, but it is clearly not my signature. It appears that my signature was forged on the document, and the other signature on that form belongs to Mark Vassallo, the same employee I dealt with. When I asked Mark for his business card so I could document the interaction, he refused to provide it. Because of this situation I have now filed formal complaints with: * Florida Department of Agriculture & Consumer Services (Consumer Protection) * Florida Attorney General's Office * Federal Trade Commission I have also disputed the March 3 charge with my credit card company. While researching this issue, I noticed that many other reviews mention similar billing and cancellation problems, which suggests this may be a pattern. Beyond the billing issues, the overall environment at the gym was also disappointing. Many members and trainers frequently stand around talking while blocking machines and even exits, and I've seen kids running around the weights area, which is unsafe when people are lifting. Between the billing practices, the forged cancellation document, and the poor gym etiquette, this has been one of the worst experiences I've had with a fitness club. I strongly recommend that management address these issues immediately.

This gym has lots of options and glad to see they are slowly making some updates and improving…read moretheir offerings. The friendliness of the staff (specifically in the kid care) is hit or miss, but for the most part everyone is helpful and will acknowledge you. My family and I have enjoyed being members and hope they continue to update the gym (especially the sauna) and keep everything maintained.

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Genesis Health Clubs - Orlando Sportsplex - Massage

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Genesis Health Clubs - Orlando Sportsplex
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ClubWAKA - sports_clubs - Updated May 2026

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