He's superb, has kept my good shoes in good shape for years. Just got new heels on for the 2nd time. On time, done right. I am very particular. read more

I had a wedding to attend, and my shoes needed more than just a basic shine and polish. I dropped them off at a cliff where Terrence took care of them. Any of the guys at Cliff knows shoes and handbag repair. read more

Cliff's - If you want your shoes or handbags expertly maintained at a fair price take them to Cliff Shoe Repair - Shoe Repair Near Me - Philadelphia, Pennsylvania

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Jerry did an absolute terrible job on my shoes. I mean literally couldn't be worse. I took 3 pair of designer shoes (Aquazzura) and he charged me $140 to fix the heels, and add rubber soles. He promised they'd be fixed in 2 days. Instead he took TWO FULL WEEKS. He delivered them to my house and the shoes are ruined. They're absolutely terrible job. I wouldn't patronize these people if my life depended on it. I'm going to have to take them to a real cobbler downtown. So much for supporting a black owned business. read more

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Hands down the worst shoe repair shop In Philly! Destroyed my $1,000 shoes and it took over a month for me to get them back. Stay far away from here. read more

Cliff's - How is this even cool? It looks worst than when I dropped them off. - Shoe Repair Near Me - Philadelphia, Pennsylvania

I needed some emergency help with a zipper for an important work event. Terrance was able to help me out quickly and saved me from what could have been a disastrous wardrobe malfunction. The employees were kind, courteous, and were willing to help even on short notice. I would highly recommend to anyone looking to get shoes repaired here. I will definitely come back to get more shoes fixed by them. It was so nice to have a place like this in the community. read more

Took two pairs of boots (one tall, one short) to Cliff's for new soles for the heels and a good polish. One of the heels was falling off the black tall boots. Wasn't going to be able to pick them up for a little bit due to work, but they were ready when I wanted them, and everyone in the shop was courteous and professional. It's also not that big a place so you can even stand outside if you are dropping off/picking up and don't want to go in due to COVID. I was very impressed with how good the boots look now! Excellent shine and the heels look brand new. It's now hard to tell how many miles I've walked, especially in the tall ones and some of those in Chicago wintry weather. Excited for all the fall and winter days wearing these boots again! read more

Cliff's - Should have taken them to get repaired earlier! - Shoe Repair Near Me - Philadelphia, Pennsylvania

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Circa 2016 Cliff's said they definitely could désolé (heels) mine, within an absolute date deadline (plane trip). They not only didn't have the job done but AFTERWARDS they couldn't even find them. After persistence on my part they were right there on a high shelf behind things so invisible. The repair was just right and cost Fafraction of replacing them. I would give them another chance at some repair job so long as it was one of less risk. read more

A family owned business for over 60 years. Great craftsmanship. Expert workmanship. They always greet everyone with a smile!

I wouldn't recommend this shoe shop I thought supporting a black owned business was the way to go.... took my louis vuitton sneakers to get repaired I was over charged for nothing to b done to my sneakers... I wasn't satisfied he said let me fix it so your satisfied left my sneakers there another 2weeks I was told I would get a call when done.. no one reached out... go to pick up my sneakers they thrown in the corner the staff on vacation smh!!!! read more

I was sadly forced to take my favorite sandals in after the toe strap ripped. I spoke with Jerry, he said he had dealt with this issue before and assured me it'd be no problem. The soles of the shoes were a little worn but I wasn't concerned about replacing them. He insisted it was necessary and also insisted on being paid the $71 up front ($70 for the "work" and $1 for the alleged cashapp fee id never encountered before). The price was steep, and almost the price of a new pair of shoes, but I loved these sandals and they don't make them anymore so I bit the bullet. I would have been better off trying to hand sew the strap myself. These shoes look awful. I would be too embarrassed to wear them anywhere. The new sole is not flush with the footbed, there are visible gaps everywhere. The cork footbed also has major cracks that were not there when I dropped them off. The left sandal's toe strap appears to be hanging on by a thread. There are white marks along the side of one of the shoes, the straps are scrapped up along the edges, and there is a nail stuck to the right shoe. I don't understand how anyone could think this was okay. I'm honestly devastated and worse off than I was before I took them in as the main issue was not addressed, the shoes look horrendous, and I'm now out $71 for a job poorly done. read more

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Why aren't "negative" stars an option? I wanted to try and give a small business near my office a boast but sadly, this was just the WRONG choice. I gave them a pair of my daughters Dr. Martens to repair. She had a tear in one of the straps that went across the foot. I realized that with the shoe being patent leather that any sew job would be somewhat obvious. The older gentleman told us that it could be done and he even explained how he would do it. We understood that it wouldn't be pretty but as long as the stitches were neat and sturdy, my daughter and myself would be happy with that. So we paid the 15.00 for the repair. Afterall, they were her favorite Docs, she she wanted to keep them. We dropped her shoes off on Thursday afternoon and was told to pick them up Monday@3pm. When she tried to pick up the shoes at 2:30 on Monday she was told her shoes were not ready and the "older gentleman" was not there. She was told that they would be ready at 4pm. She decided to leave and just come back the next day. When she picked them up the next day and called me, I could already tell that she was upset....in her words "He didn't even try". I didn't realize until later what she meant. It honestly looked like he slapped a patch on the underside of the strap, glued it down, then decided to sew it shut with his eyes closed. The stitches are uneven, jagged. In fact he didn't even close the tear completely, its still open at the end!! It is a completely horrible and slipshod repair. (See photo) Not only were they late with the repair, they were incredibly over priced and did a truly crappy job. I will never, ever, sacrifice a pair of shoes to this "cobbler" read more

Cliff's - Horrible shoe repair at Cliff's. - Shoe Repair Near Me - Philadelphia, Pennsylvania

Terrible service and terrible work. The person took more than two weeks to "repair" my shoes. He originally promised one week, and the he posponed one without contacting me. The results: he only added glue to my shoe as you can see in the photo. When I kindly explained him the situation he told me (rude tone) that I would have to pay him extra for his time despite the fact I already paid 60 dollars. I felt like he was doing me a factor. read more

Cliff's - This is how he "repaired" my shoe: by carelessly adding glue. - Shoe Repair Near Me - Philadelphia, Pennsylvania

I really wanted to love this place, I always prefer going to family owned mom and pop shops. But honestly the quality wasn't there. I brought my wedge heels in to be fixed because part of the heel was falling off. It was $15 and could be picked up the same day, which to me was more than reasonable. However they insisted I pay in cash and in advance. When I arrived at the end of the day, it looked as if no one had even touched my shoes. A man proceeded to fix my shoe while I was there after I asked for it. The heel fell off less than two days later. Honestly would've been willing to wait longer instead of a rushed job. Won't be coming back. read more

The cobbler on 40th and Sansom is a great place. I was in dire need of a cobbler. After a couple months of Philly's wear and tear, my nice pair of oxfords' and beautiful Italian boots' insoles were fairly worn down and their heels were quite uneven in the back. I decided to try a place in my neighborhood, and brought my oxfords and boots to Cliff's. I wanted the heels and insoles to be replaced on both pairs and wanted taps added to them to preserve their heels better in the future. Since, I wasn't in a rush to get them back, the cobbler had them done for me in a week. It cost $48 / pair (including taps) and my oxfords were beautifully shined. They workmanship was good and I was pleased with their services. Although on my boots, he had started to paint the sole (the thickness part), but he realized that I wouldn't want that because it would cover up the soles' beautiful dark wood layers. I didn't mind... because honestly few people ever look that closely at your boots' soles. In addition to being great at repairing shoes, Cliff's almost felt like an old barbershop (or what I think a barbershop would feel like). When I went to pick them up, I had to wait a bit because the oxfords hadn't been shined. I sat in the shoe shine chair, and everyone who came into the place seemed to know the cobbler or the other people in the shop. It just had a really good friendly vibe. To speak more on the quality of their work, Cliff's definitely has a pretty devoted clientle that consistently comes back to his shop for their shoe repairs even if they don't live in West Philly anymore. I highly recommend them for shoe repairs and shines. They do a fantastic, beautiful job. read more

I really like Cliff's. Cliff himself may be a creep, but he knows what he's doing. I took in a pair of vintage leather boots to have re-heeled and cleaned up. It cost me $20 for new heels (which he blended really nicely onto the shoe and shined up the wood heel), a pad for where part of the boot was rubbing my foot, and shine. I have a soft spot for small businesses, so I definitely recommend going here. The people are really, really nice and they do good work. read more

Cliff does good work at great prices. That said, this place is not dependable. I brought my shoes for repair before an important interview. I was promised the shoes would be ready the following morning at 9:30am, as I had told them I had a meeting at 10am. I arrived at 9:30am to find the shop closed. I waited for 47 minutes and am glad my meeting had been postponed! I was desperate because I had an interview at noon and no where to go. Cliff let me know he had an unexpected reason to go to his child's school. That said, at the end of the day, it just shows you that you can't count on this place. I would go here if I wasn't on some kind of time limit.... Otherwise, go somewhere else! read more

I have brought 2 pairs of shoes here. One was to get a pair of dress shoes shined, a few scuffs buffed and a new heel put on it. Turn around: A WEEK!? Not to mention the cost: $30. I will say they did look good though. I figured I'd give Cliff a shot to redeem himself so last week I dropped off a pair of Timberland Earthkeepers that I had really worn out and needed a new sole. I dropped them off on a Monday. Turn around: yep, a week. Cost: $65!!! I needed it done and was short on options. I went Tuesday and they weren't done! Cliff didn't even know where the boots were!!! I left my phone number and told them to call me. Wednesday I got a call at 4:50pm...I picked them up today (Thursday) and the sole is not the same color as the original...whatever it's not that big of deal but it's just the point. To top it all off I get home and the insoles are not in the boots!!! No chance I ever go here again. The cost is ridiculous and they have no idea what customer service is. Unless you like headaches don't go here... read more

Stopped in for a shoe shine today. Very nice people and shoes look brand new! Highly recommend!

A pair of my suede shoes were getting worn at the heels so I came for a replacement. Overall the experience was good - for $35, I got the bottom part of heel replaced, added a plastic/metal heel-stopper (or whatever it's called), and got the suede briefly cleaned as a complimentary service. I do think the price tag I paid was high but ultimately, this is the only place I could find near the university. The staff in the shop was friendly and shoes were repaired within the time frame they specified (5 days, I believe, as I wasn't in a rush). read more

I got my climbing shoes fixed today they were very professional and family like at the same time. I hope people with worn out climbing shoes Go and experience my joy of new soles on broken in shoes.. just amazing. And the ordered Vibram soles for me! read more

Cliff's - Great job on my climbing shoes - Shoe Repair Near Me - Philadelphia, Pennsylvania

Love this place! Great people, excellent service! Needed a well shine and got exactly what I was hoping. read more

Cliff's - Well needed shine - Shoe Repair Near Me - Philadelphia, Pennsylvania

Stay away! Do not try this place! The work should have been a simple thing for a cobbler, which was to put rubber soles on shoes, but the guy did such awful and shoddy work that he ruined a new pair of shoes. Instead of apologizing, he was so rude and even blamed me for rushing him, even though I showed up later than when the work was promised. He only takes cash, presumably for a tax reason. Not only they are incompetent, but also very shady. read more

Once you get a shoe shine here you won't want to go anywhere else. And if you do get a shine elsewhere you'll quickly understand just how good Cliff's really is. Their shine is simply extraordinary! The cobblers are so gracious and attentive to their customers needs. They are focused on their work but are always quick to engage in friendly conversation. The quality of their shoe repair is outstanding and fairly priced. Oh, by the way, I've been going to Cliff's for over 20 years! There's only one reason why....They're simply the best! read more

Poor experience. Mediocre quality. To top it off, they don't even polish your shoes after the repair!

I wish it were possible to give this place zero stars. Went to get my boots re-soled. It took a 6 weeks when they said it would take 5 days. When I got them back, the soles they used to replace the originals were black, military-style combat boot soles and there was hard glue all over them. It looked like a child repaired them. Then, after all that, they DID NOT FIT! On my way out the door they tried to sell me a pair of insoles that looked like they had been sitting in a water damaged box in the basement for $20. Why? Because they didn't put any insoles - at all - inside. Nothing. Just bare rubber. Are you joking?! I essentially paid $75 for them to ruin my boots. I threw them away. Shut this place down. read more

I'm a big supporter of Small business myself, but I can't justify telling people to go here. Overpriced, and they take way too long to repair anything. You want to like these guys, but the service is pretty horrible. I dropped off a pair of my boots to be resold, and was told they'd be ready in a week-the cost was $40, which for a non-leather and partial replacement, seemed a bit high. Regardless, I paid in full for the repair in advance, and came back the following week. Not only weren't my shoes ready- they weren't even at the location where I dropped them off. For two weeks, the proprietor gave me excuses..."his brother was out of town" "they were at the other shop" they were waiting on more neoprene" (are you serious?) I tried to be patient and understanding, but After nearly three weeks I demanded my shoes back, and maybe amy money back the next day. When I arrived, he was telling another young lady the same garbage he told me! Clearly nervous that I was going to call him out. They agreed to give me my boots back the next day- and were an hour late to meet me. read more

Don't waste your time or your money. It took WEEKS for them to even get back to me about what would need to be done on the shoe and then they told me it would cost $75 to fix a broken snap on a shoe. And no one seems to know who's working on what. They need a much better organizational system. Terrible customer service. Wanted to support a business that's been around for years and seems like a neighborhood staple. I don't know how they've stayed in business. read more

Cliff or whoever the guy is that runs the place is a complete creep: females, beware. He also required that I put down a deposit/pay ahead for my shoe repair (?!?) and then took forever to do something he said he could fix in an afternoon. I went back to his place 3 times--one time even a whole day later than when he said to come back--before I got my boot back. Worst part is that he did a crappy job (read: in reattaching the uppers on some boots to the sole, he shortened the toe by a centimeter, so now my boot has a weird lip hanging off the top from the sole poking out and it's smaller). Can't stand the place. Go to the other cobbler nearby! read more

I brought in a pair of boots to have what I thought was a smallish repair (sewing a tear on the inside). He looked tthe tear, said it would cost $25 and I would need to pay cash up front. I told him I would come back after visiting the ATM. When I returned, he said it was actually going to be $30, because "He didn't really look at it before." I should have taken my boot and left at that point. I told him that made me uneasy, and he agreed to do on the original price of $25. He said it would be fixed in four days. When I returned, he wasn't there. Nor was my boot. The other man (his brother) told me that I will have to come back later, when his brother is here.I eventually went in a few days later. My boot was still not there, and the brother gave me a number to call. However, when I called no one would answer. I came in a full week later, and my boot was still not there. But after I called a couple of days later, I finally spoke with someone. He said they needed to order something for my boot, which is why it took so long, and it would be ready in a few days. Of course, it took two more times for me going into the store for me to get my boot. In short, it took me almost three weeks to get my boot, but several trips and time out my work day to call. The two workers (owners?) don't communicate, so even though one guy was always there, he didn't know what was going on with my boot. And, I can't be sure I wasn't overcharged (or would have been). I will never go back, or recommend that store to another person. read more

Don't put yourself through this. They lost my shoe for literally 5 months and told me to call weekly to remind Them to try to find it. Finally, after they found it and fixed the minor issue, the fix broke within 3 days. I asked for my money back and they said they didn't have any money in the store. Unreal. read more

...on return, despite poor service there is just no other place comparable and open on Sat., I have found the key, DON'T LEAVE YOUR SHOES (particularly with "Jerry") if you must, add 2-3 DAYS to whatever ready time he gives you...I'm sitting here getting a few pairs done (by another guy the shop who does FABULOUS work by the way) and I've seen no less than 6 people told their shoes are not ready yet and to come back Tues/Wed (I've been one of those people, more than once I'm sorry to admit)...great work but it's unfortunate that it is done in such a manner... read more

I will NEVER go back to Cliff's, after experiencing the most unprofessional service ever. I wouldn't even give it one star. I recently brought in a sandal for repair. The thong of the sandal had come loose, and although I've had the same repair done before successfully at another place, I thought I'd bring it to Cliff's, which was closer. The man working there was very friendly and promised the repair would be done within 3 days. I paid the cost of the repair upfront, faithful that the repair would be done in a timely manner. I also left the other shoe, which was in perfect condition, with him, as he had asked to use it for reference on the shoe's construction. When I returned to pick up on the date he had promised, I arrived to find he was not there. Someone else carelessly told me to come back after the weekend. When I returned on Monday, I was informed that it was not ready and to come back tomorrow. When I came a third time, I was told it was, again, not ready, and the man complained about being swamped with work over the weekend and lamented about how he had so much to do and was there by himself. If I returned at 5 pm, he'd have it. I came back at 5 pm, the 4th time I'd come to pick it up, and he said that the shoes were not there, but at another location. If I came the next day, he'd have it. When I went FOR THE FIFTH TIME to pick up my shoes, he looked at me woefully and told me "that there was a problem." He had fixed my shoe, finally, BUT HAD LOST THE OTHER ONE. The situation was beyond ludicrous. Instead of completely owning up to his mistake and incompetence, he said that "no one was perfect" and blamed the shoe itself, saying that it was a little shoe and easy to lose track of. I am livid. Not only was my repair not done in a timely fashion, but he lost the match to the shoe, making the repair to the one shoe useless. It doesn't matter if I have the shoe fixed if I don't have the other one to match it. He gave me a refund on the repair, but it doesn't come close to amounting to the cost of the shoes. He's been "looking" for the shoe for a few days now, and he hasn't found it. It's only fair that he refund me the cost of the pair, since I've gone through all this extra trouble on a simple repair. So far, nothing. I'm disappointed that such a long-standing business could be so unprofessional and inconsiderate about the needs and priorities of its consumers. Even if they do find the shoe, I will never go back, and I would HIGHLY DISCOURAGE anyone considering going there. Customers are a privilege, and if a shoe repair place is going to be so careless with both shoes and business, they don't deserve patronage. read more

My friend from Argentina had bought some winter boots in NYC and not long after a big rip appeared in the front of the shoe. We stopped into Cliff's to see if he would be able to fix it for her. When he learned that the boots were bought from Burlington Coat Factory and only cost $29 he encouraged my friend to take them back to Burlington Coat Factory for a receipt, because that would be more economical than paying him to fix them. He then took the time to explain to her where the nearest Burlington Coat Factory is and how you return the boots. I thought it was really kind of him to think of her best interests rather than gouge her on the price for a cheap pair of boots. read more

I have been going to Cliff's since the mid 1980's for shoe shines here and there when I wanted my shoes to sing! My review is only about the shine you get there and no other service. Cliff's shoe shines are the best in Philadelphia...period. Likely because Cliff's is the only shop in the city that has the machine shoe buffer that puts a mirror shine on your shoes. Especially so on butter soft leather and exotic skins shoes. I have never left my shoes there. I always put them on my feet, get them shined one at a time (of course), pay and leave. Never had any problem with results this way. read more

I agree with earlier reviews. I brought shoes here since I live in the neighborhood. The price was high compared to the place I had taken my shoes in center city. On top of that, when I went on pick them up there was a scramble to go thru all the shoes trying to find them which took quite awhile. The heels were done but they didn't even wipe them down or anything. Looked pretty much just as dusty as when I dropped them off. Now looking for new shoe repair place... read more

I had to have a backpack repaired and took it to this place because of the convenient location. I had a hole in the bottom of my backpack and I use it everyday for school so I really needed it back asap. He gave me an estimate, I think maybe it was a couple of days and I prepaid. However, if you've been reading the previous posts for this establishment you can probably guess what happened. I returned and it was not ready. I think overall it took me over a week to have my bag returned. There were constant excuses:"my needle broke..." ok things happen but then pick up the phone and let the customer know! It's just common sense and good business practise. Terrible service. On top of that he kept asking me personal questions-creepy. read more

If I could give this place negative stars I would. It took them 4 months to resole my boots and then when I got them back they were not the soles I asked for and the inner sole was very damaged. I had to bring them back multiple times because the sole kept falling off! They refused to give me a refund on the resoling job and their repairs kept failing. It was an unbelievable experience! Don't waste your time or money. read more

These guys are the footwear maintenance engineers of Philadelphia. Best shoe repair ever. Experts on high and shoes. Gucci Louis Vuitton Ferragamo's etc. read more

Cliff's Jenkintown location: Excellent service with a smile. small mom and pop feel. Cliff offers quality service at an acceptable prices. warning for those in a hurry; not the fastest service, but if you don't need the product the next day give your business to this local. he takes pride in his work, and genuinely wants you to come back. chatting it up and voicing you needs and expectations goes a long way with this shop. read more

Terrible, in terms of service and skill set. I brought my brown leather boots in to have them re-soled and to have some cracked leather at the base repaired. Gave them my deposit and phone number. They said they'd call when it was done. A week later after hearing nothing, I stop by and see. They spent 15 minutes looking through the entire store for my boots, then said that they seemed to have "misplaced" my shoes. Two days later, I get a call that they're ready and they found them somehow. I've worn the boots maybe four times since then, once in the rain. The sole is now split in half on one of them, exposing the inside of the boot. This is absurd. read more