Cleary 'bought' my policy from another agency. I never heard a word from them-no friendly check-ins, no calls to make sure we had the right coverage/enough insurance,...nothing. Last month, when a tree came through our roof, I couldn't even get the agent on the phone, and so I called the insurance company directly. An adjuster came right out to assess the damage, and the insurer cut a check. The only problem was that they paid it to a mortgagee who was paid off more than a decade ago. When I called the agent to get this corrected, he put it back on ME to deal with the insurer, but said he would call to 'get it expedited'-that the new check would be sent to me the day the insurer received the bad check back. As I have a giant hole in my roof and we live in New England, with really bad weather expected, I asked if I could txt or email a photo of the voided check to speed things up...he refused to even ask if that was an option. I asked him for the street address of the insurer, so that I could overnight the information...he said "they don't have one on their website, but I'll make sure they get the right check to you the day they receive the bad one." That was last week. I called the insurer today, and they've had the bad check since Monday, but never heard anything from the agent, and so didn't realize the urgency. They're cutting the check today. No surprise, the Cleary Insurance agent wasn't available to speak to me today, either. His only suggestion was to get the roof replaced before the claim was paid, because it's 'the homeowners duty to prevent further damage to the property". So at least we know he can read from the manual. I wish he knew how I might come up with an extra $10k from thin air to fix the roof before the claim is paid. These people take a commission from your insurance premiums and do NOTHING to help you when you need it. I told the lady in their office today that mine may be only one policy lost for them because of poor service, but I'll do everything one person can do to make sure others know how lazy and ineffective they are. I had to manage my own claim ENTIRELY. CLEARY INSURANCE DID NOTHING. read more