I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Tiffany was amazing! Helped a bunch with figuring out what to get. Good stock. Had everything I…read moreneeded

fantastic selection of vapes literally got a 35,000 vape for like 15 bucks and they have a very…read morevery large assortment and the customer service is great dude that work here chill highly recommend if you're staying in the hospital and you just need to go get your nic fix.

Stopped in yesterday. Great selection of Products. Owner was…read moreextremely nice it was a pleasure talking to you sir. I'm the guy who moved from Orlando. See ya again soon!

This shop used to be awesome. Once upon a time they kept the shelves stocked, the staff were…read moreattentive and even friendly. None of that is true now. The staff will talk on their phone while completely ignoring you and they never restock, as if the person ordering is just MIA.

I don't smoke but I know someone who bought vapes there, he's 13. That's right a middle schooler…read morebought many vapes there. From the middle schooler he said it was cheap and had good service. It seems like a good place but, don't sell smokes and vapes to an 7th grader.

I've been here three times. I am handicapped in a wheelchair. Every time I've been here the guy…read morewith the beard told me he did it was lunch time and I had to leave... He doesn't eat lunch in the store that's a bunch of BS. Product knowledge is also terrible

I was sold a defective vape... tried to exchange it and they refuse. The was very rude! Definitely…read morewon't be back and neither will my friends

My favorite vape shop I've ever been in, best prices, best staff. Amer is an amazing manager and…read morevery thoughtful of employees and customers. Everything you could think of, they have. Selection is top notch. 10/10

Just moved to the area from FL- Been to a couple of smoke shops. I had a bad experience at one and…read moreover charged at another. Springs Smoke shop is my new go to. Extensive collection of vape juice, best pricing, and the guy that always works there (never got his name) is always helpful . They will let you return an item if unused. Got the wrong vape juice. No issues. All selections of blunts, rolling paper, or smoking apparatuses. The glass here is quality. Most times you'll buy glass at a shop and it's some cheaply made Alibaba from China. The glass here is much thicker. All I can say Is the owner must be an aficionado, because they have everything. Thanks for the great service and being clutch!

They really have a great selection of pipes, cbd and legal thc products. The workers are helpful…read moreand glad to be there.

I would recommend smoke haven to anyone that vapes. The owner and his male employee went way…read morebeyond. Im from ny and was visiting ga, and was looking for a vape shop and found smoke haven, so i messaged them, and spoke with owner, and he went beyond, he continued to message me until i got to ga. He then messaged me on his own welcoming me to ga. And that i should message him when i was coming i(which i miss him by 30mins) the employee then helped me and he was very nice. I plan on going back before i leave. People, GO THERE!!!!!

Vaperz Den is the place to go when you're in need of your vape accessories and juices. Also have an…read moreawesome selection of CBD.

Friendly staff with great products at a reasonable cost. Very helpful answering questions about the…read moredifferences in products. Good bunch of folks

It's hard to find the equipment I use. Hoped they would have what I needed but the didn't. They get…read morefive stars cause they called around to help me find a place that had what I needed in store. I would be back if they carried what I needed. Great customer service.

I purchased a cape and let the owner talk me into their buy one get one. After both failed to…read morecharges returned the next day. I asked for a refund. They said that since they were FDA regulated they couldn't refund me. I have no faith in their products or services.