Bill Johnston and his team provided us with exceptional service in refinancing our home so that we…read morecould do extensive remodeling. The Online Process of reading, accepting and signing documents is a breeze. I always felt that Bill was looking out for us and making sure everything followed the letter of the law and real estate laws are much more complicated now than they were 20 years ago when we purchased this home. Big shout out to Nicole Bodiou in Bill's office who is intelligent, efficient, very responsive and joy to speak with.

I have a long positive experience with Wonder & Co and would like to respond, unsolicited, to the…read moreone negative review posted last year. I, too, had been preparing my own returns, corporate and personal, until a problem cropped up and a friend recommended Steve Wonder. He gave me exactly the same advice as he gave Jennifer: if after review, an error is found, I got to choose whether to have him file and amended return...or to wait and see what happens. Bearing in mind that this comment refers to "honest errors" and not to "possible fraud," a recommendation to wait and see is a reasonable low-cost approach indicating that the CPA does have the client's best interests in mind. Preparing an amended return would have been costly; it would most certainly trigger IRS review; and that could trigger review of prior and future returns. Like you, I chose "wait and see," not because it was recommended but because the recommendation made good sense. As to time, Wonder & Company is a small very busy firm dealing mostly with on-going tax needs of corporate clients including the personal returns of those clients. A "knowledgeable" client would know they are buy all the time, but busiest in August/September because those are each 6-months after the automatic extension dates of Mar 15 and Apr 15; and that on open matters, IRS "deadlines" are not set in stone. My guess is that they saw you as a knowledgeable potential on-going client with a small but fixable problem, which together with your diligence in providing necessary paperwork, WAS RESOLVED for $150. Sounds like a bargain to me. And the reason Wonder and Co can provide such a reasonably priced service IS BECAUSE they have full-time clients for whom they DO meet deadlines and whose loyalty can be depended on keep a full-service CPA in business. You may need more "hand-holding" than Wonder and Co is able to provide a single-use client, but for long term professionalism, fantastic recall, and smarts, I couldn't have made a better choice.

Wonder & Company (W&C) continually dragged their feet when dealing with an IRS response that they…read moreagreed to help us with. Our first experience with them should have been a sign to find a new accountant and I'm sorry I didn't trust my gut at that point, but I'm hoping this review will help others find a reputable accountant other than W&C. My husband and I first met with W&C in late April 2012 after we felt like we had done something incorrectly on our 2011 tax filing. We explained our situation to the W&C accountant and she said she would review the documents and tax laws pertaining to our issue and get back to us with an answer. We never heard from her, in fact we didn't hear from the company again until DECEMBER 2012 (nearly 8 months after the initial meeting) when we received a bill in the mail from Wonder for $150 for the review of our 2011 tax return. I immediately called W&C and was told by the accountant "everything was correct, you filed it correctly." I was a little suspicious of this answer and wondered if our filing had even been reviewed. After talking to someone else, I was told the owner would do a review of our taxes and get back to us. After a few weeks, we were asked to schedule an appointment to go over our filing. During that meeting, we were told that we did in fact do something incorrectly and that we had 2 options 1) file an amendment to correct it or 2) leave it and only correct it if the IRS were to notice it We were advised by the firm to take the second option so we paid for the review of our taxes and left our return as it was. This was the first issue -- being told that our return was correct when in actuality is wasn't. That was bothersome. The other issues started after we received a letter from the IRS (they caught the mistake) and we had to work with Wonder & Company to provide responses - help with such was provided in the same fee we had paid to have our taxes reviewed initially. We received that first IRS letter in April 2012 and W&C responded to that one on the actual 'due date' (June 19, 2013) that had been given to us by the IRS. The IRS responded with additional questions in early July asking for a response by August 14th. This response was quite involved and required us to send several bank statements, IRA statements, rollover paperwork, etc. I worked with W&C quickly to ensure I was provided everything needed to respond accordingly. I sent final paperwork to W&C on August 1st with written explanations of each. Leading up to the response deadline I called wonder and company no less than 3 times and emailed them twice trying to ensure they had all necessary documentation from me to file on time. When I called them on August 14th and left a voicemail expressing my concern that I hadn't heard from them, they returned my call and told me that the IRS deadline was "arbitrary" and that while the IRS would like us to reply by that date, it isn't necessary that we file our response that quickly. WHAT??!!!??? On August 16th I was asked by W&C to provide additional information which I did promptly. Then I waited...for only a few days and then I began calling and emailing again because I had not been given confirmation of our response being sent. It wasn't until I went into the office on September 17th that I was told that the response had been submitted. I was told that someone would email me the response by end of day. I finally got the email (after calling 2 more times) on September 20th, another 3 days after promised, and saw that our response was filed on September 7th - 24 days after the deadline. Luckily, this final response was adequate for the IRS and they dropped their inquiry. The continued excuse we were given when calling or emailing was that W&C was under continual business tax deadlines and had to work on those business customers first to ensure that they met the tax deadlines. I guess that means that even though I'm a paying customer and also have a deadline to the IRS (which they missed by nearly a month) that I'm not as important!?! What's worse is that we accepted and offer to have W&C setup my LLC. On March 28 we were told the process would take 3-4 weeks. We received final paperwork on May 21, 2013 (7 weeks in all). We've now been told by our new accountant that our company was setup in a complex manner that will require additional tax filings and money. It's not that it was setup incorrectly, however it could have been setup more simply in order to avoid additional tax filings/paperwork/money. Moral of story - trust your gut and first impressions - they really do tell you a lot! Overall, W&C's lack of courtesy in responding to emails and phone calls as well as their delayed response to the IRS are the basis for this 1-star rating. The fact they setup my LLC in a manner that would allow them to make more money off of me should I have used them as my business accountant didn't help their rating.

I cannot speak highly enough of Arch Insurance, Jorge in particular. Every time I call, Jorge is so…read morepolite, friendly, accommodating, and responsive. Normally I dread having to make "adulting" phone calls, but not when I call Arch Insurance. It's easy, they're super helpful, and I feel really satisfied with the rates we pay. I trust them to find the best price for our coverage, and don't ever feel the need to shop around.

Due to poor service from a Dallas TX broker...I contacted my old broker Tim Arch and got my new…read morehome and auto policies confirmed within a few hours. I allowed him time to gather information and I shared with him the difficulty I was having with my current agent being less than responsive. Not only did Tim save me money on my home policy, he saved me my sanity.

The most knowledgeable and truly caring insurance expert, Kari Sanders, in the business. She was…read moreinvaluable in setting me on the right path for Medicare. She took all the time that was necessary in explaining the different options and advantages. I am so happy I am off of straight medicare and it is all Kari's doing.

I've been using Shane for a few years now and he has been extremely helpful! He is always available…read moreto answer any questions I may have along the way about benefits or claims.

Absolutely the worst customer service I've ever experienced with a bank. I deposited a check that…read morewas a large sum through mobile deposit and the bank froze my account without any phone call or email and after verifying that the check went through. Then the manager accused me of fraud and interrogated me like I was a criminal and made me explain that my fiancee wrote me the check to help me with my taxes. She kept asking me " who is this person?" and if she had done some research, she would have seen that he is also my business partner on an account I have with them! Idiocracy! It took the bank three days to unfreeze my account and without a single apology. Moses was very helpful during the process and the only good thing about this branch. I recommend never dealing with the unprofessionalism I experienced here. I'm going to another bank altogether. Shame on you Broadway Bank.

We had the BEST customer service today! We needed specific transaction details and Anna, Darryl and…read moreBrett all stepped in to provide help. Darryl in particular shared his expertise and insight. I'm appreciative of their willingness to help.

If you're looking for a great company with amazing customer service to do your bookkeeping and keep…read moreyour accounts in order, you should call Upkeep. Amber and Kristyn are fantastic. I like to business with other local businesses, and people I can trust. Amber saves me money, is always on time with what I need, and does a much better job at keeping my financials straight than I do. Notary services are a bonus, convenient, quick, no waiting in line at the bank! Thank you for taking such great care of me and my small business!

Simply Outstanding Work - After many years of trying to…read morestraighten out my own credit and banging my head against the wall, dealing with unscrupulous creditors who'd bought old debts, I gave Credit Solutions a try. My credit rating 570-610 when we started. They were able to have all but one of the negative items against me removed, and the last one - for years an un-budge-able creditor - budged, and accepted a low settlement. My credit score is now in the upper 700 range. Credit Solutions even got all the settled-but-still-negative items removed. It's a hundred bucks a month, all told, and it hasn't yet been 5 months. In a world of businesses that don't do what you pay them for, Credit Solutions is a real standout. Use them. You won't be sorry. JS-San Antonio

Jorge is very thorough with tax prep. For tax help, call him. Was highly recommended by a friend.read more

I came about fifteen minutes before the business closed and still got my taxes done. The man who…read morehelped me got the job done fast and friendly all while having a headache! Great service.