Joyce is my personal. She listens to what you have to say. And works with you. I drive 2 1/2 just to get here once a month. Could not find pain managment that would work with me. Thank you Joyce for being such a good Dr. As fat as the staff in the front office, they do a good job. The staff in the back could use some more teaching on how to enter act with patients. read more

The front desk staff is amazing and Dr. A was very attentive and listened to all of my concerns! I will def be back bc I felt seen and heard-I had no issues getting an appointment and I feel hopeful that I have a new resource that will help manage this pain... I know I wouldn't have received this kind of care at the VA hospital/clinics! read more

i needed someone to contact me. i am a first time patient had my 1st visit earlier this month. dr said he would order botox treatment. i haven't heard from anyone yet . do i need to find another pain management facility? i don't understand why the office didnt send authorization to my insurance co 2 weeks ago!! this is really sad i expected more from this company lb i would rate them zero read more

Had my first appointment with one of the Doctors in their office at 3261 Old Washington Rd. Suite 3010 in Waldorf. A couple of days after my appointment I went online to review the diagnosis and fill out the paperwork for an upcoming procedure. I noticed that one of the comments the Doctor made was "Long-term Current Use of Opiate Analgesic Drug". I contacted the Doctor and about comment and advised her I found it to be offensive and incorrect. I also asked that it be removed or corrected. Her response was that "it was an insurance glitch" and she would have the staff remove it. (Note: Two weeks later and it still hasn't been removed.) A couple of weeks later I went for a procedure. When I arrived I was asked where my driver was. I informed the front desk staff that the Doctor told me since I didn't have a driver, I could have the procedure done without sedation, but I would have to wait about 20 minutes longer until the numbness wore off and then she would release me to drive. The front desk staff asked someone else who said "no, I would need a driver". I asked the front desk representative if my Doctor was there and to ask her. One of the staff went to "the other side" and when she returned stated the Doctor said "No, the numbness could take hours to wear off". Per the Doctor, they then cancelled my appointment and asked if I wanted to reschedule. Needless to say, I am very disappointed in Clearway Pain Solutions in Waldorf, Based on how these two events were handled, I will not be going back to this facility again as I have lost all confidence in them. read more

My husband had an appointment for the epidural injection. When he arrived he was told he would not be able to receive the injection today , pending insurance approving the order. He then asked why would they not cancel the appointment if it was not approved just yet, in fact, why schedule it in the place. My husband has sciatica pain and was really looking forward to some relief after being in debilitating pain for months. My husband left and turned back around after leaving to ask if he could just pay out of pocket. The front desk staff stated they would have to find the appropriate code for him to pay out of pocket and that could not be done right away or even same day. He asked why and was told they pretty much could not help him today. My husband suffers from superimposed disc protrusion in several areas along with a form of spinal stenosis with impingement upon descending S1 spinal nerve.. imaging demonstrates that my husband is in severe pain. They had no problem prescribing my husband gabepentin (which can cause depression and suicidal thoughts and can be misused). I am not understanding why the injection is being delayed when it is safer and will treat the local area of pain. This facility demonstrates no compassion for patients in pain. Yet, it's a pain facility. The irony! read more

After going here for several years with great service they were bought out by Clearway Pain Solutions and this new company sucks. Same Doctors but if you call in you cannot speak to your Dr or even the office. You now speak to someone in Annapolis or Owings (40 mi away) and are at their mercy if you need something. That canceled one of my appointments and then after I called to correct the scheduling conflict they billed me $100 for a missed appointment. I called and was on hold for another 40 minutes and was told they can't reach anyone in billing. Duh. I also told them that they don't do procedures on Mondays, so the new date needed to be rescheduled again. The visit was originally for a procedure and now they say it's just an office visit. Again, they said they will call me back. Been a week now and I decided to go to the office. Now I have to wait another month. Needless to say, I just canceled all my appointments and will find another doctor. read more

I was referred to Kure Paint Management in Waldorf for neck and shoulder problems. My 1st appointment was on Jan 2 with Dr. Abdeshahian. During the visit he offered to give me pain medication with a warning about possibility of addiction to pain killers. I was schedule for an epidural in 3 days, i declined his offer hoping the procedure would help with the pain. 5 days after the epidural I was still in much pain. I called the office asking to talk to DR. Abdshahian, I was told he was out for the week and since it had been only a few days since the procedure, I should wait until a week had passed after the procedure and call back if I was still in pain (Tylenol does nothing for me and I cannot take aspirin due to stomach ulcers). That Friday I was just as much in pain and called the office twice. I was told that Dr. Abdeshahian had been made aware of my request but never got in touch with he office in order to help me. I was also assured that someone would get back with me before the end of the day, which never happened. I am truly sorry to have picked this practice where it seems doctors could care less about their patients. I will seek pain management somewhere else. chantal a. read more

My husband went to Kure Pain Management in Waldorf and saw Dr. Addeshahian and really liked him. The problem we had was customer service. My husband had 3 appointments lined up but didn't need the other 2 because he had surgery scheduled within a week. We called the appointment line 5 times and got put in a queue. The one time they did answer, they hung up on him. He called back went through the whole queue line yet again and this time left a message stating he didn't need these appointments anymore and to please cancel them or call him back. Pain Management called us on the day of the appointment and told him they were going to charge him 100.00 for not showing up. This is ridiculous. We will never go back...ever because of the customer service. Horrible!! read more

I have been to this office 2x. The first time was fine, staff nice, doctor was knowledgeable and gave me hope, and ran on schedule. This time, was horrible. I was not taken back to the exam room for an hour past my appointment time, and I was 15 mins early. When the nurse got me back to the exam room she seemed puzzled why I was in for a visit. I answered, "because you said I had to return in 30 days and I need prescriptions." She seemed confused and directed me to just talk with Dr. Accure about it because she did not see which scripts would already need filling. Before she left I asked her if she could look for my records that were supposed to be scanned the last time I was there. She gave me a "dumb look" and asked, "what you mean...?" When Dr. Accure came in, he also seemed surprised that I was back so soon. I explained that his office said I had to and he replied, "but you don't need to come back but every 2-3 months because you are not prescribed narcotics." So... I did not need to make the day trip after all....? NOPE! On his way out I asked if he could find my records, he pulled up my chart and said, he did not have much...but to "check with the front desk." So I go back to the front desk and ask about my medical records and she says since she is new there she has no idea and stares at me like that's going to be the end of it. She put forth a decent effort looking through files, opening drawers. The other ladies just answered, "no." I told the receptionist that I needed them back and was told they were being kept for me. She asked the lady toward the back for help (who works on scanning) and I said, "Well, I will go sit and wait while you find them." I sat there for another 30 mins watching those ladies gossip, play on their phone, but not looking for my records. So I went back to the lady at the front who says to me, "Oh yeah... we cannot find your records, sorry." I asked to speak to the office manager, that took another 20 mins to get her to come up front. She was able to find about 60% of what they had lost and not my originals, my records were only partially scanned. So what three girls could not do together, one lady did on her own. Although, the Misc pile on the girl's desk who scans, had my pictures of scars and incisions in it, so she gave me those taking my word for it that they were mine. But I am still missing medical records that I will have to recreate by going back to the original doctors to replace, and hope this place properly secures them when they do find them? Total lack of security, concern, professionalism. It's one thing to hear the patients using foul language in the waiting area, but something new to me is to hear the staff badmouthing other patients, doctors, and clerical staff. The nurse yelled down the hall to the other nurse as I was walking back from the restroom, "shut up, you suck!" Not going back here. read more

My experience with Doctor Abdeshahian's care was beyond my belief. My wait time in both the waiting room and the exam room was short. Not to mention how great the service was. The staff provided excellent professional and courteous care. I cannot begin to express my satisfaction with the staff at the Doctor Abdeshahian's office. From the front desk, to the nurses, and the doctor. Each and every one of them was courteous, professional, and made my visit as comfortable as they possibly could. Please forward my thanks on to each and every one of the staff there. Thanks read more

Dr. Acure was awesome, however the waldorf office manager could use some customer service skills with patients, Mercedes the office manager was ultimately my reason for discharging myself from the practice. Worse Customer service skills I've seen, the lack of hippa in that office is zero to none! I could clearly hear the office gossiping about patients! Sad thing cause Dr. Accure is on point with his care! read more

Watching my husband suffer in pain has been truly awful because they don't promptly verify their own prescriptions and therefore the pharmacy won't fill them. His quality of life has suffered from their ineptitude and lack of professionalism. As the policy holder, it frightens me that what is practiced in this office is considered 'care.' His recovery would be smoother without the stress from the horrible communication, if any, from this practice. read more

Dr. Arcure was awesome! He listened to me and wants to get to the bottom of why I'm in so much pain. I know I'm on my way to feeling better!

Made an appointment for my son last Tuesday April 23, for today. My son arrives at his appointment at 330pm which is when he was told to be there his appointment is at 4pm all paperwork is filled out ahead of time it was sent in the mail, he gives them his paperwork his referral and insurance cards (insurance information was given when the appointment was made a week ago) and drivers license. At 4 pm they tell him that they can't see him today because it took 20 minutes to verify his insurance (that they have had a week to do) another 10 minutes to do the paperwork (that they have had while they were waiting for the insurance verification) and now the doctor has to leave to go to his clinic! To say I am angry is beyond words! He took off work 2.5 hours early sat there for 30 minutes only to be told sorry but we have to reschedule your appointment! This is the most piss poor excuse of a doctors office I have ever seen! I called the orthopedic doctor that recommended them and told them the same thing! I will call both of our insurance companies tomorrow and let them know and anyone else I can tell! Dr. Abdeshahian couldn't wait to see my son who did his part arrived on time only to be turned away! Pathetic worse patient care ever! read more