Pros: My installer, James, was the best part of the process. He was professional and went above and beyond to make sure everything was correct. The closet came out just as I envisioned it! The company warranty is also a big plus. Cons: The sales pitch is over the top, trying to make you think that you personally are getting the discounts offered on that day. Please, just give the price in the first place. Also, items that I had requested ended up not being included in the price I paid. This meant a second invoice, with prices that were extremely high, was presented to me. The company did honor one of the extras after some discussion and I simply declined the other items with ridiculous pricing (i.e. a shelf that costs over $100 a foot). This didn't leave me with a particularly positive experience at this point. In the end, I will give 4 stars simply based on my installer and how my closet looks. read more

small job... BIG impression We are new to Pensacola. Since spring, we have built a pool, relandscaped, installed water filtration/purification systems, installed security and sound equipment, painted, etc. Just the . . 'er OUR usual move-in necessities. After decades of experience in this dance; and, in many more moves than any sane person could rationally explain; we have found (mostly) PROFESSIONAL providers. NOT SO, in Pensacola. Frankly, it has been a most unwelcome surprise of the sort and scale, which boggles the mind. Sadly, UN-professional is the rule, instead of the exception. UNTIL, along came the latest need for closets to be modified. This is where Closets by Design enters our Pensacola experience. EVERY step was handled professionally and especially accommodatingly to our difficult schedule. Jacob was prompt, respectful and efficient. Even with a curveball at a very early appointment, he absorbed the impact quickly and cheerfully. The job he did was competent and neat upon his departure. Perhaps, Closets by Design will consider forming a branch in their business; to charitably consult other businesses in Pensacola, on how to behave like professionals. read more

I am really happy that I called Closets by Design Emerald Coast. We recently bought a condo and the master bedroom closets were REALLY strange. One side was the wire shelf for hanging things and the other side was wire shelving. So, we wanted to do his and hers sides. Not to be-the builder had made one side too narrow for hangers, thus the shelving! But Morgan from Closets by Design came through for us, by making the hanging side into his and hers and making the shelving side workable for both of us. She was a champ working with something so odd. When James came to install everything, he was so good, so polite and did such a good job and clean-up, that we know we can trust them to do our pantry (we'll be asking for Morgan and James). I know that their prices, while not cheap, are in fact a good deal if one checks around. We are super happy with the results and will now be moving our clothes in! read more

I'll start with the good/great news. Install was a breeze, very solid and the installer was SUPER gracious, informative and really went out of his way to make sure we were happy and he didn't make any mess. We're very happy with the end product. The not-so-great news and it's to be expected, I suppose, is that they will not repair the holes left behind by the previous builder-grade metal shelving. So while it's a great product, if you don't get the wood backing, you'll have a bunch of drywall holes to repair/paint on your own. Also, as others have noted, the time between estimate and actually install is somewhere on the order of three to four MONTHS. I suppose that's a good problem to have from a company perspective, but is a bummer for anyone initially excited about custom closets, so steel your soul. read more

We love our new closets!! Krystal is amazing - she spent so much time helping us create the custom closets we were dreaming of. Now I love to walk in to my closet every day! read more

We had a great experience, start to finish. Christy (our designer) spent hours in our home sketching out our closet solutions. We received a firm delivery/install date that was met, and the product delivered was exactly what we ordered and expected. Skylar, our installer, spent two days in our home ensuring everything was done perfectly, and when it was done, left our home spotless. Best of all, we were able to redo every closet in our home, our laundry room, and add garage storage all within budget. Highly recommend them! read more

My closet came out beautiful and Natalie is amazing to work with , just go for it you Will be so happy you did it !! read more

Great job overall. Krystal was amazing helping me design my pantry. Install was on time, clean, and knowledgeable. Thanks for a great first experience! More to come read more

This is my third project with Closets by design. I love the functionality and value they add to my home. From start to finish, the process is seamless. read more

Our closet is much more functional for 2 people. Being use to, two separate closets finding a way we had enough room for 2 in 1 was achieved. read more

we had someone come in on New Years Eve for our quote and collect our deposit. The soonest date of installation would be in April ( four months). We waited. You do not hear from anyone during this time which is a bit uncomfortable. when installers arrived, all pieces were cut and ready to install. It took these guys all day ( 7 hours approx) to install two small closets. My wall was damaged in the process in a couple of places due to them forcing shelves in place. overall, it came out nice, i Have fixed my wall, touched up the painting, and will be moving back into it soon. read more

Assistance and contact from start to finish were superior. Designer Vetta was creative, helpful, talented, and flexible. Sam from the office was professional and patient. Alec, the installer, was thorough, efficient, kept the work area clean and neat, and went the extra mile to ensure we were happy. Great experience; I love my closet! Contracted with them again for a dressing room build and a pantry build. Reasonable pricing and worth the value; they positively care about customer satisfaction. read more

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Closets by Design is a wonderful company. A designer came to our house and spent half a day with us on a master closet design and a pantry design. She had great suggestions, listed to what we wanted and didn't to to talk us into anything we didn't want or need. They are extremely professional, confirm appointements prior to show up when the say they will. I hight recommend them. I will definitely be using them in the future for additional projects. read more

This company is phenomenal!! We scheduled an appointment soon after we moved in and had a designer come to the house (May 2021). We wanted our master closet redone. The designer was incredibly professional, creative, and competent. She didn't try to sell us anything excessive, she listened to our desires and requirements, and designed a beautiful closet around our gunsafe and within our budget (with great discounts, too!). We had to wait a few months for the appointment for the installation (no wonder - the people at Closets by Design are SO good at what they do!), and we had to change the appointment once as something came up, but the customer service we experienced with them is rare nowadays - I didn't have to leave a message and wait for a call back, and the representatives are super kind and professional. They called a week before the install date, and the day before to narrow down a time. When the installer came (Sep 2021), he was on time, very professional, very skilled, and the closet was PERFECT. He explained all the adjustments we could make and made sure we were happy with the closet before he left. Each appointment was only one day (LOVE that you don't have to worry about follow-ups!), and it was so refreshing to work with such wonderful people! We will absolutely be calling them back to design our pantry... other closets... the garage... read more