My only experience with Clover Pass resort has been extremely unpleasant and unprofessional. Three of my coworkers and I had the day off of work and decided to go to Clover Pass and spend the day fishing. After we finished doing all the paperwork, one of the Clover Pass employees started our boat, and we hit the water. After about a 30 minute boat ride we arrived at our destination. We turn off the boat and after about a half hour of fishing, we decided we wanted to move our boat to another spot. When we go to turn on the boat, the key snapped in half and the whole key was stuck inside the ignition switch. We called Clover Pass and they informed us it would take OVER AN HOUR to come pick us up. Luckily, one of the people were were with was able to get the boat started with a multi tool.
We drive back, get the boat looked at and fixed, and get the boat filled up with fuel. While the boat was being worked on, multiple different staff members walked past and said something along the lines of, "is that the boat that had the bent key?" We were never even informed that the key for the boat was bent in the first place.To top it off, the mechanic informed us this was not the first time this had happened, and he told us that he had tightened the driver seat so it could no longer swivel and hit the key while in the ignition. Before we left I had asked the staff who filled us up if we were going to have to pay for this fill up, since this wasn't gas we would have used if the key hadn't snapped and he said we wouldn't have to. We fished for the rest of the day then finally came back to pay.
Upon arrival, we talked to a young woman and asked for a manager. The young lady was very reluctant to get any management, until eventually and older woman came from the back to speak with us. We started to explain the situation at hand and began to ask if there was any sort of compensation that could be provided for us, and before we even finished explaining, the woman cuts us off and said, verbatim, "We won't do anything for that". The woman didn't even try to listen to the full situation, and even tried to blame us for breaking the key, even though the whole staff was aware that the key was bent before we even took out the boat! The icing on the cake from this whole disaster was when we paid, we still had to pay for the first fill up, even though we were told that we wouldn't have to pay earlier in the day. I was astounded at the abhorrent "customer service" that was provided and am shocked that we were treated this way at fishing establishment as prominent as this. I would not recommend renting from this resort; if you plan on getting quality customer, check out Knudson Cove. read more