Came to visit my step brother who is a resident of Manna Acute Care Facility. I am from out of town…read moreso my review is of my experience for two days of visits. The building is a bit older but is kept up fairly well. The smells of a care home are present but not as strong as some other care facilities that I have been to due to the staff always cleaning. The staff are wonderful and friendly and seem to take great care of their residents. Two people particularly stood out from my visit, Candice who was very friendly and was the one of the primary nurses assigned to my step brother's area. He required a lot of attention and Candice was always very polite and patient and assisted my stepbrother as best as she could. We also met Cam who was also very friendly and seems to genuinely care for the residents. He always had a smile on his face and would give a smile to residents as he passed by them. He told me he loved his job and that he genuinely cared for the residents. It showed watching him work for 2 days during my visits. I rarely post reviews but because I was pleasantly surprised at how awesome this place was, I thought I would write a review to let people know of my awesome experience at Manna Acute Care in Pickens, SC.

This place doesn't even deserve ONE star. It's the biggest shit hole. My grandmother just left…read moreTODAY. Was told she could walk. NOPE. She's been there for almost two months... what have yall been doing??? Just chomping it up and playing monopoly????? We Came home I mean was she even in rehab and doing therapy?????? Or did you just lay her there in the bed all day????? Not only did you send her home like this. She was severely dehydrated and she told us she asked for water all day yesterday and you failed to bring it to her..She said the care there was awful and everytime we went and spoke to anyone about it we were told it got handled or they don't know what we were talking about-- so she is back in the hospital today.....now let's talk about the facility it smells like the back end of a horse...people in wheel chairs rolling around with their pee bags so full it's spilling on the floor. It's AWFUL. When I say I wouldn't let my dog stay here- I wouldn't. I seriously wouldn't even store barn animals here. I mean just walk in the front doors of this place it's like an adult playground. You have to literally go around a maze of elderly people in wheelchairs chairs to get through the front desk and door and don't forget hold your nose or you'll pass out from the strong smell of piss as you pass through the hallway to make your way to the back to see your family who is in rehab who is clearly not even in rehab they just sit back there in bed...Take your review for yourself once you walk in I mean I literally don't even have to say anything. Oh and by the way they sent us home with someone else's paper work. So that's a HIPAA VIOLATION. They called us wanting us to bring it back up there and so that means we went home with ZERO paperwork for our patient. THINK TWICE BEFORE TAKING YOUR LOVED ONE HERE! I cannot believe we had her there. I honestly will never forgive myself for having her here and I don't know how any of those people that work there even sleep at night. Don't even bother leaving a phone number or commenting back below your sorry or thanking me for my review because you weren't worried about when we were there. This review right here is for all the people who google this place who may want to look into for there loved one it's not for a call back or to hear from you trust me I already know that goes no where with yall.

Amazing place!!! I volunteer here often and it is great. Employees and residents are so nice!!!…read moreThey make you feel at home!

The nine days I spent at Foothills went by very quickly. Therapists were encouraging and caring…read more Meals were delicious whether delivered to the room or eaten in the dining room. Activities provided group interactions. Foothills provided an enjoyable family atmosphere.

I am writing this review to warn others about the deeply troubling care my mother received at The…read moreLodge at Mills River. What she endured during her stay was not merely substandard -- it was a failure of basic human dignity that no patient should ever experience. My mother was admitted with a fractured pelvis, a serious and painful injury requiring careful, attentive care. Instead, pain management was grossly inadequate -- her suffering was never brought under control, and she was left in visible, prolonged distress. The facility does not provide patients with catheters despite limited mobility, leaving her lying for hours at a time in her own urine and excrement. This alone is a profound failure of basic nursing care. This is done to encourage patients to get out of bed, one staff member told me. When staff finally did attend to her, the handling of her body was alarmingly awkward. During cleaning, they moved her from side to side applying direct pressure to her fractured pelvis -- causing her tremendous, unnecessary pain. Whether this was due to a lack of training or simple carelessness, it is completely unacceptable for a patient with a known pelvic fracture. The environment itself was deeply distressing. A patient in an adjacent room could be heard repeatedly crying out "help me" -- for an extended period -- with no response whatsoever from staff. That sound will stay with me. It was not an isolated moment; it reflected the culture of neglect that seemed to permeate this facility. The attitude of much of the staff compounded everything. Several wore permanent scowls and did not mask their resentment when asked to respond to my mother's needs. Compassion and patience -- the very foundation of caregiving -- is in short supply when your job is driven by the numbers. I would urge anyone considering The Lodge at Mills River for a loved one to look elsewhere. Families trust these facilities with the people they love most, often at their most vulnerable. That trust was utterly broken here.

My aunt recently completed a short term stay at the Lodge at Mills River following a brief…read morehospitalization. Every staff member our family has interacted with has been friendly, gracious, and caring, starting with Mr. Peters who consistently greets everyone with a smile and a helping hand when they walk in the door. The nursing staff are phenomenal! I have to thank Nurse Cynthia and the Medical Director, Dr. Russell, who helped us get my aunt settled in on Day One. Amanda and Eva have diligently followed up to make sure that my aunt, who requires extensive medical services, always gets the best possible care. Her nurses, including Elizabeth, Marco, Carole, Sean, Mallory, Julia, Olivia, Mike, and Sierra (I'm sure I'm leaving someone out, and I apologize!) are always kind, gentle, professional, and accommodating. They go out of their way to make sure she is happy and comfortable. I just can't say enough about the consistently excellent level of care. My aunt received Speech, OT, and PT services that were specifically designed to meet her individually prescribed goals. My aunt participated in determining what her goals would be in a way that honored and respected her agency. Her progress was regularly measured and shared with her as well as the family. We would like to thank her therapists Nicole, Brook, Katie, Kate, Julie, and Sam (again I'm sure I'm unintentionally leaving someone out!) for all their hard work and for always going the extra mile to meet my aunt's needs, including procuring specific equipment to help her meet her goals. The therapists work together seamlessly to provide excellent support every day, including weekends. The nutrition services at the Lodge are excellent and personalized. Individual requests are not only tolerated but encouraged. The office staff at the lodge know and care about each patient individually. Susan and Shannon have patiently answered all of the family's questions and concerns as my aunt has recently transitioned from short term care to long term care due to her condition. And finally, our enduring gratitude goes out to Courtney, the utterly amazing social worker at the Lodge, who deeply cares for each patient, coordinates services, answers so many questions with grace and patience, and thinks outside of the box to help patients like my aunt live the most fulfilling life possible in difficult circumstances and with attention to dignity.

My mother has been a resident at Carolina Reserve at Laurel Park since December of 2017. She is 91,…read moreis wheelchair-bound and suffers from dementia. At Carolina Reserve at Laurel Park they make a significant effort to ensure that all residents participate to the extent of their ability and desire in Social life and activities. My mother eats lunch and dinner in the dining hall with her own social cohort, women who care for her. The facility is open, bright and clean. They have an RN on staff each shift and the CNAs are professional, courteous and considerate of the specific mental and physical challenges to each resident. The full-time activity Director puts tremendous thought into planning activities for the residents with resident feedback and with consideration of their specific personalities and needs. Live music is routine at Carolina Reserve at Laurel Park with local soloists and bands making appearances. Music also appears to be the connection for some of the families with members there and Carolina Reserve at Laurel Park has hosted several open air concerts and barbecues in the last year, with at least one in the half year since my mother moved in. They have a beauty salon with multiple chairs (an important social setting for many elderly women like my mother) and a stylist who visits on Tuesdays and Fridays. There are shopping excursions and special outings on a regular basis so that residents have an opportunity to go out into the world and experience a greater sense of independence and a broader sense of and connection to place. They possess a wheelchair accessible van with several rows of seats and a number of the staff are trained in transport. Carolina Reserve at Laurel Park also takes full responsibility for ensuring that residents are taken to all medical appointments and they oversee the scheduling and follow-ups as well. Doctors Making House Calls has a Physicians Assistant who makes weekly rounds to Carolina Reserve at Laurel Park if you establish your family member as a patient and you can schedule, message, receive updates and have access to all of the clinical notes via their database interface. There is also a doctor who specializes in dementia and Alzheimers who visits monthly if you care to contract with him. There are also monthly visits by a local audiologist and hearing aid supplier who you can contract with who will service residents' hearing aids. Pardee Hospital is also a 4 minute drive and a 2 minute ambulance ride away, something that I am particularly grateful for. Carolina Reserve's intensive memory care facility is also right across the street, so the changing needs of your family member can be accommodated for within their system locally. My experience with the delivery of medications and adherence to doctor's orders by staff at Carolina Reserve at Laurel Park is excellent. I have experienced no lag between submission of a doctor's order and it's enactment, except where availability of a new prescription is concerned. This may take half a day to implement. The nursing and CNA staff are also highly observant and will report their concerns about changes in residents' conditions and their reactions to new medications. They deliver highly personalized care. If I were to fault them for anything it would be for what is the perennial subject of complaint in all institutions world-wide, and that is that the food on the plate doesn't necessarily match what's advertised. Like any institutional cafeteria there are stringent budgets to work with while managing lots of perishable goods and a set number of diners with a limited choice of alternatives, all having to be adjusted for the medical idiosyncrasies of the venue. Due to this a reliance on frozen and canned products is high while the utilization of fresh produce, though accommodated, is minimal. I view this as a budgetary matter as management has put attention and effort into improving the overall kitchen staff and facilities. Having worked in the produce industry locally I know that other facilities have managed to incorporate fresh and seasonal produce into the planned menus of their nutritionists. It does take a high degree of coordination and planning. It would help if the facility utilized a trusted local produce dealer with regular runs to Charlotte and Atlanta markets whose market intelligence their nutritionist could use to better plan menus around on the tight budgets they have. This would go a long way to making Carolina Reserve at Laurel Park's actual menus match the advertised dining experience. That's it. The place is great. I'm thankful for it every day.

This is an ALF run by Hunt Company out of Blacksburg VA. Have had satisfactory experience with my…read moreparent there and would recommend it undergoing the decision with a parent at this point in life.

The worst place ever!!! I wouldn't put my animals in there.My loved one was there for just a few…read moredays before we got them out of there.They want people to use the bathroom on themselves and then take hours to change them.one nurse got mad at my loved one for using the bathroom on themself over and over again (due to meds) she wanted to accuse them of doing it on purpose.they had sores all over there privates due to not being cared for and the nurse never wanted to put meds on them or help them.very rude nurses on weekend.also the doctor will order meds and then the nurses will say that isn't true.they make people seem like they are crazy it's bad when your loved one calls saying they feel like they are killing them.this place needs to be shut down before they do kill someone!!!

"I'm extremely disappointed with our experience at The Oaks in Athens. My mother really loves this…read moreplace -- it's the only community she felt comfortable with and was truly excited about. What makes this so painful is that every other property we contacted had no problem reviewing her application fairly, and several even told us she clearly met their criteria. But at The Oaks, despite having the same qualifications that other communities accepted without issue -- including income, references, rental history, and all requested documents -- they still refused to accept her. We were never given a clear, consistent explanation as to why she was denied, especially when other places had no hesitation approving the very same information. It feels like they apply their criteria differently depending on the person, and that lack of transparency is incredibly frustrating. All we wanted was for my mother to live somewhere she loved and felt safe, and The Oaks was the one place she truly connected with. It's heartbreaking that she wasn't even given a fair chance when other communities had no problem approving her."

This SNF should be renamed CAMP AUSCHWITZ, as not only my mother that had been diagnosed with…read moreALZHEIMER'S DEMENTIA only 9 months prior and was fine with taking all her normal medication for high BP and Cholesterol, but then after moving here to Haywood County, NC. on October 27, 2020.Are new doctor, Steven S. Crider, MD had lied and made several false claims and documented entirely false reports on my own medical records, since we both attended to the same doctor / PCP, since my mother had been unable to drive since 2010, due to visual impairment from being diagnosed with progressive macular degeneration. The staff had continuously doped my mother with both high levels of narcotics and antipsychotic, which was 100% unnecessary! They basically stuck my mother into a darkroom with a terminally ill patient on life support and left my mother is a comatose state leaving her unable to feed or eat by herself and per the staff they never saw my mother outside of her room like for the cafeteria or activities! The Administration is extremely rude and made so inconvenient to even make any visits to see my mother or even allow my mothers family to call her by phone! Their excuse was COVID-19 back in 2021. My mother died at this MVSNF / facility from COMPLETE STARVATION and left doped up every 4 hours or PRN! My poor 90 y/o mother ended up at this MVSNF, since JUNE 2021 due to the FOUR SEASONS HOSPICE AGENCY's Nursing staff refused to believe me when I had called multiple times as my mother could NOT eat or drink without aspirating and then the weekend ON-CALL RN's would simply administer more doses or morphine sulfate and mix it in a syringe with HALDOL, a psychotic given for anti psychotic symptom of paranoid schizophrenia, where in SNF, they give this drug to patients that display harm to themselves or others! My mother had NEVER displayed any need for this medication and she was NEVER paranoid or any threat to anyone and has a strong will to LIVE. I have worked as a LPTA Licensed PHYSICAL THERAPY ASSISTANT since 1997 and as a FF / EMT / PARAMEDIC since 1989. I have worked as an Independent contractor at over 150 or more SNF throughout 3 counties in South Florida and have seen multiple RED FLAGS in this industry, but this MVSNF deserves a BLACK FLAG, as they have many other patient's, whom I've either contacted or they had contacted me with similar horror stories involving the Hospice Staff at MVSNF. I plan to go on a NATIONAL POD CAST to address my mother's issues with both HOSPICE and this MVSNF aka CAMP AUSCHWITZ, as if you have a loved one younger or old, this place will definitely EUTHANIZE them and they will be gone like my mother within 52 days or less. One elderly man had contacted me to tell me his much younger wife was only 64 and had surgery to have her gall bladder removed (Cholesectomy) and she died within 4 weeks only 30 days from being drugged and starved to death! I wish the State of NC would shut down this incompetent MVSNF and the Adminsitration will do all they can with false accusations and make fabricated statements against you, the patient's family. RUN, RUN, RUN AWAY from this place and If you truly LOVE your loved one avoid HOSPICE in HAYWOOD COUNTY!

Very nice place! My dad was at MVNR several months ago for a short stay. It is very clean and…read morecheerful. Nurses came by often.The rooms had private baths, were spacious, and had lots of light. There were many common rooms to hang out in if a patient wants to see different scenery. I saw an activity room, cafeteria, a room with fish and birds (!), bright patios. There was an area with comfy chairs, TV, and a "café"- a breakfast bar, a snack machine with oldish snacks, and possibly a small table or two. And puzzles, of course! You can get magazines, too. Rehab is on site. It is easy to get lost the first few times you visit, so memorize a landmark. Or buildingmark, if you will. My dad complained about the food, but when I looked at his meal, it looked fine. It was a full meal. Not the best, but not horrific, either. I am not sure if diet restrictions are handled to a T at this place, so inquire if you are concerned. Just keep that piece of chocolate for your loved one in your pocket while doing so! One thing that bothered me was the lack of chairs for visitors in patients' rooms. There was only one chair in the whole room. It is a comfortable chair, so no worries. It is for the patient, and not visitors. I am glad it is there. It's just that standing can be awkward at times, especially when you are looming over someone that used to play Air Force soccer and now can only walk a few steps before becoming exhausted due to the predilection for cigarettes that former Eastern Bloc residents have. Or had. You need a numerical passcode to get in. Very safe for the residents, so "yay" for that, but if you have the expired one, well, pray that someone will end their visit soon. We had the wrong code, we called the number as stated on the front door, no one ever picked up; we knocked, we called my dad in order to send someone to the front door- alas, those aforementioned actions were for naught. A leaving visitor will eventually grant you access. Be quick, some visitors could care less about your plight. MVNR is nestled off a side, side street. It is very nearby to residential houses, so it is easy to miss. It is not far off of the main drag in Maggie Valley. The outside views are beautiful, and the inside support is caring. I trust this place, and I hope that others will, too.

Very nice care facility. The staff here are warm and caring, and the services here run very…read moresmoothly. The food is pretty amazing, they serve some really good meals that keep the residents interested.

I was extremely satisfied with the in home care provided by Kindred at Home after my recent knee…read moresurgery. Kay was always prompt and thorough. She has a good sense of humor and made the early PT sessions more bearable She stayed in touch regularly which was also important and helpful. I appreciated their care and follow up the other day was reassuring too.

I don't know why they have call buttons for the patients at this facility because the lights blink…read moreoutside their door and some kind of notification goes off in the nurses station, but many of the CNA's are so busy talking on their cell phones or searching the Internet that they never look up, and if you go up there and ask if they can help this patient, they'll say yeah I'll get to it in a minute and put their head back down and keep scrolling. It happened again today and I was literally dumbfounded. I just stood with the person that needed help, even though I couldn't help them because I'm not an employee nor family member, only an acquaintance, and I said I'll stay with you until somebody helps you. I can't believe that they're still in business. DHEC needs to check this place out anonymously to really see what goes on in real time. There are some very caring employees, but there's a handful of CNA's that need to be terminated immediately.

My father has been in skilled nursing for dementia for 2 years. He is wheelchair bound and his…read morecognitive ability varies widely from day to day. The NHC staff have been the most loving, caring people I could ever hope for. The nurses and CNA's are attentive and work so hard to make each resident safe and comfortable. The food is very good, and the dining room staff is caring and wonderful. I could not be happier.