Everyone's amazing!…read more Everyone was so helpful and got me the right coverages i needed thank you so much!!!

My first time getting Insurance. They had Amazing customer service, everyone very friendly. Helped…read moreme save and had the best prices!!

Review for Mrs. Monica Sanford…read more I can't say enough great things about Mrs. Monica Sanford. She helped me enroll in Medicare last year and made the entire process so easy to understand. She even came to my home and took the time to patiently explain everything, making sure I fully understood my options and helped me find the best plan for my needs. Recently, I received a letter from Blue Cross Blue Shield Advantage stating that my plan will be discontinued in January 2026. I immediately reached out to Monica, and she quickly helped me transition to a new plan with Humana. Her customer service is outstanding -- even after enrollment, she continues to check in with me and a friend she also helped, just to make sure we're doing well and don't have any questions. If you're looking to enroll in Medicare, I highly recommend contacting Mrs. Monica Sanford. She is knowledgeable, patient, and truly the best at what she does!

From the owner: Always here to help with Medicare, Medicare Advantage and Medicare Supplement…read more Texas Medicare Solutions was founded by Raul Gonzalez, who spent many years working for various insurance companies such as Humana.He was what is considered a captive agent, meaning he could only offer one company to his clientele.The thing that Raul disliked the most about this is that one company isnt always right for every single person.Health Insurance is not a one size fits all type of product.It was then that Raul decided to open his own agency,Texas Medicare Solutions.Texas Medicare Solutions offers Medicare Advantage and Supplements from companies such as Humana, United Healthcare, Wellcare, Cigna, Aetna, Amerigroup and many others.Our goal is to guide clients to the plan that meets their needs.

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!