Awful experience. The owner was rude and he lied right to my face. I brought my four dogs in at 8:30 am. My appt. was originally scheduled for tomorrow, however, they had a cancellation and asked if I could bring them in today. When I dropped them off I asked what time they might be finished. The receptionist, Ginger, told me sometime after noon. After not hearing from them, I called at 3pm, and Ginger told me that they would be ready by 4:00 pm. I overheard the owner, Michael, say "tell her I am finishing them up." I arrived at 4:40 pm to pick them up and he had not even started on two of my dogs. I questioned why Ginger told me 4:00 pm and why Michael had said to tell me that he was finishing them up, when in fact, he hadn't even started. When I asked about this, Michael began yelling at me, saying that grooming isn't about speed. I reminded him that my dogs had been with him since 8:30 this morning and it is now 4:40 pm. He was verbally abusive, I mean he was really screaming profanities at me. He told me to shut up. I couldn't believe it. He was unprofessional, he lied, and I will never take my dogs back there again. The most upsetting thing was when I brought them home, they all spent a solid 5 minutes drinking water. They had been in cages for over 8 hours with no water. If you love your dogs, please don't take them to Clippers. read more