I started using this travel agent because they used to donate round trip tickets to a nonprofit…read moreorganization I'm involved with. I booked long trips w/ them w/ no problem, and my husband used them for our honeymoon. If you get Ted or Patty, they were very helpful. But I don't know what's happened to them recently, if they are too busy or understaffed or what, but we tried to book a beach vacation over spring break and the travel agent who I never dealt with before, (Micky) was so incredibly rude and just kept telling me how last min. it was and then never got back to me. I even followed up and then nothing. If you can't help me, at least be polite enough to say so so I can move on. Don't lecture me and then not help me. We decided to give them the benefit of the doubt and try to contact Ted directly this time since he helped us before and we didn't hear back from him for a few days before that same awful travel agent contact us to say he was out of town. I kind of wish we got an automated response at least. Fortunately we don't use travel agents that often, but when we do we won't be using these guys anymore.

Katie and Ted...no words can express how truly grateful Mike and I are to the two of you for…read morecreating such an amazing Honeymoon for us. Considering all the flights we took and all the places we visited, there was not one hiccup during the entire trip. Everything we experienced was exquisite - thanks to you too. We will certainly be using Excel Travel in the future!

Paige helped me keep my sanity in planning a month long road trip to Spain Oct '25. I booked all…read morethe lodgings and she booked "trains, planes and automobiles" as well as several tours in various places. That involved a lot of detail and she did a spectacular job including putting it all into an easy-to-read itinerary. Based on other reviews I hope I can use her for Italy someday!

Paige was awesome to work with for a family trip to France. I don't have time for vacation planning…read moreand in the past I worked with a traditional travel agent with mediocre results. Paige is different. She really listened to our needs and interests as a family and understood perfectly what would work for us. We loved the hotels she picked as well as the activities. She found activities that were fun for all ages rather than just catering to either the adults or the kids. It really felt personalized, like what I would have planned for myself if I had endless free time and travel knowledge. I also really appreciated her organizational and communication skills (both areas where I have very high standards). Would highly recommend her for anyone looking for a more personalized approach to trip planning.

Jamie was an ease and joy to work with! My husband and I traveled with our young children (5 and 7)…read moreand my in-laws to Rome and Florence this spring. It was the first time any of us had been to Italy, and also the first time we brought our kids anywhere international. Our trip could not have gone more smoothly! She helped us with everything from booking hotels and car transportation that were accommodating to our big group, to setting up private tours that were kid friendly. It was a big trip traveling to 2 cities and organizing flights and trains and hotels for each location. On top of ALL of that, we originally had planned to travel to Sorrento, but a month prior to our trip, I decided to shorten it by one city. She was able to cancel everything, change our flights, book new transportation, and help us with the refund process. I could not have done this without her! I highly, highly recommend!

Jamie helped us plan a wonderful trip to Paris and Normandy. We were grateful for the dinner…read morereservations in Bayeux, including one of our best dinners at Le Volet Qui Penche! Initially, we bounced back and forth with ideas for our trip, and Jamie was patient and respectful of our budget and wishes.

Just returned from another wonderful trip organized by Kait; this time to Croatia. We had a few…read morespeedbumps pulling the trigger on this trip for health reasons but Kait patiently waited for us to find the right time and planned a trip that proved to be well worth the wait! Her attention to detail before, during and after the trip was unparalleled and she saw to it that things ran seamlessly. The itinerary was planned with care and consideration of our preferences and the hotels, excursions and even connections were arranged with us and our desires in mind. As I've said before, I wouldn't hesitate to recommend Kait and Roam Travel to others or to call upon them for any future trips whether they be a few states away or across the world (well at least as far as I am willing to sit on a plane for lol!).

I literally cannot say enough good things about Kait and Roam Travel. She planned the most amazing…read morehoneymoon in Croatia for us. It was our first time traveling in Europe and she made the whole experience seamless and stress free. At every location we were greeted by a private driver, we had the most beautiful boutique accommodations, and each of our private tours was better than the last. She elevates travel to provide you with a one of a kind personal and immersive experience. I feel like we got to know Croatia better than any other place we've been and now I don't want to travel any other way!

We just returned home from our honeymoon in South Africa and can't thank Mary enough for the…read morewonderful trip she put together. She took care of every detail from the flights and transportation to having champagne waiting for us at check-in. We would have never been able to plan a trip of this magnitude, but she literally thought of everything. Mary was attentive to our needs and concerns and was always quick to respond to any questions or concerns that arose. Her personal service far exceeded our expectations! We will be using Mary to plan all of our trips in the future, as she removed all of the stress from the planning process and put together for us the trip of a lifetime. Thank you again Mary!

From the owner: The Travel Bug Vacation Planners specializes in custom designed honeymoons and vacations for the…read morediscerning traveler. Our destination specialties are Africa, Tahiti and the Islands of French Polynesia, Australia and New Zealand.