Their customer service is just absolutely top notch. They don't nickel and dime you and want their…read morecustomers happy and satisfied. Support this family owned shop, honest, hardworking people

Super professional. Resized 2 watch bands while I waited. Very friendly and reset a Citizen Blue…read moreAngels watch for me. I will return with all my watch needs from now on.

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

Master clock-smith for sure. Came to my house to set up my grandfather clock that my moving company…read moresaid they could move and put back together. Well that was a bold face lie, so I had to call these guys to come out. He set up and fixed my grandfather clock, showed me what he did, showed me how to best keep it in working order. Couple weeks later I pushed the pendulum too hard and it came out of its track. Well they back their work with a 90 day warranty so he just came out right away, fixed it, told me what I did wrong, installed something that will help prevent that from happening and told me what NOT to do. The man is very quiet, doesn't say much, but he definitely speaks through his work, and when he does speak it's to teach you and help you with your clock. I will definitely use these guys again if needed and will refer them to my friends and family. Great businessman and professional.

Terrific service and affordable. I highly recommend recommend them when it comes to repairing and…read moreservice work.

This is my most treasured and trusted jewelry and watch repair shop in Denver, bar none. From…read moresame-day [or on the spot, for that matter] watch battery replacement to ring resizing, the level of skill and meticulous attention to detail is just superb. I thank you, Nick, for the great care and pride you take practicing your craft, and the young ladies who assist running the shop like clockwork. Thank you all!

Should have read the reviews. Weird place. Weird hours (10-5 no wknds??). Never even saw the…read morejeweler just two girls with absolutely Zero customer service. I brought a gold chain with a non working clasp and a silver designer ring to be resized. A couple days later they called with the repair estimate for both. I gave them the go ahead on both items. 2 weeks later they called and said the items were ready to be picked up. I went to the shop and was told the chain is repaired but the ring is untouched. The material on the ring is "weak" and if they tried to resize it, "the ring would fall apart". They are relocating next year to Evergreen. Good ridence.

The honestly wasted my time. I dropped my watch off a week ago to have a few dial markers…read morereattached and the watch itself repaired. Only the dial markers were reattached, and now there is no longer time to have the watch repaired before I need to wear it for an event. I could have had it repaired elsewhere in the same amount of time if they had let me know it would not be possible to repair it while it was in their possession. I'm honestly super upset to come back to pay for my watch to be repaired and learn that it still doesn't work. I didn't assume that keeping time was part of the service, I specifically asked for it to be able to keep time as part of the work order. No one called me, no one communicated that this would not be done. Instead they just played with my watch while real professionals could have been repairing it. Very upsetting.

This company LOST part of my bracelet that I was getting restrung. They tried to replace the…read moremissing parts, but it never really was the same. When I raised the issue with the manager, he blew me off by saying, "Mistakes happen. We replaced your beads, so I don't know what you're so upset about. We've lost gold and diamonds before, so I don't know what your problem is." I explained he seemed to be taking his staff's side and that he wasn't trying to understand my perspective. Their "substitute effort" required multiple trips and phone calls on my part, taking time I didn't have. He just shrugged his shoulders. I told him I would be lodging a complaint with the BBB, and that he had lost a customer. He replied, "We won't accept your business here any more either." The staff was not only careless with my bracelet, but rude as well. They have lost a customer for life.

I'm so happy we found this stand! We were able to get our watch batteries replaced, watch bands…read morerefitted, loose diamond on a ring fixed, and sunglasses refitted for a very reasonable price in a short amount of time. This is definitely going to be our go-to spot for watch and jewelry fixes in the future!

I needed a new battery and a link taken out of my Coach watch band and it was done in 5 minutes!…read moreFor only $30 too, I'll definitely be coming back, probably for ring sizing next.

Very helpful service. I purchased a new watchband. The gentleman was very patient and offered me a…read morenumber of options.

I hate to have to say this, but I took my ring in for the prongs to be prepared and they made them…read moreway too big (sorry i never took a pic). I'm not experienced with jewelry so I didn't realize how bad it was. I've been putting up with the prongs getting caught on everything for the last year, but I didn't wanna go back to ask for repair when they already messed it up. So I waited a year to find a new jeweler and when I took it in to Biondi jewelers the ladies jaw dropped. She could not believe that they actually did that. Her words were that I should go back and ask them for a refund. I'm just gonna move on and let y'all know that if you are not satisfied with the work you get at Vic's you should go back right away and hopefully they make it right.

Turned out the repair was an easy fix. He wasn't even going to charge me, but I insisted on paying.read more

Perfect experience! Knowledgeable, very nice and reasonable to boot!…read moreWe are fortunate to live in a city that has such a fine service available.