We were recommended Club Canine in Dexter by a friend and the staff seemed nice when we got there. However, I am very upset by what ended up happening during our puppy's appointment.
An hour and a half after his appointment time I go in to check and he's sitting in a crate and hasn't been cut yet. Additionally, there is a group of 10 people back there visiting from a school group, which made me uncomfortable and caused his appointment to be even longer with no warning.
The website specifically reads, "we groom by appointment so your dog or cat will get the groomers full attention from start to finish." This clearly is not the case, if my 4.5 month old puppy was stuck sitting in a crate during his appointment. I am wondering what the point of having an appointment is. Also, when talking about what I wanted his groom to look like I was told by one of the employees, "If we cut him shorter than you wanted, it's just hair, it will grow back." He ended up being completely shaved which is exactly what I did not want. The groomer who cut him was nice, but I am so embarrassed by what my puppy looks like. Maybe it was an off day for them, but definitely not the right fit for us. Safe to say, we will not be going back. read more