I'll start with the good stuff. Dr. Srickland is pleasant, there are virtually no wait times and…read morethey are always able to get me in for an appointment when I call. The office is very clean and nice. Free coffee, nice referral program and friendly hygienists. The office manager however is a total nightmare to deal with. The final straw for me was the collections notice I received from Linda VanVolkenburgh notifying me my appointments had been cancelled and my account sent to collection. I quote,"you have continuously ignored my repeated request for payment". Unprofessional much? This isn't the first issue I have had with improper insurance billing from the office. I never received a bill for the $50 dollars I supposedly owed but I did have a receipt for the same day for a completely different amount. Turns out I never received a bill, nor did Linda ever bill my insurance company. I'm much too busy to have to continuously check my claims when I visit the dentist the ensure I'm being billed correctly or spending my time on the phone with a rude office manager arguing over money I don't owe. I'll take my business elsewhere until the practice finds a more competent office staff.

The dentists are fantastic, but the billing area lacks communication. I have insurance and paid my…read moredeductible and thought I was all caught up. I never received a bill from them saying I owed anything. Then, five months later, I received an overdue bill stating I needed to pay $xxx.xx in 14 days to avoid being sent to collections. I called them one day later and was told it had already been sent to collections. The only "apology" I received was, "Well, I guess our system sent it a little early (ha ha ha)." You will have to contact the collection company about that. Also, since your account was sent to collections, you are no longer eligible for our services. Are there any other concerns you would like to discuss about any other patient? Being laughed at because their system wasn't working correctly, and then instead of trying to work with me, just saying I'm no longer a patient and asking if I want to discuss any other patients, is a rude and unprofessional way to do business. To top it all off, when I asked for my records, they refused. They said that all patient records are their property and cannot be removed or copied from the facility. They are the patient's property, not the business's.

Dr. Rinehart is an excellent dentist. He took the time to explain every procedure he was doing…read more Many of some reflect on the blessings we receive this year. How grateful that I can cite my experience with Dr. Rinehart and his team as one of my Blessings. I had a broken tooth and Kim made the scheduling so easy. Dr. Rinehart and Shannon were great at fixing my tooth. If you are looking for a quality dentist that cares about his patients call to schedule your appointment. The rest of the team is also great; very kind and always available to help.

Excellent Team! Doctor is very nice, ethical and knows his stuff! Highly recommended.read more

It's a beautiful office conveniently located on the West side of town. The staff is efficient and…read morekind. I love the artwork and atmosphere. Dr. Bartels is thorough and seems like a nice guy.

I went here for a second opinion on a "cavity" due to being skeptical about my cavity diagnosis…read moreafter a salesy visit to another dentist in Columbus. Dr Bartel saw me at no charge, verified my suspicion that I did NOT have a cavity, and took me and my family on as new patients. If you can get in here instead of one of the several chains in town, I highly recommend it.

Always leaving with slick, smooth, and clean teeth! The best feeling. We've loved every person…read morethat's taken care of our teeth. And the facility is so clean.

I have been a customer of this office for several years. I had an appointment on March 2, 2023. I…read morebecame violently sick with a stomach bug 3 hours before my appointment. I called in the office to cancel and told them I started throwing up. She said no problem and cancelled my appointment. Then I received a $50 charge in the mail for a missed appointment. Nothing was ever said over the phone about a missing appointment charge. I spoke with Carol, and she refused to remove the charges. I will not be doing business with office ever again.

Dr. Gausmann and his staff are top notch. My previous dentist retired from this location and Dr…read more Gausmann took it over. My experience has been fantastic. They always take great care of me and go above and beyond to make sure that I am comfortable with the procedures. They also do a wonderful job of working with my busy schedule. I would absolutely recommend letting Dr. Gausmann and his staff take care of any dental needs or concerns that you have.

We bounced around several dentists and landed at Gausmann FD. Very happy with the care. Dr…read more Gausmann takes time to explain problems and procedures and his team is phenomenal.

My filling fell out on a Friday. I left a message about it and before they could call me back I…read morecalled again as soon as they opened. They got me in that day within a half hour and fixed it . The put a cap on this time. I would say it was a good experience considering what it was. I have been going here for years and I really like it Dr. Sitaram is a great guy and everyone that works there.

amazing experiences only at Dental Solutions! They are so nice and understanding there! Dr. S is an…read moreamazing dentist and made me feel very comfortable when i came in for my wisdom teeth removal. he knew i was nervous and tried to make me as comfortable as possible! the office area is super clean and the front desk ladies are super nice! Especially Maggie! Everyone there is amazing in every way! Highly recommend!!!

I have been a patient with Dr. Callaway since I was a child... Recently I found out I have a bad…read morenerve in one of my molars and an infection at the root. I was given antibiotics and told that that would help with my pain. I am yet to find any relief... I have been dealing with this pain since early January and cannot get in to an oral surgeon to have it pulled until April. At this point my pain is constant and very severe. It is affecting my life and my work because I cannot function well right now while I am in so much pain. Despite all of this the Doctor refused to give me pain meds due to "protocol". I was just repeatedly told "take ibuprofen or tylenol" and that it is "protocol" to not prescribe pain meds for an extraction patient. This is completely unacceptable. I hope Doctor Callaway knows he has lost a lifelong patient and he should be ashamed he turned his back on me when I needed his care the most! I will be filing a complaint with the Attorney General. I will also be letting others know about this callous treatment when they ask about dental recommendations.

He is caring and his staff is awesome. They all get you in and out as fast as possible. Their work…read moreis excellent.

I broke a tooth during a meeting at work and it was late in the afternoon. I called my current…read moredentist who said he could get me in but the wait was two or three weeks out. No thanks! My spouse's boss recommended to me Dr. Carter and I called at around 4:00PM on a Thursday and the admin that answered the phone said she would ask the staff to stick around as they were all about to leave for a conference to Chicago. I made the five minute drive from downtown and was treated with the best care with an amazing staff. All of them! The admin talked them into staying, the dental assistants and team did not treat me like a burden and was very kind an empathetic towards me. They created a temporary crown for me and scheduled an appointment for me faster than my previous dentist could even see me! I expected a monster bill for the emergency services but wasn't given any additional up charge for the short notice. The rest of my family now sees Dr. Beth and the rest of the staff. They are fantastic with kids as well as adults. It sounds crazy but now I look FORWARD to my visits with Dr. Beth and Shannon. Best dentist in town with big hearts and the ability to tell a few jokes along the way!

Dr Carter and staff are always friendly and put a smile on your face. Would recommend her for all…read moreof your dental needs.