Stay away from these guys. We are new to Bullhead City and called the company for water check up…read more We paid for the checkup and agreed to use them in salt service, at $35. They were supposed to fill right away, but took 2 weeks to get us 2 bags of salt. According to bank records they were paid $35 on 02/06/25 (handed the sales man our debit card). Because of the hassles getting salt needed, we called and canceled the service over the phone and the young lady just hung up on me at the time I complained. We were then billed and paid another $40.50 on 04/15/25 again. We have only ever received 2 bags of salt and were clear we didn't want their poor service. They have not been back since , but today I got billed for both $35 and $40.50. (Have print outs of payments made.) Maybe the young lady thought this would be funny (mistreating senior citizens in this manner.) Horrible customer service! This will go to court on our end if not cleared asap. Requiring immediate action to resolve.

they don't fix the leak we have on the system and plus they never call or come to change the filter…read moreevery year

Jesse was great. installed a water filtration system. Friendly , prompt, and did a wonder job…read more thanks Sheila/Laughlin

Called last week for service call requested new brine tank. They were out of stock for a week, so I…read moretold them that if I could find one sooner than they could deliver I would call them back. Couldn't find one, so would wait for their shipment. No call back telling me they were in stock. Made two more calls to see if they were in stock. Ghosted. Customer service sucks. Would not recommend this company. If I could give a negative number I would.

Mark and Chad put in a water softener, hot water heater and reverse osmosis system in our house…read more Few days after they finished with the job I started smelling something strange in my pantry. Come to find out Mark didn't hook the water to the fridge up correctly and the water leaked in the wall and caused mold. Mark would not take any responsibility. I had to pay another contractor to come out and fix the moldy wall and correct his mistake. Now a few years later my hot water heater that he replaced shorted out and caused an electrical fire. I called Mark, he sent Chad out to take a look, and guess what? He says it wasn't his fault. Two separate plumbers disagree. They both said it was a bad installation didn't cap a ground wire which shorted out. I would say not only run but run fast from this unreliable contractor who will NOT guarantee his work.

Chad came out one time, was very knowledgeable and was able to install an reverse osmosis water…read moresystem will updating and adjusting my water softener system. FYI amazing fair pricing!

We had a Kinetico system years ago and loved it, so when we moved to az we looked for a Kinetico…read moredealer. Tim has been great. Shows up when he says he will,and goes above and beyond what we've expected. And the system works very well.

My husband & I had a Kinetico system in Indiana & we contacted Tim Weatherwax to get a quote for…read moreAZ. Tim came out & listened to what we wanted...he really listened & then came up with a system for our needs. Unfortunately, one part was defective BUT Tim was on the phone with Kinetico immediately & a new part was installed ASAP. Tim is professional, precise, funny & committed to making his customers happy. He actually returns phone calls/texts because he cares. I would highly recommend him! Beth C

Dukes Plumbing was spot on and easy to work with...service was done on Saturday. Had toilet water…read moreline relocated so I could in stall a smart toilet. On time service, great communication, fair pricing and most of all Don was friendly.

Hey thanks again! Did a great job on a new hose spigot replacement and it was not a easy one but it…read moreworks great and now each serviceable.. Thanks again

Spoke to several ladies at the M&R Water Hero booth at the Lawn & Garden show at the Mohave Field…read moreHouse back in Feb 2022 since we were in the market for a new water softener. I asked if their system would allow for the use of potassium chloride instead of sodium and no one knew the answer. So much for being "the water experts" they claim to be. They took my name and number down and told me someone would follow up. Guess what? No one ever did. That's a great way to lose business.

Had an emergency replacement of my air conditioner, and Russ and his people came out and replaced…read morethe compressor within 4 hours It saved our weekend in 115 degree weather. Good price and quality work

Week ago we got installed Puragain Water system, and...we cannot be more happy…read more Firstival, the gentleman Tony, who came to present us all the information was amazing. The knowledge he has,ability to answer our questions, and mostly him being focus on presenting us how the system works, what are the benefits, why we should get that system, what are differences. It was great him focusing on the product, not on comparing to other companies,etc. The truth is, if someone wants to buy,they'll buy because of the system qualities, not on the comparison to other companies. That's why, Tony is evidently professional, knows, and enjoys his job. The technician Brandon, who was installing the system was great. Fast, knew exactly what he is doing, very polite, and professional. We are extremely happy with choosing Puragain Water system, starting from the sale,through installing, to the results. The system does it job amazingly. The water taste great. I'm going to recommend that company for sure! Thank you guys again!

My wife and I just had our in home presentation with PURAGAIN WATER. I'll start with this... we…read morereceived 4 bids and presentations in our home to compare the difference in products and prices... PURAGAIN being the fourth. The 1st 3 bids from the other water solution presentations were ok with pressure to buy buy buy... my wife and I had to think about it and normally we are good with 3 bids. My wife's friend said, "hey, you need to try PURAGAIN"... so we did and WOW... what a pleasant relief. Let me tell you... CUSTOMER SERVICE IS AMAZING. We were super excited that ANTHONY L (TONY) was the gentleman that came to our door. 1st impressions everything to me and his smile never stopped. The absolute best personality and best presentation on the PURAGAIN product. TONY answered all our questions, explains the WHY they are the best with the customer service and the services they provide after buying the product. It regards to value: PURAGAIN WATER was comparable to the 3 bids we got from other companies but they came in at the best price. Service is prompt and on time. TONY had excellent communication on our appointment, explained the process, paperwork, and scheduling perfect. TONY explained in detail the services we will receive after installation of the product... which no other companies provided without costing an arm and a leg for a service call. Thank you TONY for making our day and the excellent presentation on the PURAGAIN product.

Let me just start that I have a home owner coverage. However, I waited on hold only to be told…read morethat I had to either click one and they'll call me back with no timeline or click two and disconnect. So I called A & C Plumbing. What a find great customer service. All day we had been dealing with a toilet issue. The team member gave me a quote and was able to send a gentleman over within the next half hour of my call. I was so delighted first of all to talk to a human being and to be able to get same-day service. The technician that was sent was very professional and was able to take care of the problem probably within the first 15 - 20 minutes. Thank you for the great service, the same day, Service, and I'll truly recommend you to anyone who ask. And on top of everything there's a 10% discount going on right now.

My water heater needs to be replaced. I called around and finally got someone to come out and…read morereplace the water heater. Look no further than to call A&c Plumbing. Great personal and professional service. Thanks to a Great team effort. Starting with Summer who answered my call and had Jason and Mitchell to replace my water heater. The price is very reasonable including the labor. I highly recommend A&c Plumbing. I know I'll be using A&c Plumbing in the future, hopefully not too soon. Great Job Summer, Jason and Mitchell...