Not so sure about this place. They found my Mom in the floor at 4 AM last week. Now they called…read moreat 6AM to let me know her hand has been hurt.

I wish to thank all the employees and staff at Athens Heritage for their caring of my husband,…read moreWilliam T. Henson. He worked very hard in his first week of rehab and I was hopeful for at least a partial recovery but GOD had other plans. I am confident he was in the best facility and received the best care. Sincerely, Sue R. Henson

I want to start this review by saying I am sorry if you are trying to find a hospice for your loved…read moreone. It is a hard task to do because all you want is your loved one to be able to have a peaceful death surrounded by the people they love. My advice is to interview different hospice options and follow your heart because you will know. I spoke with 2 different hospice companies and ended up going with a smaller company since my mom had Alzheimer's and really did not need a lot of resources a larger hospice can provide. My mom ended up getting the flu on Christmas Day which changed her condition rather quickly so she became bedridden. My mom was not getting the care she required during this time so I knew I had to make a change. I called Sheeva on New Years Day with Agape in complete distress because my mom was in pain and struggling to breathe. Sheeva was not working that day and was actually with her family at a party when I reached out. She took my call and I don't know how but was able to coordinate a change with Agape within 1 hour of my call. Christy was the nurse on call and when she walked into the door around 6:30pm she just took over and for hours helped my mom with her breathing. She truly was an Angel and the care and love she gave my mom was such a gift to me and my brother. Since was mom was transitioning so quickly Christy called in a continuous care nurse named Irene to stay with my mom and administer her medication so my brother and I could just be with our mom. I slept next to my mom and I would keep waking up just to check her. Irene was always at her side just making sure she was comfortable by keeping her mouth clean, putting chapstick on her lips and even brushing her hair. At 4am Irene gently woke my brother and I up to say it was time. We got a chance to be with our mom until she took her last breath. Agape gave our family such a gift to be able to be with our mom until the end. My biggest regret was not going with them at the beginning. The 10 hours that Agape took care of my mom is something I will always remember. Please do not experience the agony we did with Providence Care hospice whose neglect almost caused my mom a painful death. Agape hospice has the resources and the most amazing staff who will take care of your loved one so you can just be with the person you love. I hope you find peace during this time and I am just so grateful Agape was able to give my mom the care she deserved in her final hours. Anne S

Bravo to the staff at Piedmont Athens! I am very apprehensive about going to any hospital but my…read morepain was so intense that I had no choice. My first encounter was with Christy - PAC. She took my vitals and was so very kind. The wait wasn't long before I was off to a room and met the sweetest nurse, Brittany (RN). Although my anxiety was through the roof as I waited on my CT Scan results, she made me feel so relaxed. Brittany was kind, personable, and professional. Lastly, I met Dr. Eddie Green. He was outstanding! Best doctor I've ever encountered at any Emergency Room. All I can say is that they made my visit so comforting despite the circumstances. FIVE STARS to each of you and a BIG THANKS!

I was put on a 1013 hold after having 2 seizures and having "amnesia." I put that in quotes because…read morethat was the reason for the hold. I was transferred from Athens to Snellville (still not knowing why I'm being held) via Sheriff's auto. Upon reaching Snellville, they slid a specimen bag across the table to me. Inside were the materials I would need for a blood draw. I work in the medical field and wasn't sure if they thought I could do my own draw or not; regardless, I slid it back across the table to them. They then strip searched me. This was after having all of my clothes and belongings taken from me in Athens. They gave me the same paper scrubs to put back on. This is a horrendous experience for anyone who has been sexually assaulted. Little did I know, this was just the beginning of my traumatic experiences with them. I have required medication due to heart surgery - was not provided that. I have required medication for epilepsy and very strict routines and daily care to prevent seizures - gave me the meds, but I did not sleep for 5 days. Their policy is to open your door every 15 minutes to put eyes on you. They don't miss that. I take an injection (for my heart) and was never given that. Took that 5 days late after I was released. Take medication for sleep because it is so important to keep my seizures at bay - not one night did I sleep nor was I given the medication. I asked for Tylenol for a headache, I got it the next day. Every night someone was screaming or cursing the nurses in the commons area. No one got sleep except for the transgender boy who got to keep his door closed. People with real psychiatric issues were almost competing to see who could keep the most people awake. No interventions from the staff (Haldol or other injection) to ensure we all got sleep. In 5 days of no sleep, 1 patient was given an injection and that was during the day. During the day they wanted you to go to "group sessions" to color, paint, do graphic organizers, etc. Not one session focused on amnesia, drug abuse, suicidal thoughts, or any of the host of things that had placed us all in this hell. Patients openly talked and planned how high they were going to get once they were released. In the meantime, I'm there with no memory of why. I saw a psyche doctor who said I was suicidal, however, he also said at no point did I ever threaten to harm myself or others (reasons for a 1013). My paperwork also shows that I never made any threats, but my discharge papers say I have several mental diagnoses. At no point in the 5 days did I ever receive anti psyche medications or even a diagnosis. All I knew was I had 2 seizures and had amnesia. That is called postictal. It is what happens with epilepsy. I will admit my memories have still not returned and I am having to ask my family and friends to fill in the blanks. That is a neurological issue. I explained this to the psychiatrist at the hospital and he agreed that he was not "treating me for my seizures and only my amnesia." Again, that should have included at least an MRI of the brain, but that didn't happen. On day 5 (legal limit without going before a judge) they released me. No new medications that would treat any diagnosis they listed and told to follow up with a Behavioral Health facility. My "intake" was done on the day I left (malpractice). I had to have a "Safety Plan" to be discharged - again, I have not one time threatened harm to anyone! I want to mention I got 5 days because of the weekend. I was told "No one gets released on the weekends because they don't count." They certainly do count when you are being held against your will. I have been home for a few days now. My life is back to what it was before all of this happened. This was, without a doubt, a VERY traumatic thing to go thru. I have lived thru some severe traumas....losses of loved ones by suicide, illness, and most recently, the loss of my daughter. I even began to question my own sanity while being in this place. If I was not processing the loss of my daughter, you would think they would have focused on helping with that. Instead, they wanted to call it "stabilization until they go to a different facility." So, what about me? I wasn't threatening harm to myself or others. I wasn't going to another facility. I was "kidnapped" and held for 5 days without any kind of interventions, counseling, medications, etc. I was just an MRN with insurance. While this is lengthy, I hope it helps people to understand that this place did more harm to me, than it helped. I can't say they helped the addicts because they were looking forward to getting high. They didn't do anything for the psyche patients who screamed all night. It is holding pen and that's all.

I can't do anything about this other than leave a review to warn others. My mother was here after a…read moresevere stroke that left her left side paralyzed and with aphasia, incontinence, and confusion. Let's start with the positives: Most of the nurses are incredible and are doing the best they can. There were a select few nurses that helped my my mother bathe and brushed her hair ad put it up in a ponytail to prevent further matting that occurred when she was in the ICU. Now for everything else. Within the first 48 hours of arriving, a nurse left a tourniquet on my mother's left arm for at least two hours. Not only could we not assess if this did any damage because her left side was already suffering from palsy due to the stroke, but it left an awful mark that I'm sure hurt. I asked them to document this incident but after looking at her medical records it looks like no one did that. Throughout her stay, I could tell when things were wrong. I would ask for a test to be run for, say, a UTI, and it took so much pushing and several days of my mother grimacing and white-knuckling the rail to get a test done at all, and then hours for antibiotics to be administered after results were back. The communication here is God awful. My mother was mostly deaf, and somehow it either wasn't in her chart or no one was reading it, because no one knew until I asked them to put a sign up in her room that said "hard of hearing." They lost her hearing aids, also, which certainly didn't help. Some nurses weren't aware of when she had infections or even that her left side was paralyzed. My mother's insurance stopped covering her stay at Landmark after about two/three weeks, and would not cover any more unless someone at Landmark said there were complications with her. No complications were reported, despite her developing MRSA pneumonia and having to be 24/7 restrained. The administration did their best to push her out of Landmark to a nursing home, and ended up not restraining her when they should have because in order for someone to be sent to a nursing home they have to have been out of restraints for at least 48 hours. My mother decannulated often due to the discomfort of the trachea and her lack of understanding as to the harm it caused. She needed 24/7 eyes on her, and they often had a nurse sitting at the door, but due to understaffing she couldn't always be there. My mother pulled out of her restraints countless times, or they weren't tight enough so she could pull herself up enough to take the cannula out. This contributed to her developing tracheal stenosis, a narrowing of her trachea, which caused her death due to acute respiratory failure the day she was transferred out of Landmark. Suffice to say, I don't recommend anyone stay at Landmark if you have serious issues. The administration simply does not care about you, and the nurses are too overwhelmed to do anything. If you have absolutely no choice in where your loved one ends up, and you HAVE to choose Landmark, I IMPLORE you to spend as much time with them as possible and to be a fierce and aggressive advocate for their health. You have to become an expert in their care whether you like it or not to make sure things are being done right.

They were very dedicated and professional. The hospital was short staffed, but the care my husband…read morereceived was good! They had a motivated respiratory team and my husband made great strides getting off the ventilator and in getting his trach removed. Lakesha and Mrs. Hunt went over and beyond what was expected of them and I was very impressed and pleased by the services we received and witnessed. Thanks to all of you!

I am an RN and have worked at Kaiser facilities and have had providers in both Northern and…read moreSouthern CA. Can't say enough good things about Dr. Alexander and the Kaiser pharmacy. Easy access, prompt professional service, quality care, teamwork with the providers. Only down side is that the pharmacy used to have Saturday service but now only weekdays. So one needs to either rush to get there by 5 pm to get your scripts or take time off of work.

From the owner: Your health and safety are always our top priority. You have many ways to get care without leaving…read morethe comfort of your home - including an e-visit, phone, video appointments, and email. If you're concerned about your specific health condition, call 1-800-611-1811 (TTY 711) to talk to an advice nurse 24/7.