Ryan from A Quality Furniture Service was great! He assembled our cabinets purchased on Amazon and…read moretook great care to secure them to the wall in our laundry room. He adjusted the doors to make them all straight, and added trim on the sides to make the cabinets flush with the walls. Looks amazing and I love the new storage in our laundry room!

He was quick to respond to my service call for a repair on my lift chair - 15 minutes! No one has…read moreever come so fast. Ryan found the problem swiftly. Unfortunately, it is a Chinese part that must be specially ordered. But, while we wait for this part, he thought he discovered another way to fix the problem and stopped by to try it out, during his busy schedule. If it weren't for the thread count being wrong on the screws, he would have been able to save me time and a couple of hundred dollars. Ryan really thinks about his customers needs and what will benefit them most. I am very impressed with his honesty, integrity, and genuine friendliness. He gets two thumbs-up from me, and I haven't given a thumbs-up to anyone for quite some time.

Bad Experience! Beware! Poor customer service and…read morecommunication! Dishonest pricing! Based on yelp review, I decided to give this company a try and submitted a request for a price quote on their website late in the evening. I included a link to the webpage showing the piece of furniture to be assembled, so they could know exactly what the specs were. It was a simple, quick job. The next morning there was a response with a quote of $90 and an offer for a 10 AM appointment the same day and a request to confirm the appt. I wrote back and accepted. I also took the extra step of phoning the company and leaving them a voicemail, as nobody picked up, to accept the appointment and ask about payment options, which were not mentioned in their email. Ten o'clock came, but Furniture Assemble Experts LLC did not. I waited, called again, but no answer, then I gave up. Later in the afternoon, I rcvd a second email with a price quote of $120 for the same job! I phoned again, and this time got a person on the line. I explained what happened, and the confusion over the price. The customer service rep was pleasant and apologetic and offered me another appointment time for 6PM tomorrow. She explained that it was actually a one-hour window, and that somebody would arrive between 6-7 PM. While that makes sense, the one-hour window was never mentioned in the email offering me the 10 AM appointment today. I asked which price, and she said the original lower price of $90. I said that I had already been burned today by accepting an appointment that was not honored, and requested a discount for my trouble. She put me on hold, presumably to get approval. Denied! After a long hold, I was told that the first email offering me the 10 AM appointment had been sent at 7:49 AM, and because I had not responded within one hour, the appointment "was not put in the system". This policy of appointments being timed out within one hour was never mentioned in their email to me. Furthermore, it was explained that $90 is their minimum service fee, just for coming out to the house, which tells me that they were able to tell from the weblink I had sent that it was simple, quick job, not worth the $120 of the second price quote they sent today. If they really wanted me as a customer, they would have taken responsibility for the lack of communication and offered to make it up to me for wasting my time this morning by offering even a nominal discount, which the customer service rep I spoke to was not empowered to do. I decided to pass on the appointment that was offered for tomorrow because the company has already lost my trust by giving me the run around over what should have been a simple transaction. Between the 3 phone calls and 3 emails, this was a big waste of my time, and saving time was the whole point of hiring them to do a simple job in the first place! Boo!

To say I was impressed is an understatement. I am thoroughly happy with the service I received…read more Dave was on time and competed the assembly of my television stand very quickly. After the assembly was completed, he offered some commentary on where to place the tv stand to help maximize the space in my living room. I first decided I wanted the stand in one location so he put it there, but then I decided on another location moved it. Of course I apologized for being such a pain. But if you really want to talk about great customer service, I haven't even mentioned the most impressive thing. I seriously had cables and cords running all over my place. It was the most unsightly thing you could imagine. Dave helped minimize the visible cords and he even stapled down my cable cord so I wouldn't trip over it as much as I did before. It's one thing to get what you paid for but to get more than that is amazing. I haven't been able to stop admiring my tv stand and the nonexistent sight of cables and cords everywhere. 5 stars just aren't enough for the service I received. I would certainly recommend Furniture Assembly Experts to others and I will be using them again.

Super guy to work with. Dependable. Professional great work and reasonably priced. I will use this…read moreprofessional again.

From the owner: I can do basically anything you need done & am happy to take on whatever project may need done.read more

Steve did a great job with a difficult fix on our vintage dining room chair. You can't even tell…read morewhere the repair was. He was also very responsive and did a quick turn around before he headed out of town. Highly recommend!

My Grandfathers coffee table was bought in the early 50's and was passed down to my dad. It was a…read morecomplete set and somehow it got a bit of damage to the enamel back in the mid 90's and was put in a shed where it accumulated water damage and warping over the last 25 or so years. My Grandpa has been dead for 38 years now, so this is one of the last things we had that was connected to him. I found the table rotted in the back of a shed on the property last year and decided to just tell my dad it was being thrown away and brought it 450 miles back to San Diego. I had heard of Steve and the outstanding work he has been doing for a long time. I took it to him on the off chance there was a possibility he could do anything with it. (Or else it was finally going in the dumpster.) Steve took it in, and while it was not a fast or inexpensive process it was well worth it in the end. Steve is a master at his trade and my family is so appreciative of his skill and ability. The table looks better than it ever has and is easily going to go another 70 years! Thanks Steve!